服务许可证经理
Services License Manager
随着在家仓的职业生涯，你可以成为自己，也可以成为更大的东西的一部分。这位服务许可经理将在一个地理市场内工作，包括但不限于：萨克拉门托谷和旧金山湾区。职务目的：确保 THD At Home Services 遵守州和当地监管许可要求，其中包括持有并维护特定贸易许可证，与州和地方官员和贸易组织建立和维持关系，监督现场合规活动 （例如）服务提供商遵守许可，许可，专业标准等),并执行服务提供商工作场所质量和合规审计。主要责任：·负责 THD 服务提供商在其特定类别和地理位置上完成的所有工作的合规；必须以任何方式与建筑承包商业务相关的所有方面完全采取行动并将 THD 绑定起来 ·负责确保服务提供商符合所有州及当地监管承包商要求 （执照，许可，检查）和贸易标准；监督现场活动，如工作场地质量审核和工作场地的监督。· 执行 THD 代表获得和/或维持特定贸易许可证所需的所有职责，例如参加国家监管的考试并完成继续教育要求。· 对与 THD 服务设施相关的客户投诉解决的主要决策者，包括批准最高达1000美元的客户满意度降低权限。· 与州及地方官员和/或贸易团体讨论和/或解决合规问题。· 进行临时数据分析以确定风险和/或违规领域；报告发现情况，提出解决方案和建议流程改进，向服务合规管理人员/直接报告：工作人员通常会向国家服务局长报告。员工不定期报道这一职位，但需要一个工作组的领导：分配和审查工作，培训并参与绩效评估 （但不是招聘，裁员或纪律）. 旅行要求：往往需要超过50%的时间夜间旅行。身体要求：大部分时间都在同一位置坐着或站着，或者可能需要经常俯伏或移动/举起轻物质或设备 （通常低于8磅）.
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With a career at The Home Depot, you can be yourself and also be part of something bigger.
This Services License Manager will work within a geographic market that will include, but not limited to: Sacramento Valley and San Francisco Bay Area.
Position Purpose:
Ensures THD At Home Services compliance with state and local regulatory license requirements which includes holding and maintaining specific trade licenses, building and maintaining relationships with state and local officials and trade organizations, overseeing Field compliance activities (e.g. Service Provider compliance with licensing, permitting, professional standards, etc.), and performing Service Provider jobsite quality and compliance audits.
Key Responsibilities:
- Responsible for the compliance of all jobs performed by THD Service Providers in their specific categories and geography; must fully act and bind THD in all matters in any manner connected with the building contractor business
- Responsible for ensuring Service Providers are complying with all state and local regulatory contractor requirements (licensure, permitting, inspection) and trade standards; oversee Field compliance activities, such as jobsite Quality Audits and jobsite supervision.
- Perform all duties necessary to attain and/or maintain specific trade licenses on behalf of THD, such as take state regulated exams and complete continuing education requirements.
- Primary decision-maker regarding resolution of customer complaints related to THD Services installations, including authority to approve customer satisfaction mark-downs up to $1,000.
- Meet with state and local officials and/or trade groups to discuss and/or resolve compliance issues
- Perform ad hoc data analysis to identify areas of risk and/or non-compliance; report findings and propose solutions and suggested process improvements to Service Compliance
Direct Manager/Direct Reports:
- Typically reports to Director National Services
- No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).
Travel Requirements:
· Typically requires overnight travel more than 50% of the time.
Physical Requirements:
· Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
Working Conditions:
· Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Strong relationships with state and local regulatory agencies and/or trade organizations.
- Bachelors Degree
- Intermediate skill in Microsoft Office Suite.
Minimum Education:
· The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
· No additional education
Minimum Years of Work Experience:
· 6
Preferred Years of Work Experience:
· No additional years of experience
Minimum Leadership Experience:
· None
Preferred Leadership Experience:
· None
Certifications:
· Must hold or be able pass exams to hold specified trade Contractor licenses, such as General Contractor, Master Plumber, HVAC Contractor, Electrical Contractor, etc.
Competencies:
- Ability to pass any state/county/city regulated trade exams within a specified region
- Ability to effectively manage Service Provider performance to ensure full compliance with regulatory law and their Service Provider Agreement
- Effective interpersonal skills as evidenced by the ability to develop relationships and persuade others to resolve problems, change people's minds and directly produce customer satisfaction.
- Ability to perform data analysis and derive meaningful conclusions.
- Ability to develop and implement process improvements and resolve complex issues
For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:
The pay range for this position is between $110,000.00 - $120,000.00Originally posted on Himalayas