供应商运营专员，估值服务 - 临时任务
Vendor Operations Associate, Servicing Valuations - Temporary Assignment
简介
你是否正在寻找一个能让你学习和成长的充满挑战的新职业机会？如果是，ServiceLink，这家在抵押贷款行业领先的公司，邀请你申请供应商运营助理职位，该职位负责高效处理评估订单。如果你以质量为导向，并具备出色的沟通能力，你可能是理想的供应商运营助理人选。你与供应商和员工保持积极专业业务关系的能力将受到ServiceLink的高度认可，这是一家致力于提供持续培训并支持每位员工实现职业目标的公司。
申请人必须目前在美国有全职工作授权，且现在或未来不需要雇主担保工作签证。
这是一个预计持续约4个月的临时职位。
一天的工作内容
在这个职位中，你将…
- 维护和监控完整的供应商订单流程，确保及时推进和完成。
- 监控团队电话队列，接听来电，协助供应商解答问题、提供更新或解决相关问题。
- 进行外拨电话联系供应商，管理供应商的来电咨询，以支持正在进行的订单。
- 确保每笔订单的费用管理准确，文档完整。
- 确认供应商符合操作要求。
- 主动提醒供应商注意质量标准、处理时间、平台或网站使用及其他绩效期望。
- 与团队成员协作，解决影响供应商表现或订单处理的日常操作问题。
- 提出流程优化建议、流程改进和最佳实践，以提升整体运营效率。
- 协助维护供应商团队内一致的沟通模式和服务水平预期
你应具备…
- 能够与供应商和内部员工保持积极专业的业务关系。
- 具备计算机技能，能够学习软件应用。
- 对卓越有追求。你将通过细致入微的注意力来维持我们的质量标准。
- 在快节奏的环境中具备多任务处理能力，尤其是满足客户紧迫的截止日期。
职责
- 遵循供应商管理指南，维护日常订单，这些订单可能包括…
查看英文原文
Overview
Are you in search of an exciting opportunity to learn and grow in a dynamic new career? If so, ServiceLink, the best in the mortgage industry, invites you to apply for the opening of Vendor Operations Associate, a position which carries the responsibility of efficiently processing Valuation orders. If you are quality-driven and possess excellent communication skills, you may be the ideal candidate for Vendor Operations Associate. Your ability to maintain positive and professional business relationships with vendors and staff will be highly valued by ServiceLink, a company committed to providing on-going training and supporting every employee’s motivation to reach career goals.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
This is a temporary assignment expected to last approximately 4 months.
A DAY IN THE LIFE
In this role, you will…
- Maintain and monitor the full vendor order pipeline to ensure timely progress and completion.
- Monitor the team phone queue and accept inbound calls to assist vendors with questions, updates, or issue resolution.
- Conduct outbound calls to vendors and manage incoming vendor inquiries to support active orders.
- Ensure accurate fee management and proper documentation for each order.
- Confirm vendor compliance with operational requirements.
- Send proactive reminders to vendors regarding quality standards, turnaround times, platform or website usage, and other performance expectations.
- Collaborate with team members to troubleshoot daily operational challenges affecting vendor performance or order resolution.
- Provide suggestions for workflow enhancements, process improvements, and best practices to strengthen overall operational efficiency.
- Assist in maintaining consistent communication patterns and service-level expectations across the vendor panel
WHO YOU ARE
You possess …
- The ability to maintain a positive and professional business relationship with vendors and internal staff.
- Computer literate with the ability to learn software applications
- A penchant for excellence. You will use your strong attention to detail to maintain our quality standards
- The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
Responsibilities
- Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification and appropriate resolution of vendor profile issues and handling of transactional issues as directed by Vendor Management or Directors.
- Maintain compliance with Independence Guidelines.
- Maintain a positive and professional business relationship with vendors and internal staff.
- Manage vendor timelines, appointments and engagement agreements.
- Briefly relay reminders to vendors re: Quality, turnaround times, website usage, etc.
- Follow through with established team goals.
- Ensure appropriate escalation paths are followed and timely resolution is accomplished.
- Communication workflow expectations with consumers and vendors.
- Provide suggestions as to assist the team with resolving every day operational challenges.
- Attend and participate in regular department meetings and provide feedback when necessary.
- Responsible to meet department productivity and quality goals.
- Communicate with Vendor Management and Directors on a regular basis.
- Perform all other duties as assigned.
Qualifications
- The ability to maintain a positive and professional business relationship with vendors and internal staff.· Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. · High School diploma or equivalent required· Knowledge of office processes, procedures, and technology. · Computer literate with the ability to learn software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience. · Work requires willingness to work a flexible schedule.
Originally posted on Himalayas