German Customer Support Representative - Remote in Greece
你正在寻找一个对德语的热爱和帮助他人发挥重要作用的角色吗？我们为客户代理招聘德国客户服务代理 - 在希腊远程！在这个机会中，你将成为快速发展的团队的一部分，享受灵活的工作时间，并有机会成长在一家专注于提供高质量的客户服务的公司。责任 ·管理接入式聊天，邮件或电话通话 ·识别和评估客户需达到满意度 ·通过开放互动沟通建立信任关系 ·使用方法/工具提供准确，有效和完整的信息 ·记录客户互动，处理客户账户和文件的记录 · 遵循沟通程序，指南和政策要求 · 英语流利 (C1 - C2) · 英文掌握非常好 (B2 C1) · 优秀的 MS 办公室技能 ·强大的电话联系能力和积极倾听 · 卓越的通信和演示技巧 · 客户导向和适应/响应不同类型的人物的能力 · 多任务，优先级和有效管理时间的能力 · 有竞争力的工资 · 月薪奖金 · 餐饮券 · 健康保健福利和其他许多折扣 · 持续培训和访问教育平台 · 移民计划，包括旅行费用和初始住宿。最初发布在喜马拉雅山地
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Looking for a role where your love for the German language and helping others plays a major factor? We are hiring on behalf of our client for the role of German Customer Service Agent - Remote in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.
Responsibilities
- Manage incoming chat, mail or phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build relations of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the methods/tools
- Keep records of customer interaction, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
Requirements
- Fluency in German (C1 - C2)
- Very good command of English (B2 – C1)
- Good MS Office skills
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
Benefits
- Competitive Salary
- Monthly Bonuses
- Meal Vouchers
- Health care benefits and numerous other discounts
- Continuous Training and access to Educational Platforms
- Relocationpackage for candidates relocating from abroad, including travel expenses and initial accommodation
Originally posted on Himalayas