Implementation Manager
12twenty 是雇主与精英早期职业专业人士联系的领先平台。我们的社区包括数百万名学生，新毕业生和来自世界各地顶尖商学院，法学院和大学的校友。我们自豪地将我们的候选人社区连接到各行业顶级公司的招聘人员。请加入我们快速增长的组织！摘要：我们正在寻找一个实现经理来加入我们的不断增长的 CX 团队。理想的候选人是一个积极的，解决方案导向的专业人士，拥有管理中市场至轻型企业客户复杂软件实施的经验。这是一个个人贡献者角色，不包括人员管理责任。这个职位是适合在高触及和高价值的客户环境中繁荣的人员，可以管理多元化的个性，并被推动成功，长期采用关键任务平台的驱动力。这是一个100%远程美国机会。你的作用：· 领导客户实施过程从签署合同到完全采用和交付至客户成功。· 管理3040个同时实现项目，每个涉及多方利益相关者和不同的时间表。· 通过视频会议进行现场培训，工作会议和高管级更新。·激励并引导客户通过复杂的技术推广，确保平台理解和运营准备性。·作为实施过程中的首要接触点，导航不同个性，组织结构和利益相关者层面。·与产品，支持和 CS 团队密切合作以确保无的内部调整和流暢的客户旅程。· 收集反，识别风险，积极解决阻碍者以保护时间表和结果。· 在展示强大的平台和流程掌握后准备拥有 Alpha 或战略账户。·不断地用做得可以的思维方式和客户优先方法惊喜并让客户感到高兴。你的经验：· 35年的 SaaS 集成，实施或项目管理经验 （平台经验偏好点解决方案）. ·与中市场或财富100个客户一起进行多个多月的实现项目的管理能力。·
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12twenty is the leading platform for employers to connect with elite early career professionals. Our community includes millions of students, recent graduates, and alumni from top business schools, law schools, and universities around the world. We take pride connecting our community of candidates with recruiters from top companies across industries. Come join our fast growing organization!
Summary:
We are looking for an Implementation Manager to join our growing CX team. The ideal candidate is a proactive, solution-oriented professional with experience managing complex software implementations for mid-market to light enterprise clients. This is an individual contributor role and does not include people management responsibilities. This role is perfect for someone who thrives in high-touch, high-value customer environments, can manage diverse personalities, and is motivated by driving successful, long-term adoption of a mission-critical platform.
This is a 100% remote U.S. opportunity.
Your Role:
- Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
- Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
- Design, deliver, and adjust project plans and milestone schedules to ensure engagement and momentum throughout multi-month onboarding.
- Conduct live training sessions, working sessions, and executive-level updates via video conference.
- Motivate and guide customers through complex technical rollouts, ensuring platform understanding and operational readiness.
- Serve as the primary point of contact during implementation, navigating different personalities, org structures, and stakeholder levels.
- Collaborate closely with Product, Support, and CS teams to ensure seamless internal alignment and a smooth customer journey.
- Gather feedback, identify risks, and proactively address blockers to protect timelines and outcomes.
- Prepare to take ownership of Alpha or strategic accounts after demonstrating strong mastery of the platform and process.
- Continually surprise and delight customers with a can-do mindset and a customer-first approach.
Your Experience:
- 3–5 years of experience in SaaS onboarding, implementation, or project management (platform experience preferred over point solutions).
- Proven ability to manage multiple, multi-month implementation projects with mid-market or Fortune 100 clients.
- Experience with cloud-based platforms and the ability to quickly learn complex software ecosystems.
- Strong communication skills across all channels (Zoom, Slack, Salesforce, etc.) and with various seniority levels.
- Demonstrated ability to manage complex personalities and drive accountability without direct authority.
- High emotional intelligence, professional resilience, and a go-getter mindset.
- Exceptional organizational and project management skills with the ability to set goals, manage deadlines, and work with minimal direction.
- Experience working autonomously in a remote environment.
Bonus Skills:
- Platform implementation experience (ERP, HCM, CRM—e.g., NetSuite, Workday, etc.)
- Change management or stakeholder communication frameworks
- Technical familiarity (APIs, SSO, integrations, basic configuration)
- Advanced Excel or project planning tools (Asana, Jira, Smartsheet)
Team Values:
Communication: Ask questions, offer clarity, operate with transparency and empathyCollaboration: Work cross-functionally to find the best path forwardContinuous Improvement: Seek growth in both process and product
Annual compensation range: Up to $75,000 – $80,000(Up to $85,000 for candidates with demonstrated Alpha/strategic implementation leadership experience)
The annual compensation range for this position is listed above. This salary range is an estimate, and the actual salary may vary based on company compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location.
In addition to the range below, US employees are eligible for equity. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), and paid time off.
Benefits & Perks:
- Competitive salary
- Generous PTO policy
- Full benefits, including 401(k)
- Regular team happy hours and activities
- Remote work flexibility
12twenty is an enterprise level talent acquisition platform connecting the world’s largest employers with students and alumni from top business schools and other graduate level institutions. The market for talent, especially highly qualified talent, continues to grow more and more competitive. 12twenty’s unique position as the connection between students, schools, and employers has fueled our rocketship growth. Come be part of our journey!
12twenty offers competitive salary and stock options and an amazing team to innovate and collaborate with. We love what we do, we embody a passion for continuous improvement, and we support each other to be excellent!
Check out a video from a recent user conference: https://vimeo.com/1205520510