Domestic Relocation Consultant II - US Remote
搬迁顾问2 - REMOTE PRIMARY FUNCTION:搬迁顾客 II 作为他/她的国内转移者搬迁过程的"导航员".责任包括，但不限于管理搬迁政策/计划；提供资源最佳利用方面的咨询；审查和解释营销报告，评估和检查，监督股权资金流程；协调家庭商品运输，目的地服务和支出管理。主要案例负担由家居售业活动组成，同时确保通过优质服务及时有效满足客户和客户需求。· 保持分配的案件负载，同时为外部和内部客户提供无的客户服务。· 在合同协议中概述的客户代言下进行所有迁移活动阶段的主要协调；向转让人及其家人提供典范性客户服务；· 在与客户和客户的所有互动中证明了解卡特斯产品和服务；• 根据规定的卡特斯标准，促进卡特斯对被分配的客户提供的核心产品和 خدمات. · 识别并确定基于转让者需要产生新的收入来源的跨销售机会。·确保在所有的卡特斯系统中的数据完整性。· 维护卡特斯公司的政策，计划和标准。·确保供应商合作伙伴执行与每个财产的销售和关闭相关的所有必要任务。· 在实施主要功能时建立有效的工作关系与网络和非网络经纪人。·协调订单，审查，分析代理制备的 BMA 和物业行动计划。·根据特定客户合同和方案要求协调开发代理物业行动方案和市场更新。·作为客观的房地产专家和资源向内部和外部客户提供服务。· 保持对企业客户政策的实操了解，管理关键营销信息和事件关键方面：· 明确且简洁的书面和口头沟通技能。· 支持客户及优秀的客户服务能力。·战略思想家 - 强有力的判断力和决策能力。· 人际关系/影响力技能 · 详细化；多任务的能力 · 在团队环境中工作的能力 ·
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RELOCATION CONSULTANT 2 - REMOTE
PRIMARY FUNCTION:
The Relocation Consultant II serves as the “navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of excellent service.
MAJOR DUTIES AND RESPONSIBILITIES:
- Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
- Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
- Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
- Ensure data integrity in all Cartus systems.
- Maintain compliance with Cartus' corporate policies, programs, and standards.
- Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
- Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions
- Coordinate ordering, review, analysis of agent prepared BMAs and property action plans
- Coordinate development of agents property action plan and market updates as required by specific client contracts and programs
- Serve as an objective real estate subject matter expert and resource to internal and external customers
- Maintain working knowledge of corporate client policy in management of critical marketing information and events
KEY DIMENSIONS:
- Clear and concise written and verbal communication skills.
- Customer advocacy and superior customer service skills.
- Strategic thinker- strong judgment and decision making skills.
- Interpersonal / Influencing skills
- Detail oriented; ability to multitask
- Ability to work in a team environment
- Cultural awareness
- Innovative and resourceful
- Computer Literacy
- Flexibility
- Manage stress & pressure
- Ability to plan and organize.
QUALIFICATIONS / SELECTION CRITERIA
- Two years prior relocation/ real estate experience with home sale closings
- College degree or equivalent preferred
- Two years Customer service experience in call center environment
- Influential verbal and written communication skills
- Strong organizational and analytical
Originally posted on Himalayas