International Guest Services (French/Italian/Spanish/Portuguese)

This is a remote position.
You need to be fluent in English and 2 of the other languages.

ESSENTIAL FUNCTIONS
· Receives and handles special requests from non-English-speaking groups and individual guests.

• Works in conjunction with, and assists, the Group Services Coordinator and Guest Service Manager with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for non-English-speaking guests. Follows up to ensure departments responsible have completed the requirements.

• Contacts Group Leaders of non-English-speaking guests to assist the Group Services Coordinator in organizing group events.

• Contacts non-English-speaking guests when necessary to offer assistance in making restaurant bookings, ordering special local/dietary food, arranging special tours on board and with shore excursions.

• Available for daily, advertised desk hours at the Guest Services Desk to answer questions and provide assistance to non-English-speaking guests.

• Assists at embarkation, disembarkation and port talks, as well as being present during these times to assist non-English-speaking guests where necessary. Available at Immigration and Customs inspections, etc.

• Conducts Embarkation/Disembarkation talks when numbers of non-English-speaking guests requires.

• Available to act as translator for non-English speaking guests needing to communicate with shipboard departments including, but not limited to, Medical, Security, Revenue outlets, Restaurant, Senior management.

• Coordinates announcements and the translation/printing of the Freestyle Daily, into the required languages relative to the non-English-speaking guest ratio on board each cruise.

• Available to make updates to other printed collateral where changes occur, including Menus, Shore Excursion Order Forms etc.

Originally posted on Himalayas