临床中心主管
Clinical Hub Supervisor
我们的公司
PharMerica
简介
PharMerica 是 Brightspring Health Services 的一部分，是一家长期护理药房服务提供商，为美国各地的医疗机构提供药品、临床支持和药房管理服务。
我们的药房团队专注于提供卓越的客户服务，满足全国医院、康复医院、长期急性护理医院和其他专业护理中心的药房需求。如果你热衷于服务卓越和高质量护理，请加入我们的团队并立即申请！
远程办公：可以在美国本土任何地方居住。无论你身处哪个时区，都必须能够按照中央时区工作。
工作时间：周一至周五 中央时区 11:00 - 19:30
职责
- 根据部门和公司政策监督代表并管理他们的绩效。
- 评估并行通话和录音电话，并与代表讨论反馈。
- 参与电话校准会议。
- 巡视现场以观察并提供信息和反馈。
- 处理代表接听的升级电话。
- 与其他业务单元如药房、客户服务、客户管理合作，确保及时和高质量的客户服务。
- 协调团队排班以提高运营效率。
- 监控挂起队列、RX Allow、传真到PDP、分组等的量，确保所有与事先授权相关的表单及时处理，并与经理/总监进行咨询。
- 与经理和总监一起审查电话分析。
- 与客户管理、经理和总监合作，解决客户需求和升级问题。
- 执行其他分配的任务。
资格要求
教育/学习经历：
- 必须：专科学位。
- 希望：学士学位。
工作经验：
· 必须：四年以上药房或医疗计费经验，重点在事先授权方面。
我们的业务线
PharMerica 是 BrightSpring Health Services 的附属公司，通过专注的本地团队提供个性化的药房护理，为如康复护理设施、老年社区和医院等医疗机构提供服务。我们还为有行为需求、输注治疗需求、接受居家护理的老年人以及癌症患者提供服务。我们在全国范围内运营长期护理、家庭输注和专科药房，结合了个人化的关怀与专业的服务。
查看英文原文
Our Company
PharMerica
Overview
PharMerica, a part of Brightspring Health Services, is a long‑term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
Remote: May reside anywhere with the Continental USA.No matter what time zone in which you reside, you must be able to work Central Time Zone hoursSchedule: Monday - Friday 11am - 7:30pm CENTRAL Time ZoneResponsibilities
- Supervises Representatives and manages their performance in accordance with departmental and company policy.
- Scores side-by-sides and recorded calls and discusses feedback with Representatives.
- Participates in call calibration sessions.
- Walks the floor to observe and provide information and feedback.
- Handles escalated calls with Representatives listening.
- Partners with other business units such as Pharmacy, Customer Service, Account Management, to ensure delivery of quality and timely customer service.
- Coordinates team schedules to maximize operational efficiencies.
- Monitors volumes for the pend queue, RX Allow, fax to PDP, groups, to ensure timely processing of all forms relating to prior authorizations and consults with Manager/Director.
- Reviews call analysis with Manager & Director.
- Partners with Account Management, Manager, and Director to address customer needs and escalations.
- Performs other tasks as assigned.
Qualifications
Education/Learning Experience:
- Required: Associate degree.
- Desired: Bachelor’s Degree.
Work Experience:
· Required: Four plus years of experience in pharmacy or medical billing, with an emphasis in prior authorizations.
About our Line of Business
PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.Originally posted on Himalayas