REO产权修复，违约服务- REO
REO Title Curative, Default Services- REO
职位描述
你是否是一个有抱负且自我驱动的人，对有回报的职业生涯感兴趣？你是否有房地产行业的工作经验或供应商管理经验？你是否还有客户服务经验，并且熟练使用Microsoft Word？ServiceLink是抵押服务行业的主要提供商之一，我们正在寻找像你这样的人加入我们的团队。现在就是加入我们团队，成为重要一员的时候。
申请人必须目前有权在美国全职工作，并且现在或将来不需要雇主担保工作签证。
日常工作内容
在这个职位中，你将...
- 审查产权承诺以确保所有事项都已处理，包括但不限于更新付款、税费和业主协会费用
- 解决纠正性问题，如之前的抵押贷款、判决、UCC留置权、市政留置权、越界问题等
- 审查每日报告以确保客户分配的任务已完成
- 每天记录并更新所负责的文件
- 能够处理大量工作
- 按照客户期望执行付款流程
谁适合这个职位
你具备...
- 在产权保险行业的工作经验，包括产权清查，审查文件如产权证、抵押贷款、判决、留置权等
- 优秀的客户服务经验
- 熟悉房地产产权、产权证准备和交易流程
- 优秀的跟进能力和组织能力
- 充满活力，积极乐观的态度
- 熟练使用计算机，精通Microsoft软件产品
- 能够独立思考、解决常见问题，并独立完成分配的工作量
- 精通Excel（VLOOKUP和报表）
职责
- 审查每日报告以完成所有客户任务
- 按照客户期望提供每日文件更新
- 按照客户期望执行推荐流程
- 审查产权承诺以确保所有事项都已处理，包括但不限于更新付款、税费和业主协会费用
- 按照客户期望执行付款流程，包括使用正确的计费代码
- 内部和外部遵循升级流程以提供客户服务
- 专业且及时地处理客户或内部员工的咨询
- 与管理层和客户保持良好的沟通
查看英文原文
Overview
Are you an ambitious and self-motivated person interested in a rewarding career. Do you have work experience in the real estate industry or experience with vendor management? Do you have customer service experience as well as are you proficient with Microsoft Word? ServiceLink, one of the top providers in the mortgage services industry and we are seeking an individual like yourself to join our team. Now is the time to join our team and become a part of something big.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
A DAY IN THE LIFE
In this role, you will…
- Review title commitment for clearance and assure all items are accounted for including but not limited to updating payoff, taxes, and HOA
- Resolve curative issues like prior mortgage, judgments, UCC liens, municipal liens, encroachment issues, among others
- Review daily reports to ensure completion of client assigned tasks
- Maintain assigned files with daily notes and updates
- Have the ability to handle high volume
- Follow payment processes per client expectations
WHO YOU ARE
You possess …
- Proven work experience within the title insurance industry-title clearance, examination of documents like deeds, mortgages, judgments, liens, etc
- Proven exceptional customer service skills
- Proficient knowledge of real estate title, deed preparation and closing
- Excellent follow through and organizational skills
- A level of high energy with a positive attitude
- The ability to use and have advanced computer skills and are proficient with the Microsoft software products
- The ability to think outside of the box, troubleshoot common issues, and work independently on assigned workload
- Excel skills (V Look Ups and Reports)
Responsibilities
- Review daily reports to complete all assigned client tasking
- Provide daily file updates per client expectations
- Follow referral process per client expectations
- Review title commitment for clearance and assure all items are accounted for including but not limited to updating payoff, taxes, and HOA
- Follow payment process per client expectations including having correct billing codes
- Follow escalation process internally and externally to provide customer service
- Address inquiries from client or internal staff professionally and in a timely manner
- Maintain open communication with management and clients
- Resolve curative issues within expected timeframes for transactions to close on time
- Attend and participate in on camera team meetings
- All other duties as assigned
- Qualifications
- High School Diploma or equivalent required.
- Practical work experience within real estate industry examining and/or curing title issues
- Proficient knowledge of real estate titles, deed preparation and curative process
- Proven customer skills
- Must be able to use and have advanced computer skills and be proficient in the Microsoft software products
- Excel skills (V Look Ups and Reports)
Originally posted on Himalayas