Events Assistant - South West England
**关于 WeBuyVintage** WeBuyVintaj 是英国首饰，古董和收藏品最大的买家之一。我们比任何其他英国公司都在举办更多的路展 - 每月有超过250次评估活动 - 带来可信赖的专家与全国各地客户面对面。在过去三年里，我们从一个酒吧桌想法发展成为一个八位数的业务，我们的使命是使 WeBuy Vintage 成为每个人都认可的品牌。**角色：** 在 WeBuyvintage,我们热衷于提供卓越的客户体验并建立知识博，自信的团队代表我们的公司到领域最高标准。随着我们的发展，我们正在寻找热情的实践性路秀助理，他们喜欢为客户做出更多的工作，并努力实现一致和质量。**主要任务和责任：**作为路秀助手，你将与我们的买家一起在我们的路秀工作。你将负责我们的路秀活动的持续质量和顺利运行，包括：**·酒店服务**你将是客户看到的第一个和最后一面目，建立关系，以确保他们在我们的路秀上的每分钟都是一次愉快的时间。你将确保所有活动都看起来和感觉相同，不管它们在哪里标志，标签，饼干，音乐...以及其他一切使事件成为体验。在当天场地管理**与我们的预订团队合作 （到达路线表演时）,与当地场地团队见面，向买家传递健康安全信息，并且一般是我们现场联系人来处理所有查询。· **产品分类** 与我们的买家一起，帮助客户了解我们做什么商品和不购买什么东西，以便我们能够早期管理他们的期望。**·客户体验 s** 你的客户可能有很多宝贵物，其他人最近失去了家庭成员。你的工作是理解，无论情况如何，并证明他们可以信任我们。** 我们正在寻找谁：** 你将成为一个爱人的人 （这真的很简单）,因此，想尽你所能让他们的日子变得更好！**
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**About WeBuyVintage**
WeBuyVintage is one of the UK’s largest buyers of jewellery, antiques and collectibles. We run more roadshows than any other UK company - over 250 valuation events every month - bringing trusted experts face-to-face with customers across the country.
In lthree years, we’ve grown from a pub-table idea into an eight-figure business, and we’re on a mission to make WeBuyVintage a brand everyone recognises.
**The Role:**
At WeBuyVintage, we’re passionate about delivering outstanding customer experiences and building knowledgeable, confident teams that represent our company to the highest standard out in the field. As we continue to grow, we’re looking for passionate, hands-on Roadshow Assistants who enjoy going above and beyond for customers and strive for consistency & quality across their work.
**Main Tasks & Responsibilities:**
As a Roadshow Assistant you’ll work at our roadshows alongside our Buyers. You’ll be the person responsible for the consistent quality and smooth running of our roadshow events, which includes:
**· Hospitality**– you’ll be the first and last face that our customers see, building rapport with them to make sure that every minute of their time at our Roadshow is an enjoyable one. It’s the small things - making sure people are comfortable, knowing when it’s their turn to be seen, and having all of their questions answered.
- **Event quality** – our events cannot run and definitely don’t feel the same without you. You’ll ensure that all of our events look and feel the same, no matter where they are – banners, signs, biscuits, music… and everything else that turns an event into an experience.
- **On the day venue management**– work with our bookings team to (when arriving at a roadshow), meet with local venue teams, pass on health & safety messaging to our buyers, and just generally being our on-site contact for all queries.
- **Product triage** – alongside our Buyers, help our customer understand what items we do and don’t buy so that we can manage their expectations early on.
**· Customer experience – s** ome of our customers might have lots of valuables, others might have recently lost a family member. Your job is to be understanding, no matter the circumstances and show that individual that they can trust us.
**Who We’re Looking For:**
You’ll be someone who loves people (it’s as simple as that really), and because of that, want to do as much as you possibly can to make their day!
**You’ll be great in this role if you have:**
- Experience being part of the customer facing team dealing with a diverse range of different customers
- Experience identifyingcustomer problems / questions and can outline examples of how you answered these questions, even if you didn’t know the answer
- Experience running, or helping to run customer-facing events,
- Able to build strong relationships with internal colleagues across the business, to communicate event feedback
- Share best practice and successful ways of working between roadshows and operational locations, as well as working with us to roll-out new processes across our roadshows and be the one making sure they are followed at your events
- Willingness to travel 1-2 hours daily for this role (all travel will be fully expensed), as per your roadshow rota
**Qualifications & Experience:**
**Essential:**
- Previous hospitality, retail, social work or customer service experience
- Excellent communication skills
- The ability to quickly build strong relationships with colleagues and customers
- The ability to explain processes and information clearly and simply
- Full UK Driving Licence - our locations are sometimes not accessible by public transport
**What You’ll Get:**
- **4-day working week**(Days will vary each week but will fall between Monday and Saturday)
- **Access to Bright Exchange -** enjoy thousands of exclusive employee discounts and perks
- **Employee Assistance Programme -** confidential, 24/7 support for you and your immediate family, covering work, personal, and home life matters
- **On-demand professional development -** access to BrightHR’s online learning platform to build new skills and support your career progression
- **Competitive pay**
- **Be part of a rapidly growing, friendly UK brand**
**The salary for this role is £30,000 p.a.**
**Please note this role is remote and requires daily travel to different locations within 2 hours of your home address**
**Equal Opportunities**
We are an equal opportunities employer and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and make employment decisions based on skills, experience and suitability for the role.
If you require any reasonable adjustments during the recruitment process, please let us know and we’ll be happy to support you.
**Right to Work**
Applicants must have the right to work in the UK for the duration of their employment. Unfortunately, we are not currently able to offer visa sponsorship for this role