客户成功经理 - 1年产假替代，日德兰丹麦
Customer Success Manager - 1 Year Maternity Cover, Jutland Denmark
这个职位是为期一年的产假替代岗位，预计开始日期为2026年11月1日。对于合适的候选人，开始日期可以协商，并且有可能在最初一年期满后延长该职位。
关于Teton
我们的愿景是成为护理人员不可或缺的AI伙伴，改变患者护理方式，最终推动整个医疗行业的运营和交付方式。
我们的产品是一款由AI驱动的护理人员助手，利用专有的计算机视觉技术，减轻护理专业人员因行政低效和观察任务而带来的负担，使他们能够提供更好的患者护理。
通过房间内的硬件、AI以及桌面和移动应用的结合，Teton优化工作流程、决策和患者结果，为患者和医护人员创造无缝的医疗体验。我们的解决方案提供了前所未有的实时数据洞察，创建了患者状态和护理交付的数字孪生体，使医疗保健提供者获得可操作的智能，以做出最佳决策。
职责：
你将负责从合同签署那一刻起的客户旅程，包括现场规划、实施、入职和扩展。主要职责包括：
- 协调Teton硬件的现场成功安装，与技术项目经理、客户利益相关者如IT部门、地产规划和护理人员合作，创造卓越的客户体验。
- 通过同理心和解决问题的能力与一线客户建立牢固的关系，这可能意味着加入夜班并在朱特兰地区四处奔波。
- 与我们的产品和工程团队合作，成功校准和排查问题。
- 提供优质的客户服务，及时专业地解决各种问题。
- 与我们的业务发展团队合作，开展成功的季度回顾会议，识别并抓住扩展机会。
- 为我们的目标做出贡献，根据客户反馈和需求持续提升我们的产品和服务。
资格要求：
- 在SaaS或其他技术驱动服务中担任客户成功经理的经验。
- 有护理行业背景，例如老年人护理，或社会科学背景，例如人类学或社会学。
- 你积极主动，充满热情，喜欢在一个动态的团队中工作。
- 你喜欢
查看英文原文
This position is a one year maternity cover, with an expected start date of 1 November 2026. For the right candidate, the start date can be negotiated, and there is a possibility of extending the position beyond the initial one-year period.
About Teton
Our vision is to be the indispensable AI companion for care staff, transforming patient care, and ultimately operations and delivery across the entire healthcare industry.
Our product is an AI-powered companion for care staff, leveraging proprietary computer vision technology to alleviate the administrative inefficiencies and observational tasks that overburden care professionals, enabling them to provide better patient care.
Through a combination of in-room hardware, AI and desktop and mobile applications, Teton enhances workflow optimization, decision-making, and patient outcomes, creating a seamless healthcare experience for both patients and providers. Our solution provides unprecedented access to real-time data insights, creating a digital twin of patient states and care delivery that empowers healthcare providers with actionable intelligence for optimal decision-making.
Responsibilities:
You will be responsible for the customer journey from the moment the contract is signed through site planning, implementation, onboarding, and expansion. Key responsibilities include:
- Coordinating the successful installation of Teton’s hardware on-site, working with the technical project manager, customer stakeholders like IT, Estate planning, and care staff to create an excellent customer experience.
- Develop strong relationships with front-line customers through empathy and your ability to solve problems, which may mean joining a night shift and traveling around in Jutland.
- Partner with our product and engineering teams to successfully calibrate and troubleshoot.
- Provide excellent customer service, resolving issues promptly and professionally.
- Partner with our business development teams to run successful QBRs, identifying and capitalising on expansion opportunities.
- Contribute to our goal of continually enhancing our product and service based on customer feedback and needs.
Qualifications:
- Experience as a Customer Success Manager in SaaS or other tech enabled services.
- You have a background in the care sector, for example in elderly care, or a social science background, for example in anthropology or sociology.
- You are proactive, passionate, and like to work in a dynamic team.
- You enjoy visiting customers regularly and are committed to understanding their needs.
- You are adept at onboarding and training new users.
- You’re excited about being part of a team that implements solutions and initiates new customer relationships.
- You’re great at structuring and planning.
- You are curious and have an outgoing profile with excellent interpersonal skills.
- You are based in Jutland and are comfortable travelling to customers. Some customer visits may require overnight stays.
- Must have a valid drivers license.
- Must speak Danish fluently, and be proficient in English.
What is working at Teton like?
We are a growing team of extremely hard working and talented people. The learning curves are steep and expanding one’s skill set is encouraged. It’s a workplace where you get your hands dirty and learn a lot. If you are looking for the vibe of large corporations, Teton might not be the place for you, but if you like to build products and strive to be the best in your field, we believe that Teton is a place where you will thrive.
We’re looking for a teammate
We are looking for people who believe in our long-term vision and value ownership and entrepreneurship rather than just another 9-5 job.
With us you will have an opportunity to truly make an impact on the world with the outcomes of your work. So, if you are looking for a ride not just a job – jump on board 😊