业务支持顾问
Practice Support Advisor
在Simplyhealth，我们的使命是为英国所有人改善医疗保健的可及性。作为Practice Support Advisor，你将发挥关键作用，支持我们的会员牙医和诊所团队，帮助他们从Denplan会员资格中获得最大价值，同时提供卓越的客户体验。
你将是牙科诊所日常联系人，建立牢固的关系，并在各种咨询和请求方面提供支持。与业务发展顾问和内部团队紧密合作，你将帮助诊所最大化其会员权益，支持留存活动，并确保客户获得专业高效的服务。
这是一个多样化的工作，每天都不相同。你将结合关系管理、客户服务和行政专长，帮助诊所取得成功，同时为Denplan业务的更大发展和成功做出贡献。
主要职责包括：
接听牙医和诊所团队的电话和邮件咨询。
与会员诊所建立并维护牢固的关系。
通过提供优质服务并主动响应客户需求来支持诊所留存。
处理诊所请求并保持准确的客户和诊所记录。
推广新系统、数字工具和自助解决方案。
负责客户咨询并高效解决问题。
与业务发展顾问紧密合作，支持诊所增长计划。
在适当的时候推广相关的Denplan产品和服务。
参加Denplan活动并与会员诊所建立关系。
支持持续改进计划并为团队目标做出贡献。
查看英文原文
At Simplyhealth, we're on a mission to improve access to healthcare for all in the UK. As a Practice Support Advisor, you'll play a key role in supporting our member dentists and practice teams, helping them get the most value from their Denplan membership while delivering an exceptional customer experience.
You'll be the day-to-day point of contact for dental practices, building strong relationships and providing support across a range of enquiries and requests. Working closely with Business Development Consultants and internal teams, you'll help practices maximise their membership, support retention activities and ensure customers receive a professional and efficient service.
This is a varied role where no two days are the same. You'll combine relationship management, customer support and administrative expertise to help practices succeed while contributing to the wider growth and success of the Denplan business.
Key responsibilities include:
Responding to telephone and email enquiries from dentists and practice teams.
Building and maintaining strong relationships with member practices.
Supporting practice retention by delivering excellent service and responding proactively to customer needs.
Processing practice requests and maintaining accurate customer and practice records.
Championing new systems, digital tools and self-service solutions.
Taking ownership of customer enquiries and resolving issues efficiently.
Working closely with Business Development Consultants to support practice growth plans.
Promoting relevant Denplan products and services where appropriate.
Attending Denplan events and building relationships with member practices.
Supporting continuous improvement initiatives and contributing to team objectives.