呼叫代理人 - 客户互动与反馈

This is a remote position.

Hiring:Calling Agent - Engagement & Feedback(Part-Time | Remote)
Position Details:
Employment Status:Part-time
Work Roster- Tuesday to Saturday (Flexible Schedule | US Time Zone)
Location:Remote
Experience Requirements:Minimum 3 years in a client-facing or appointment setting/survey role
Start Date:ASAP
About the Role:
Remote Office is looking for a detail-oriented Calling Agent - Engagement & Feedbackto support one of our trusted clients. This role is more than just setting appointments—it’s about building rapport, understanding the client’s product and values, and conducting high-quality survey calls to gather insightful feedback from existing customers.

Key Responsibilities:
·
Conduct Client Surveys: Engage with existing clients via phone to conduct surveys, ensuring you gather valuable feedback aligned with business goals.

• Understand the Product: Develop a solid understanding of the client’s offerings to conduct informed and meaningful conversations.

• Ensure Data Accuracy: Accurately document client responses and feedback with high attention to detail.

• Database Management: Use Excel or similar tools to maintain, organize, and update call records and survey data.

• Communicate Effectively: Maintain professional, clear, and warm communication at all times—with great tonality and listening skills.

• Maintain Call Logs: Record all client interactions, outcomes, and notes in a structured and organized format.

• Follow-Up as Needed: Ensure follow-up surveys or clarifications are scheduled appropriately.

• Support Process Improvement: Share insights from client conversations with internal teams to help improve the client experience.

Requirements:
· 3+ years of experience in appointment setting, client communications, or survey-based roles

• Strong verbal and written communication skills

• Excellent phone etiquette and a confident, friendly speaking tone

• Exceptional listening and documentation skills

• Comfortable using Excel and managing large volumes of client data

• Highly organised, detail-oriented, and results-driven

• Experience working in US time zones preferred

Why Join Remote Office?
· Long-term role with a stable, growing Australian client

• Flexible work hours within the US time zone

• A supportive, remote-first work environment

• Competitive compensation

• Collaborate with international teams and expand your global experience

Originally posted on Himalayas