关键客户经理，伴侣动物业务单元 – 动物健康
Key Account Manager, Companion Animal Business Unit – Animal Health
**职位描述**
**关键客户经理，伴侣动物业务单元 – 加拿大动物健康**
向销售经理、关键客户及远程客户管理副经理汇报，关键客户经理负责管理伴侣动物业务单元内指定的关键客户。该职位专注于开发、谈判和拓展我们动物健康产品和服务的长期关系和销售机会。
关键客户经理将与商业团队（包括销售、市场和兽医服务）协作，与关键决策者和影响者建立牢固的关系。该职位将定期与客户联系，深入了解客户，执行短期和长期的客户计划，以强化我们作为值得信赖的商业伙伴的声誉，同时最大化销售和市场份额。
**主要职责：**
- 在伴侣动物业务单元的客户中实施关键客户管理模型，通过参与、创造价值、保留并增长客户。
- 深入了解客户和客户洞察，以增强关系并创造差异化的价值主张。
- 在新兴和已建立的关键客户中建立牢固的关系，推动协议和合作。
- 协调和支持与关键客户赞助、会议、促销活动和其他客户计划相关的任务。
- 在关键客户的多个层级建立关系，加强参与度，提高诊所层面的客户访问权限，并改善客户与公司之间的沟通。
- 为销售团队在关键客户中提供有针对性的支持，包括销售拜访、增值项目的实施以及客户协议执行的支持。
- 与内部相关方协作，识别展示与客户合作关系价值的商业机会和投资策略。
- 在与区域业务经理、市场部和兽医服务部门紧密合作的情况下执行个人关键客户计划。
- 根据需要进行业务分析和客户审查，提供相关的销售和绩效信息，如增长趋势、入住率和诊所表现。
- 确保所有活动符合公司的行为准则、价值观和标准、政策程序、行业标准以及适用的法律法规。
查看英文原文
**Job Description**
**Key Account Manager, Companion Animal Business Unit – Animal Health Canada**
Reporting to the Associate Director – Sales Manager, Key Accounts and Remote Account Management, the Key Account Manager is responsible for managing assigned key accounts within the Companion Animal Business Unit. This role focuses on developing, negotiating, and growing long-term relationships and sales opportunities for our Animal Health products and services.
The Key Account Manager will work collaboratively with the commercial organization, including Sales, Marketing, and Veterinary Services, to build strong relationships with key decision makers and influencers. The role will establish regular contact with customers, deepen account understanding, and execute both short- and long-term account plans to strengthen our reputation as a trusted business partner while maximizing sales and market share.
**Key Responsibilities:**
- Implement the key account management model across Companion Animal Business Unit accounts by engaging, creating value, retaining, and growing accounts.
- Develop deep customer understanding and account insights to enhance relationships and create differentiated value propositions.
- Build strong relationships and drive agreements and partnerships across both emerging and established key accounts.
- Coordinate and support tasks related to key account sponsorships, conferences, promotional activities, and other account initiatives.
- Develop relationships across multiple levels within key account organizations to strengthen engagement, improve account access at clinic level, and enhance communication between customers and our company.
- Provide the sales team with targeted support in key accounts, including sales calls, implementation of value-added programs, and support for account agreement execution.
- Collaborate with internal stakeholders to identify business opportunities and investment strategies that demonstrate the value of the partnership with the customer.
- Execute individual key account plans in close collaboration with Regional Business Managers, Marketing, and Veterinary Services.
- Conduct business analysis and account reviews as required, providing relevant sales and performance information such as growth trends, occupancy, and clinic performance.
- Ensure all activities are performed in compliance with the company’s Code of Conduct, Values and Standards, policies, procedures, industry standards, and applicable laws and regulations.
**Qualifications:**
**Required Experience and Skills:**
- Bachelor’s degree in Marketing, Sales, Business Management, or another related field.
- Solid experience in marketing and/or sales of Animal Health products, or equivalent experience in key account management, training, strategy development, or execution in a relevant industry.
- Experience in the Companion Animal business is an asset.
- Strong negotiation and commercial skills, with the ability to identify and close opportunities in complex, large-scale negotiations.
- Proven success in account management, with the ability to build and sustain strong customer relationships and influence at all levels.
- Ability to work collaboratively and influence cross-functional teams, including Marketing, Sales, Regulatory, and Legal.
- Strong analytical skills, with the ability to interpret business metrics and use Microsoft Excel and Word effectively.
- Strategic and innovative approach to marketing and business development.
- Excellent communication and interpersonal skills, with the ability to engage effectively with key account stakeholders.
- Fluency in French is required (for candidates based in Quebec only).
**Candidate should reside in one of the following provinces: Quebec, Ontario, Alberta, or British Columbia.**
**Travel requirement:**
- Approximately 25%.
This job posting is for an existing vacancy position.
The anticipated base salary range for this position is $81,280 – $121,920 CAD. At our company, we are firmly committed to provide fair and equitable pay for similar work and experience as a fundamental aspect of our workplace culture. Individual employee salaries will be based on several factors such as relevant experience, skills & proficiency, and/or other bona fide factors relative to appropriate internal comparators.
