D365 FIELD SERVICE CONSULTANT + SAP INTEGRATION

其他限定地区（需当地身份）

公司ITC WORLDWIDE

薪资未公开

工作地点United States

地域资格限定地区（需当地身份）

时区要求日间重叠约 9 小时，基本正常作息

用工类型Full Time

发布时间今天

数据来源Himalayas

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注意地域限制：该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。

关于本页中文：职位描述由本机离线模型翻译，属机器翻译，供快速判断用；正式沟通与投递请以英文原文为准。官方翻译通道恢复后会自动重译升级。

动态365场服务支持：为动态345场服务系统提供技术支持，解决问题和系统维护。· 客户互动：与美国客户进行沟通以了解其现场服务需求并传达有效的解决方案。· 解决问题的方法：高效地诊断和解决与现场服务运营相关的技术问题。·定制化和增强：使用 JavaScript,CSS 和 HTML 来提高 Dynamics 365场服务的用户界面和功能。· PowerApps 利用：通过 PowerApps 创建自定义的商业应用程序和自动化在 Dynamics 365场 Service 中。· SAP 集成：促进 SAP 与 Dynamics 365现场服务（知识可要求）的客户的无集成和支持。·合作：与内部团队和开发人员密切合作，解决复杂的现场服务问题并确保及时解决方案。·培训和指导：为最终用户提供培训以确保有效利用现场服务系统。·主动方法：预测和解决问题，进行系统改进，帮助其他支持团队在 SLA 内解决问题。资格：· 5-8年的支持和管理 Dynamics 365,现场服务经验：·技术技能：· JavaScript, CSS, HTML: 熟练定制和增强 Dynamics 365 领域服务用户界面和功能。· PowerApps:应用开发和自动化的 PowerApps 实践经验。· SAP 知识：需要了解 SAP 进行集成和支持。· 沟通技能：与美国客户及内部利益相关者有效交流。· 时区体验：在太平洋和中央时间区工作是优势。· 认证：Microsoft Dynamics 365 在场服务认证优先。· 解决问题：· 技术问题诊断和解决能力。· 文件：强大的文档技能，以记录支持活动。· 主动思维：主动处理问题的倡议并为系统改进做出贡献。· 团队参与者：与跨职能团队有效合作的态度。· 在交付经理创建的名单基础上工作轮班/假日/周末灵活性是必须的在场地离岸协调。

查看英文原文

Dynamics 365 Field Service Support: Provide technical support, issue resolution, and system maintenance for Dynamics 365 Field Service systems.

Customer Interaction: Engage with U.S. clients to understand their Field Service requirements and communicate effective solutions.

Problem Solving: Diagnose and resolve technical issues related to Field Service operations efficiently.

Customization and Enhancement: Utilize JavaScript, CSS, and HTML to enhance the user interface and functionality of Dynamics 365 Field Service.

PowerApps Utilization: Create custom business apps and automation within Dynamics 365 Field Service using PowerApps.

SAP Integration: Facilitate seamless integration and support for clients using SAP alongside Dynamics 365 Field Service (knowledge desirable).

Collaboration: Work closely with internal teams and developers to address complex Field Service issues and ensure timely resolutions.

Training and Guidance: Provide end-user training to ensure effective utilization of the Field Service system.

Proactive Approach: Anticipate and address issues, make system improvements, and help other support teams resolve issues within SLA. Qualifications:

5-8 years of experience in supporting and administering Dynamics 365 Field Service.

Technical Skills: Strong expertise in Dynamics 365 Field Service, including customization, configuration, and troubleshooting.

JavaScript, CSS, HTML: Proficiency in customizing and enhancing Dynamics 365 Field Service user interface and functionality.

PowerApps: Hands-on experience with PowerApps for app development and automation.

SAP Knowledge: Desirable understanding of SAP for integration and support.

Communication Skills: Effective communication with U.S. clients and internal stakeholders.

Time Zone Experience: Experience working in the Pacific and Central Time Zones is an advantage.

Certifications: Microsoft Dynamics 365 Field Service certifications are preferred.

Problem-Solving: Ability to diagnose and resolve technical issues in the Field Service domain.

Documentation: Strong documentation skills to maintain records of support activities.

Proactive Mindset: Initiative to proactively address issues and contribute to system improvements.

Team Player: Collaborative attitude to work effectively with cross-functional teams.

Flexibility in working in shifts/holidays/weekends based on roster created by Delivery Manager is a must Onsite Offshore coordination experience is a must Additional Information: