活动助理
Events Assistant
**关于WeBuyVintage**
WeBuyVintage是英国最大的珠宝、古董和收藏品买家之一。我们举办的路演活动比任何其他英国公司都多——每月超过250场估价活动，将值得信赖的专家与全国各地的客户面对面联系起来。
在三年内，我们从一张餐桌的想法发展成为一项数百万英镑的业务，我们致力于让WeBuyVintage成为一个人人皆知的品牌。
**职位描述：**
在WeBuyVintage，我们热衷于提供卓越的客户体验，并打造知识渊博、自信的团队，以最高标准代表公司在现场展示。随着我们的持续增长，我们正在寻找热情、亲力亲为的路演助理，他们喜欢为客户付出更多，并在工作中追求一致性和质量。
**主要任务与职责：**
作为路演助理，你将与我们的买家一起在我们的路演活动中工作。你将负责确保路演活动的一致质量和顺利进行，包括：
- **接待服务** – 你是客户看到的第一人和最后一人，你需要与他们建立良好的关系，确保他们在我们路演中的每一分钟都是愉快的。这些小事包括确保人们感到舒适，知道何时轮到他们被接待，以及回答他们所有的问题。
- **活动质量** – 没有你，我们的活动无法运行，也绝不会感觉一样。你将确保我们所有活动无论在哪里举办都保持一致——横幅、标识、饼干、音乐……以及所有将活动变成体验的细节。
- **当天场地管理** – 与我们的预订团队合作（在到达路演现场时），与当地场地团队会面，向我们的买家传达健康与安全信息，并且总体上是我们现场的所有问题的联系人。
- **产品分类** – 与我们的买家一起，帮助客户了解我们购买和不购买的物品，以便尽早管理他们的期望。
- **客户体验** – 我们的一些客户可能有很多贵重物品，另一些客户可能刚刚失去亲人。你的工作是理解各种情况，并让每位客户感受到他们可以信任我们。
**我们寻找的人：**
你是一个热爱与人打交道的人（其实就这么简单），正因为如此，你希望尽你所能让客户的这一天变得更好。
**你将非常擅长**
查看英文原文
**About WeBuyVintage**
WeBuyVintage is one of the UK’s largest buyers of jewellery, antiques and collectibles. We run more roadshows than any other UK company - over 250 valuation events every month - bringing trusted experts face-to-face with customers across the country.
In lthree years, we’ve grown from a pub-table idea into an eight-figure business, and we’re on a mission to make WeBuyVintage a brand everyone recognises.
**The Role:**
At WeBuyVintage, we’re passionate about delivering outstanding customer experiences and building knowledgeable, confident teams that represent our company to the highest standard out in the field. As we continue to grow, we’re looking for passionate, hands-on Roadshow Assistants who enjoy going above and beyond for customers and strive for consistency & quality across their work.
**Main Tasks & Responsibilities:**
As a Roadshow Assistant you’ll work at our roadshows alongside our Buyers. You’ll be the person responsible for the consistent quality and smooth running of our roadshow events, which includes:
**· Hospitality**– you’ll be the first and last face that our customers see, building rapport with them to make sure that every minute of their time at our Roadshow is an enjoyable one. It’s the small things - making sure people are comfortable, knowing when it’s their turn to be seen, and having all of their questions answered.
- **Event quality** – our events cannot run and definitely don’t feel the same without you. You’ll ensure that all of our events look and feel the same, no matter where they are – banners, signs, biscuits, music… and everything else that turns an event into an experience.
- **On the day venue management**– work with our bookings team to (when arriving at a roadshow), meet with local venue teams, pass on health & safety messaging to our buyers, and just generally being our on-site contact for all queries.
- **Product triage** – alongside our Buyers, help our customer understand what items we do and don’t buy so that we can manage their expectations early on. This will involve inspecting the item and talking through any reasons why we may not be able to take it.
**· Customer experience – s** ome of our customers might have lots of valuables, others might have recently lost a family member. Your job is to be understanding, no matter the circumstances and show that individual that they can trust us.
**Who We’re Looking For:**
You’ll be someone who loves people (it’s as simple as that really), and because of that, want to do as much as you possibly can to make their day!
**You’ll be great in this role if you have:**
- Experience being part of the customer facing team dealing with a diverse range of different customers
- Experience identifying customer problems / questions and can outline examples of how you answered these questions, even if you didn’t know the answer
- Experience running, or helping to run customer-facing events,
- Able to build strong relationships with internal colleagues across the business, to communicate event feedback
- Share best practice and successful ways of working between roadshows and operational locations, as well as working with us to roll-out new processes across our roadshows and be the one making sure they are followed at your events
- Willingness to travel 1-2 hours daily for this role (all travel will be fully expensed), as per your roadshow rota - please note due to the amount of product you will need to be transporting between locations, you must be able to drive and have full use of a vehicle.
**Qualifications & Experience:**
**Essential:**
- Previous hospitality, retail, social work or customer service experience
- Excellent communication skills
- The ability to quickly build strong relationships with colleagues and customers
- The ability to explain processes and information clearly and simply
- Full UK Driving Licence - our locations are sometimes not accessible by public transport
**What You’ll Get:**
- **4-day working week**(Days will vary each week but will fall between Monday and Saturday)
- **Access to Bright Exchange -** enjoy thousands of exclusive employee discounts and perks
- **Employee Assistance Programme -** confidential, 24/7 support for you and your immediate family, covering work, personal, and home life matters
- **On-demand professional development -** access to BrightHR’s online learning platform to build new skills and support your career progression
- **Competitive pay**
- **Be part of a rapidly growing, friendly UK brand**
**The salary for this role is £30,000 p.a.**
**Please note this role is remote and requires daily travel to different locations within 2 hours of your home address**