技术账户经理 — 客户成功
Technical Account Manager - Customer Success
工业技术和人工智能将近20%的全球经济占据，每7名劳动者中有一人仍然是最少数字化的。十多年前，我们创造了该类别来弥补这一差距：AI 原产软件，直接把尖端工具交给制造前线的人手中。因为我们以人为中心和科技痴迷，所以我们正在建立一个工作未来，人类的聪明才华被最新技术增强。2026年1月，我们成为波士顿少数新的人工智能独角兽之一，达到13亿美元的估值。我们收入每年增长两位数。世界最好的制造商运行 Tulip - 转换库存10倍快，在几个小时内发出基因疗法而不是几周，并培训专业工匠造婚约戒指5倍快。总部位于马州索默维尔，拥有办事处在德国，匈牙利，新加坡，日本和以色列，我们一直被评为全球经济论坛全球创新者，格达纳领袖，以及博斯敦建筑"最佳工作场所".我们运营的方式：前进性，人文主义性和高所有权。我们正在寻找由复杂的问题，快速循环和独特的机会来激励建设者。关于角色我们正在寻求一个技术账户经理 (TAM) 加入 Tulip Interfaces 的不断增长的客户成功团队。作为 TAM,你将弥合技术专业知识与客户成功之间的差距，密切合作我们的客户和 Tulip 会计团队提供战略和战术指导在技术问题上推动客户价值和采用。你将担任客户的技术顾问，帮助他们最大限度地投资 Tulp 无代码平台，同时确保他们实现其运营卓越目标。关键责任战略技术咨询 ·与客户和 Tulp 帐户团队合作开发和执行分配账户的技术成功计划 ·提供关于 Tulp 平台架构，集成和先进使用案例的专家指导 ·与客戶利益相关者进行技术讨论，从应用程序制造商到 IT 和运营领导人 ·确定更深入的平台采用和技术优化机会
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This role is located in EMEA- remote with possibility to work from our offices in Munich or Budapest
Tulip brings modern technology and AI into manufacturing. Manufacturing accounts for almost 20% of the global economy and one in every seven workers on Earth, yet remains among the least digitized. More than a decade ago, we created the category to close that gap: AI-native software that puts cutting-edge tools directly in the hands of the people on the manufacturing front lines. Because we are human-centered and tech-obsessed, we are building a future of work where human ingenuity is amplified with the latest technology.
In January 2026 we became one of Boston's few new AI unicorns, reaching a $1.3B valuation. We're growing double digits in revenue year over year. The world's best manufacturers run on Tulip - turning inventory 10x faster, releasing gene therapies in hours instead of weeks, and training master craftspeople to forge engagement rings 5x more rapidly. Headquartered in Somerville, MA with offices in Germany, Hungary, Singapore, Japan, and Israel, we've been consistently named a World Economic Forum Global Innovator, a Gartner leader, and one of Built In Boston's "Best Places to Work."
We run the way we build: AI-forward, humanistic, and high ownership. We're looking for builders who are energized by complex problems, rapid cycles, and the unique opportunity to see their impact on a global scale.
About the Role
We're looking for a Technical Account Manager (TAM) to join our growing Customer Success team at Tulip Interfaces. As a TAM, you'll bridge the gap between technical expertise and customer success, partnering closely with our customers and the Tulip account team to provide strategic and tactical guidance on technical matters that drive customer value and adoption.
You'll serve as the technical advisor for customers, helping them maximize their investment in Tulip's no-code platform while ensuring they achieve their operational excellence goals.
Key Responsibilities
Strategic Technical Advisory
- Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts
- Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases
- Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders
- Identify opportunities for deeper platform adoption and technical optimization
Customer Enablement & Growth
- Conduct technical workshops, training sessions, and platform deep-dives
- Help customers design scalable solutions using Tulip's no-code platform
- Guide customers through complex technical implementations and integrations
- Collaborate with customers to establish technical best practices and governance
Cross-Functional Collaboration
- As a member of the account team, you will work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth
- Partner with Product and Engineering teams to communicate customer technical requirements
- Collaborate with Sales Engineering during expansion opportunities
- Support renewal processes with technical value demonstrations
Technical Expertise & Thought Leadership
- Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies
- Develop technical content, documentation, and enablement materials
- Participate in customer advisory boards and technical user groups
- Represent Tulip at industry events and technical conferences
About You
You're passionate about technology, customer success, and manufacturing innovation. You thrive in technical discussions while building strong relationships with customers and internal teams. You have a collaborative mindset and enjoy translating complex technical concepts for diverse audiences. You're excited about helping manufacturers transform their operations using cutting-edge no-code technology.
Skills You'll Need
Technical Background
- 5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)
- 3+ Years of Tulip delivery experience, at the L4 SOLV level
- Strong understanding of manufacturing operations, Industry 4.0, or industrial software
- Experience with APIs, system integrations, and database concepts
- Familiarity with no-code/low-code platforms preferred
- Ability to travel (estimated 20%)
Communication & Collaboration
- Excellent written and verbal communication skills
- Ability to translate complex technical concepts for diverse audiences
- Strong presentation and workshop facilitation skills
- Collaborative mindset with experience working across teams
Industry Knowledge
- Deep knowledge of digital transformation initiatives in industrial settings
- Understanding of manufacturing processes and operational challenges
- Experience with manufacturing execution systems (MES) and similar platforms
What We Offer
- Impact: Help customers transform their operations and achieve measurable business outcomes
- Growth: Develop deep expertise in cutting-edge manufacturing technology while building customer success skills
- Team: Join a collaborative, customer-obsessed team that values technical excellence
- Learning: Continuous learning opportunities with access to the latest manufacturing and technology trends
- Culture: Be part of a company that's revolutionizing how manufacturing gets done
Ready to Apply?
If you're passionate about technology, customer success, and manufacturing innovation, we'd love to hear from you. Join us in helping manufacturers build the future of operations with Tulip's no-code platform.
Tulip Interfaces is committed to creating a diverse environment and is proud to be an equal opportunity employer.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.
Originally posted on Himalayas