IT Software Engineer 2
软件工程师2是自主管理，负责特定领域或组件集中的功能开发的新兴 IT 专业人员。这个角色需要一个能够根据端到端的影响，数据和实践经验做出合理技术决策的人员，同时证明了对开发和设计生命周期的明确所有权。软件工程師2具有适度独立性，直接为团队成果作出贡献，同时建立在更高级的技术职位前进所需的专业知识深度。这一关键角色负责推动下一代客户体验 (CX) 编排平台的技术设计，实施和可靠性。这些平台以 AWS,Genesys Cloud 和 Salesforce Service Cloud 为中心。以下是你将要做的事情：·根据端到端影响，历史数据和分配领域的先前经验作出知情的技术决策。· 掌握开发和设计过程的责任，确保解决方案功能，可扩展和可维护。· 领导发展努力，由高级工程人员进行最小监督。· 每天与跨功能团队 （产品，质量检验，设计和其他工程组）合作，以符合技术解决方案和交付时间表。·积极参与代码审查，提供并集成建设性反来维护软件质量标准。· 贡献和维持技术文档，确保知识被捕获和共享在整个团队中。· 在特定学科或组件群内解决和解决适度复杂的技术问题。· 为年轻工程师或经验较少的团队成员提供基本导师和指导。· 支持更大的部分团队倡议，同时独立领导小项目组件。· 及时向团队领导沟通进展，阻碍者和风险以避免时间延误。你需要取得成功的东西：经验与技术技能 · 3 5年专业软件工程经验。· 至少2年的专注于高规模的联系中心作为服务 (CCaaS),CX 企业软件领域服务企业软体。· AWS 服务和 CI/CD 管道的经验用于云原生或 CCaaS 应用部署。·在主要 CRM 中设计和构建可靠的工作流程和集成，特别是高级销售力量程序的经验。
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The IT Software Engineer 2 is a self-managed, emerging IT professional responsible for feature development within specific domains or component sets. This role requires an individual who can make sound technical decisions based on end-to-end impact, data, and hands-on experience, while demonstrating clear ownership of the development and design lifecycle. The Software Engineer 2 operates with moderate independence, contributing directly to team outcomes while building the depth of expertise needed to progress toward more senior technical roles. This pivotal role is responsible for driving the technical design, implementation, and reliability of our next-generation Customer Experience (CX) orchestration platforms, centered on AWS, Genesys Cloud, and Salesforce Service Cloud.
Here’s what you’ll do:
- Make informed technical decisions based on end-to-end impact, historical data, and prior experience within assigned domains.
- Take ownership of the development and design process for assigned systems or components, ensuring solutions are functional, scalable, and maintainable.
- Lead feature development efforts with minimal oversight from senior engineering staff.
- Collaborate daily with cross-functional teams (product, QA, design, and other engineering pods) to align on technical solutions and delivery timelines.
- Participate actively in code reviews, providing and incorporating constructive feedback to uphold software quality standards.
- Contribute to and maintain technical documentation, ensuring knowledge is captured and shared across the team.
- Troubleshoot and resolve moderately complex technical issues within a specific discipline or component set.
- Provide basic mentorship and guidance to junior engineers or less experienced team members.
- Support portions of larger team initiatives while independently leading smaller project components.
- Communicate progress, blockers, and risks to team leads in a timely manner to avoid schedule delays.
What you’ll need to be successful:
Experience & Technical Skills
- 3 – 5 years of professional software engineering experience.
- At least 2 years focused on high-scale Contact Center as a Service (CCaaS), CX enterprise software of Field Services enterprise software.
- Experience with AWS Services and CI/CD pipelines for cloud native or CCaaS application deployments.
- Experience designing and building reliable workflows and integrations in major CRMs, specifically Salesforce.
- Advanced programming proficiency across multiple languages and frameworks.
- Solid understanding of system design and architecture principles.
- Demonstrated experience taking features from design through implementation and deployment.
Core Competencies
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Ability to handle complex assignments with moderate autonomy and periodic review.
- Developing in-depth knowledge within a specific technical discipline, applied to solve standard-complexity problems.
- Effective collaborator who works well within immediate team structures.
- Clear written and verbal communication skills, particularly for documentation and cross-team coordination.
May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.
This is a remote position that can be located anywhere in the United States, with the exception of Alaska.
A career with us comes with big rewards:
DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.
The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
DIRECTV WAGE ZONES: $111,122 - $201,653
Low (N1): $111,122 - $166,583
Mid (N2): $116,970 - $175,350
High (N3): $128,667 - $192,885
Top (N4): $134,516 - $201,653
Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.
Apply today!
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Originally posted on Himalayas