售后产权管理员, 默认服务 - REO
Post-Sale Title Curator, Default Services - REO
简介
你是否是一个有抱负、有动力的人，希望从事一份有回报的职业？你是否有房地产或供应商管理行业的相关工作经验？你是否熟悉使用Microsoft Word，并具备出色的客户服务技能？ServiceLink是抵押服务行业领先的提供商之一，正在寻找像你这样的人才加入我们的团队。现在正是加入我们并成为重要一员的时机。
申请人必须目前在美国拥有全职工作的合法资格，且现在或未来不需要雇主提供就业签证担保。
工作日常
在这个职位中，你将…
- 审核产权承诺以确保所有事项都已处理，包括但不限于更新还款金额、税费和业主协会费用。
- 解决被拒绝的纠正性问题。
- 审核每日报告，确保完成分配的任务。
- 按照客户期望执行付款流程，包括使用正确的计费代码。
你应具备…
- 在房地产行业和/或供应商管理服务公司有实际工作经验。
- 出色的客户服务技能。
- 熟悉房地产产权、产权文件准备和交易流程。
- 出色的组织能力。
- 高能量和积极的态度。
- 精通Microsoft Excel，包括VLOOKUP函数以及创建和处理报表。
职责
- 审核每日报告，确保完成分配的任务。
- 按照客户期望提供外部报告。
- 按照客户期望执行推荐流程。
- 审核产权承诺以确保所有事项都已处理，包括但不限于更新还款金额、税费和业主协会费用。
- 按照客户期望执行付款流程，包括使用正确的计费代码。
- 按照客户期望执行内部和外部的升级流程，以提供客户服务。
- 专业且及时地处理客户或内部员工的咨询。
- 与管理层和客户保持良好的沟通。
- 解决被拒绝的纠正性问题。
- 参加并参与团队会议。
• 其他由上级指派的任务
要求
- 需要高中文凭或同等学历。
- 在房地产行业和/或供应商管理服务公司有实际工作经验。
- 熟悉房地产产权、产权文件准备和纠正流程。
• 有客户服务经验
- 必须能够熟练使用计算机并具备高级计算机技能
查看英文原文
Overview
Are you an ambitious and motivated person interested in a rewarding career? Do you have work experience in the real estate or vendor management industry? Do you have experience using Microsoft Word as well as possess exceptional customer service skills? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual like you to join our team. Now is the time to join our team and become a part of something big.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
A DAY IN THE LIFE
In this role, you will…
- Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoff, taxes and HOA.
- Resolve rejected curative issues.
- Review daily reports to ensure completion of assigned duties
- Follow payment process per client expectations including having correct billing codes
WHO YOU ARE
You possess …
- Proven work experience within real estate industry, and/or vendor management service company
- Exceptional customer service skills.
- Working knowledge of real estate titles, deed preparations and closing.
- Exceptional organization skills
- High energy and a positive attitude.
- Microsoft Excel skills including VLOOKUPs and creating and working with reports
Responsibilities
- Review daily reports to ensure completion of assigned duties
- Provide external reports per client expectations
- Follow referral process per client expectations
- Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoffs, taxes, and HOA
- Follow payment process per client expectations including having correct billing codes
- Follow escalation process internally and externally to provide customer service
- Address inquiries from client or internal staff professionally and in a timely manner
- Maintain open communication with management and clients
- Resolve rejected curative issues
- Attend and participate in team meetings
• All other duties as assigned
Qualifications
- High School diploma or equivalent required.
- Practical work experience within real estate industry and/or a vendor management service company
- Working knowledge of real estate titles, deed preparation and curative process
• Proven customer skills
- Must be able to use and have advanced computer skills and be proficient in the Microsoft software products
Originally posted on Himalayas