Customer Service Representative
富士顿品牌创新 (NYSE:FBIN) 是一个行业领先的家居，安全和数字产品公司，拥有可信赖品牌组合，包括 Moen,House of Rohl,Therma-Tru,Larson,Master Lock,Yale 住宅和 Sentry Safe.我们正在建立一个决心赢得的公司，我们清楚如何：强大的品牌，伟大的人员和纪律执行。你将加入一支团队，把客户放在首位，遵守承诺，并通过复杂性来提供有意义的结果。如果你寻找机会产生影响力，帮助塑造我们的标志性的品牌下一步，我们很想见到你。现在申请。在这里探索福士顿品种的生活。乔布总结：客户服务代表负责为我们的 B2B 客户提供高质量的客户服务，以创造积极的体验。这个角色需要在快速发展的环境中工作的能力，这包括管理入口电话，来自客户的电子邮件以及处理客户订单，同时保持准确性。所有我们的合作伙伴都接受了培训，了解与他们的作用相关的过程和系统，以便他们能够为我们的客户提供优秀的服务。个人和专业的压力带来激动，充满活力的性质。他们将支持个人和团队倡议和目标来增强商业战略。常规时间是周一到星期五早8点至晚5点。这是一个远程职位。RESPONSIBILITIES （10个或少的弹）: ·负责及时和准确地验证销售收入/年10亿美元的订单，确保了解客户独特和不同的需求的服务预期。·管理与客户请求一致的订单修改，同时缓解消极服务影响和美元化罚款风险。·应对包括订单状态，库存可用性，产品信息，订单差异 （索赔/回报）,账户状况，定价和销售计划等客户查询。·管理和评估与客户相关的问题，并通过电话，电子邮件和传真来解决所有交互的问题，同时满足客户体验通信标准；·有效地与跨职业部门合作，包括但不限于定价，销售管理，运输，金融，质量，营销以及行情销售力量。·确保对当前技术的全面了解，以便迅速实现这一目标。
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Fortune Brands Innovations (NYSE: FBIN) is an industry-leading home, security and digital products company with a portfolio of trusted brands, including Moen, House of Rohl, Therma-Tru, Larson, Master Lock, Yale residential, and Sentry Safe.
We are building a company that is determined to win, and we are clear about how: strong brands, great people, and disciplined execution.
You'll join a team that puts customers first, keeps its commitments, and cuts through complexity to deliver meaningful results.
If you're looking for an opportunity to make an impact and help shape what's next for our iconic brands, we'd love to meet you. Apply now.
Explore life at Fortune Brands here.
JOB SUMMARY:
The Customer Service Representative is responsible for providing high quality customer care to create a positive experience for our B2B customers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls, emails from customers as well processing customer orders while maintaining accuracy. All our associates are trained to understand processes and systems as it relates to their role so that they can provide our customers with excellent service. Personable and professional under pressure with a motivated, energetic nature. They will support both individual and team initiatives and objectives to enhance business strategies.
Regular hours are Monday through Friday 8am to 5pm. This is a remote role.
RESPONSIBILITIES (10 or less bullets):
· Responsible for timely and accurate order validation of $1 billion dollars of sales revenue/year ensuring understanding of service expectations to unique and varying customer requirements.
· Manage order modifications in alignment with customer requests while mitigating negative service impact and dollarized fine risk where applicable.
· Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing and sales programs
· Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via phone, email and fax while meeting customer experience communications standards
· Work effectively and collaboratively with cross-functional departments, including but not limited to Pricing, Sales Administration, Transportation, Finance, Quality, Marketing and the field Sales Force
· Ensure a thorough understanding of current technology to promptly respond to customer requests, including but not limited to Delivery Ware, Team-Email, Customer Web-sites, and Electronic Data Interchange (EDI)
· Perform other duties as assigned
- Associate’s or Bachelor's degree is preferred
- Minimum of 1 year of customer service experience in a service industry
- Proficient in Excel, Word, and PowerPoint; prior SAP experience is preferred
- Ability to manage a high volume of work with accuracy
- Possess excellent interpersonal, written and oral communications skills as well as effective problem solving skills
- Demonstrated ability to work independently, cross-functionally and in a team environment
Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $35,000 USD - $45,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.
Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.
Equal Employment Opportunity
Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
Reasonable Accommodations
Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at ada@fbin.com and let us know the nature of your request along with your contact information.
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To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.