V108 - Medical Records and Client Communication Case Manager
对于有野心，文化多元化，好奇的寻求勃发展职业生涯的人来说，Job Duck 可以解锁并培养你的潜力。我们将与美国雇主提供丰富的远程工作机会，他们认识到和欣赏你的技能，让你不仅生存下去，而且繁荣。作为一个生活方式公司，我们确保每个在这里工作者都能享受美好的时光，这就是为什么我们从2022年以来每年获得了"伟大的工作场所认证"!就业描述：Job Duck 正在寻找一种可靠的医疗记录和客户通信案例经理来支持不断增长的法律团队。在这个角色中，你将帮助保持准确的案例信息，协调医疗文档，与客户沟通，并为公司工作人员提供日常行政支持。该职位是理想的，适合那些自信地用英语写作的人，喜欢学习新过程，并且能够谨慎和专业化管理各种责任。随着你的知识发展，你会逐渐承担更先进的案件管理任务，包括权利权协调，医学摘要和需求包装编制。一个协同性，可调整和易于接触的专业人士将在这个角色中壮成长。• 月薪补偿范围：从1,220美元到1,320美元 负责包括但不限于：· 用批准的人工智能协助编制医疗时间表和总结 · 在培训进展过程中帮助识别和管理联系人 · 在 Filevine 保持准确可访问的案件文档 ·请求并监控医疗账单和现金余额 ·支持律师，法助手和其他法律人员日常事务管理和行政需求 · 使用 RingCentral 和 Zoom 进行客户沟通，内部合作和虚拟会议 ·支持作为经验和培训进步的法律文件的起草 ·根据法律团队的需求承担额外的行政和案件管理责任 · 随时跟踪医疗服务提供商和其他有关方对所需文件进行处理 · 在分配的电话覆盖期间应接通话 ·通过电子邮件和短信专业地回复客户 · 请求，收集，组织和管理医疗记录 ·协助编制需要包裹 · 整理关键的医疗和案例文档要求：• 1-2 年工作经验作为案例经理或法律助手 • 个人伤害经验要求 • Filevi
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For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Job Duck is seeking a versatile and dependable Medical Records and Client Communication Case Manager to support a growing legal team. In this role, you will help maintain accurate case information, coordinate medical documentation, communicate with clients, and provide day-to-day administrative support to the firm’s staff. The position is ideal for someone who writes confidently in English, enjoys learning new processes, and can manage varied responsibilities with care and professionalism. As your knowledge develops, you will gradually take on more advanced case management duties, including lien coordination, medical summaries, and demand package preparation. A collaborative, adaptable, and approachable professional will thrive in this role.
• Monthly Compensation Range: From 1,220 to 1,320 USD
Responsibilities include, but are not limited to:
· Prepare medical chronologies and summaries with approved artificial intelligence assistance
· Help identify and manage liens as training progresses
· Maintain accurate and accessible case documentation in Filevine
· Request and monitor medical bills and outstanding balances
· Support attorneys, paralegals, and other legal staff with day-to-day case management and administrative needs
· Use RingCentral and Zoom for client communication, internal collaboration, and virtual meetings
· Support the drafting of legal documents as experience and training progress
· Take on additional administrative and case management responsibilities based on the legal team’s needs
· Follow up with medical providers and other relevant parties regarding requested documentation
· Handle incoming calls during assigned phone coverage periods
· Respond to clients professionally through email and SMS
· Request, collect, organize, and manage medical records
· Assist with the preparation of demand packages
· Organize key medical and case documents
Requirements:
• 1-2 years of experience working as a case manager or legal assistant
• Personal Injury experience required
• Filevine experience preferred
• Excellent written and verbal English communication skills
• Strong professional writing skills for client correspondence and legal support
• Ability to communicate professionally with clients through email, SMS, and phone
• Strong organizational and document management skills
• Ability to manage medical records, bills, balances, and related case information accurately
• Capacity to learn personal injury case management processes through gradual training
• Adaptability and willingness to manage several areas of responsibility
• Collaborative and easy-to-work-with approach
• Friendly, professional, and service-oriented communication style
• Strong attention to detail when reviewing documents and maintaining case information
• Ability to prioritize responsibilities in a lower-volume legal environment
• Dependability when supporting attorneys, paralegals, and other staff members
• Comfort using case management and communication technology
• Filevine experience preferred
• Location and timezone: Remote, Eastern Standard Time (EST)
• Working Hours: Monday to Friday
• Expected call volume: Moderate (6-15 calls per day)
• Software and Tools Required:
- CRM: FileVine
- VOIP: RingCentral
- Email/Calendar: Zoom
Work Shift:
8:30 AM - 5:30 PM [EST][EDT] (United States of America)Languages:
EnglishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Originally posted on Himalayas