合作伙伴体验与入职经理 - 1430
Manager, Partner Experience & Onboarding - 1430
关于 Fetch：
Fetch 是一家快速发展的、获得风险投资支持的公司，正在改变多户住宅社区管理基本设施的方式。我们成立之初旨在解决包裹配送的挑战，现已扩展为四项核心服务：包裹配送、代客垃圾清运、Fetch Market 和 Fetch Storage。
从我们的本地设施出发，我们为居民提供安全、便捷、直达门口的配送服务，同时为物业团队优化运营流程。我们的代客垃圾清运服务提供简单、覆盖整个社区的垃圾解决方案。Fetch Market 提供日常必需品直达门口的配送，为居民带来无与伦比的便利。Fetch Storage 通过提供针对多户住宅生活的安全、灵活的存储选项，延续我们的使命。
我们在全美各地的社区开展业务，每天应对复杂的物流挑战，从最后一公里配送到设施创新，同时为居民创造无缝的生活体验，并为物业经理和业主创造可衡量的价值。随着大量增长机会的到来，Fetch 正通过将技术、物流和酒店业结合在一个统一的平台上，塑造多户住宅生活的未来。
我们的机会：
我们正在招聘一名合作伙伴体验与入职经理，负责 Fetch 如何吸引、入职并留住为我们网络提供服务的合作伙伴。该职位涵盖包裹配送方面的配送合作伙伴以及代客垃圾清运方面的垃圾清运服务合作伙伴，覆盖我们运营的每一个市场。在这个职位上，你将负责从合作伙伴第一次了解我们开始，到他们第一个区块，以及之后每个区块的整体策略、结果和体验质量。你决定我们在哪里获取资源，如何在每个市场分配招聘资金，健康的漏斗是什么样子，以及入职流程需要在哪些地方进行调整。你领导执行该计划的团队。成功的表现包括稳定的排班完成率，合作伙伴能够顺利通过入职流程而不卡顿，以及服务合作伙伴对 Fetch 有足够高的评价，愿意继续回来承接更多工作。
你在工作中将实现以下目标：
- 负责服务合作伙伴的端到端获取策略：我们在哪里发布信息，我们在招聘上投入多少，以及如何根据每个市场的具体情况来调整这些投入，使申请数量匹配每个市场的实际需求
- 负责定义健康漏斗的指标，包括每个市场的申请数量、每个阶段的转化率、每份申请的成本
查看英文原文
About Fetch:
Fetch is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. Founded to solve the challenges of package delivery, Fetch has expanded its offerings into four core services: Package Delivery, Valet Trash, Fetch Market, and Fetch Storage.
From our local facilities, we ensure secure, convenient, direct-to-door delivery for residents while streamlining operations for property teams. Our valet trash service provides simple, community-wide waste solutions. Fetch Market offers direct-to-door delivery of everyday essentials, giving residents unparalleled convenience. Fetch Storage extends our mission by offering secure, flexible storage options tailored to multifamily living.
Operating in communities across the U.S., we are tackling complex logistical challenges every day, from last-mile delivery to amenity innovation, while creating seamless living experiences for residents and measurable value for property managers and owners. With substantial growth ahead, Fetch continues to shape the future of multifamily living by combining technology, logistics, and hospitality into one cohesive platform.
Our Opportunity:
We’re hiring a Manager of Partner Experience & Onboarding to own how Fetch attracts, onboards, and retains service partners who power our network. This role covers both Delivery Partners on the package side and Trash Service Partners on the valet trash side of the business, across every market we operate in. In this role you will own the strategy, the outcomes, and the quality of the experience a partner has from the moment they find us, through their first block, and every block after that. You decide where we source, how recruitment dollars are spent market by market, what a healthy funnel looks like, and where the onboarding workflow needs to change. You lead the team who executes against that plan. Success looks like consistent schedule fill, partners who move through onboarding without getting stuck, and service partners who think highly enough of Fetch to keep coming back for more work.
What you’ll deliver on the job:
- Own the end-to-end sourcing strategy for Service Partners: where we list, what we spend on recruitment, and how that spend is localized market by market so application volume matches the real capacity needs of each market
- Own the metrics that define a healthy funnel, including application volume by market, conversion rate through each stage, cost per applicant, cost per activation, and time to first block, and drive every one of them in the right direction
- Own sustained fill rates across the network, and partner with operations leadership early and directly whenever coverage is at risk in a market
- Own the onboarding and recruitment workflows end-to-end—optimizing technical efficiency, calibrating screening friction to balance quality and conversion, and leading a targeted multi-channel communications strategy.
- Take a holistic view of the full service partner experience, from application to first block to ongoing work, covering first-day experience, pay transparency, the in-app experience, and support responsiveness, so that partners view Fetch positively, come back for more blocks, and stay on the platform long term
- Partner closely with Operations leadership to ensure they feel supported, identify the root cause of fill related issues and develop a recovery plan for each team as needed
- Create sustainable feedback loops to consistently evaluate and improve the DP experience, and the ability to report on those findings to leadership in a clear and concise manner
- Apply strong critical thinking when conversion, fill, or retention degrades: run root cause analysis to find the true driver rather than the symptom, and build a durable fix instead of a temporary patch
- Lead, coach, and develop the specialists reporting into this role, setting their priorities and raising the ceiling on what this function can deliver
Originally posted on Himalayas