At our Company, we lead with people. This role includes eligibility to our discretionary short-term-incentive plan which fosters a pay-for-performance culture. Also, our contemporary rewards and benefit programs go beyond traditional medical plans and retirement programs, to create a flexible, inclusive workplace to support employee well-being, development and long-term success.
We may use artificial intelligence and automated tools to support our recruitment process. AI tools are used to support, but not replace, human judgment. All hiring decisions are made by our hiring managers.
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
We encourage applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial and federal accessibility legislation, we are committed to providing reasonable accommodation throughout the recruitment process.
**Required Skills:**
Account Management, Adaptability, Animal Health Sales, Customer-Focused, Customer Relationship Building, Data Analysis, Data Analysis Reporting, Key Account Management, Key Account Relationships, Lead Generation, Microsoft Tools, Pharmaceutical Sales, Product Knowledge, Sales Strategy Development, Strategic Thinking
**Preferred Skills:**
Current Employees apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)
Current Contingent Workers apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)
**Secondary Language(s) Job Description:**
**Key Account Manager, Companion Animal Business Unit - Animal Health Canada**
Reporting to the Associate Director – Sales Manager, Key Accounts and Remote Account Management, the Key Account Manager is responsible for managing assigned key accounts within the Companion Animal Business Unit. This role focuses on developing, negotiating, and growing long-term relationships and sales opportunities for our Animal Health products and services.
The Key Account Manager will work collaboratively with the commercial organization, including Sales, Marketing, and Veterinary Services, to build strong relationships with key decision makers and influencers. The role will establish regular contact with customers, deepen account understanding, and execute both short- and long-term account plans to strengthen our reputation as a trusted business partner while maximizing sales and market share.
**Key Responsibilities:**
- Implement the key account management model across Companion Animal Business Unit accounts by engaging, creating value, retaining, and growing accounts.
- Develop deep customer understanding and account insights to enhance relationships and create differentiated value propositions.
- Build strong relationships and drive agreements and partnerships across both emerging and established key accounts.
- Coordinate and support tasks related to key account sponsorships, conferences, promotional activities, and other account initiatives.
- Develop relationships across multiple levels within key account organizations to strengthen engagement, improve account access at clinic level, and enhance communication between customers and our company.
- Provide the sales team with targeted support in key accounts, including sales calls, implementation of value-added programs, and support for account agreement execution
- Collaborate with internal stakeholders to identify business opportunities and investment strategies that demonstrate the value of the partnership with the customer.
- Execute individual key account plans in close collaboration with Regional Business Managers, Marketing, and Veterinary Services.
- Conduct business analysis and account reviews as required, providing relevant sales and performance information such as growth trends, occupancy, and clinic performance.
- Ensure all activities are performed in compliance with the company’s Code of Conduct, Values and Standards, policies, procedures, industry standards, and applicable laws and regulations.
**Qualifications:**
**Required Experience and Skills:**
- Bachelor’s degree in Marketing, Sales, Business Management, or another related field.
- Solid experience in marketing and/or sales of Animal Health products, or equivalent experience in key account management, training, strategy development, or execution in a relevant industry.
- Experience in the Companion Animal business is an asset.
- Strong negotiation and commercial skills, with the ability to identify and close opportunities in complex, large-scale negotiations.
- Proven success in account management, with the ability to build and sustain strong customer relationships and influence at all levels.
- Ability to work collaboratively and influence cross-functional teams, including Marketing, Sales, Regulatory, and Legal.
- Strong analytical skills, with the ability to interpret business metrics and use Microsoft Excel and Word effectively.
- Strategic and innovative approach to marketing and business development.
- Excellent communication and interpersonal skills, with the ability to engage effectively with key account stakeholders.
- Fluency in French is required (for candidates based in Quebec only).
**Candidate should reside in one of the following provinces Quebec, Ontario, Alberta, British Columbia**
**Travel requirement:**
- Approximately 25%.
This job posting is for an existing vacancy position.
The anticipated base salary range for this position is $81,280 – $121,920 CAD. At our company, we are firmly committed to provide fair and equitable pay for similar work and experience as a fundamental aspect of our workplace culture. Individual employee salaries will be based on several factors such as relevant experience, skills & proficiency, and/or other bona fide factors relative to appropriate internal comparators.
At our Company, we lead with people. This role includes eligibility to our discretionary short-term-incentive plan which fosters a pay-for-performance culture. Also, our contemporary rewards and benefit programs go beyond traditional medical plans and retirement programs, to create a flexible, inclusive workplace to support employee well-being, development and long-term success.
We may use artificial intelligence and automated tools to support our recruitment process. AI tools are used to support, but not replace, human judgment. All hiring decisions are made by our hiring managers.
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
We encourage applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial and federal accessibility legislation, we are committed to providing reasonable accommodation throughout the recruitment process.
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
25%
**Flexible Work Arrangements:**
Hybrid
**Shift:**
Not Indicated
**Valid Driving License:**
Yes
**Hazardous Material(s):**
N/A
**Job Posting End Date:**
10/7/2026
***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.**