网页开发工程师与SEO专家 | 迪拜职位
Contact Center Assistant Operations Manager
概述
申请截止日期：职位招满为止。
申请请访问 TP 职业网站：
关于 TP
TP 是全球领先的数字业务服务提供商。我们与世界上最著名的品牌合作，通过先进技术和可持续的商业实践优化运营。我们在 300 种语言中拥有 50 万全球员工，是我们社区和客户中的正能量。
与 TP 工作的好处包括
TP 为您和您的家庭提供福利。符合条件的团队成员可以享受全面的健康福利，可能包括医疗、视力和牙科保险。
我们通过提供资源来投资并重视团队成员的心理健康和福祉，包括就业援助计划、以健康和个人休假（HPT）形式提供的空间，以及符合条件的休假计划。
我们提供福利和工具，帮助我们的团队成员及其家庭为他们的未来财务做准备。这包括提供具有竞争力的 401(K) 计划、人寿保险、补充医疗保险、重大疾病保险、宠物保险、FSA 计划和零售商折扣。
职业发展与文化
在 TP，我们优先考虑包容和多样化的文化，让每位员工感到被重视。我们提供一个无限职业发展的平台，营造一个志向和高绩效带来长期成功的环境。
TP 致力于支持服役人员。我们欢迎现役军人、退伍军人和军属的申请。
平等机会雇主
TP 是平等机会雇主。我们不基于种族、宗教、肤色、国籍、性别、性取向、年龄、婚姻状况、退伍军人身份或残疾状况进行歧视。
如果您在申请过程中需要合理便利，请致电 877-877-3944 或在此处联系我们。请注意，此联系方式不是用于申请职位或询问职位的途径，我们无法对与便利无关的请求做出回应。
职责
协助开发、实施和改进呼叫中心日常运营，包括来电技术支持和客户服务支持。
该职位为 100% 远程办公。虽然该职位将在家工作，但候选人必须位于美国，并且无需赞助即可在美国工作。
职责
您的职责
· 制定并实施操作实践
查看英文原文
Overview
Application Deadline: Ongoing until positions are filled.
to apply, please visit the TP Careers site at
About TP
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
Purpose
Assist with the development, implementation and improvement of contact center day-to-day operations for inbound technical support and customer service support.
This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship.
Responsibilities
Your Responsibilities
· Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.
· Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.
· Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.
· Through demonstrated individual performance; promote the highest standards of ethical and professional conduct.
· Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
· Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client
· Performs other related duties and assignments as required.
Qualifications
Qualifications
· Bachelor’s degree from an accredited college or university or equivalent work experience
· Two to three years of contact center management experience.
· Currently a supervisor or above with excellent TOPS implementation skills
· Experience managing programs with varying service objectives, agent skill requirements and technical solutions.
· Strong verbal, listening, and written communications skills required
· Excellent attendance history is required.
· Some travel may be required
· Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions
· Minimum of two years of call center management experience.
· Experience managing multiple programs concurrently is a plus.
· Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements.
· Excellent verbal and oral communication skills.
Soft Skills
· Process Excellence
· Collaboration
· Communication
· Emotional Intelligence
· Open-Mindedness
· Critical Thinking
· Solution Orientation
· Entrepreneurship
· AI Proficiency
· Data Literacy
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Originally posted on Himalayas