内部销售支持代表
INSIDE SALES SUPPORT REP
在The Home Depot工作，你可以做真实的自己，同时成为更大事业的一部分。
职位职责：
Inside Sales Support Representative（ISSR）负责支持外部销售代表的管理客户组合增长。ISSR将与外部销售合作伙伴协作，提供咨询支持并维护良好的客户关系。ISSR通过及时完整的报价和销售订单、问题解决和售后跟进，以及整个项目周期的执行，提供个性化服务和解决方案。该职位需要具备高度的行业专业知识、出色的组织能力，以及有效使用客户关系管理（CRM）系统和电话系统的技能。ISSR通过开发销售支持方案满足客户需求，实现组织目标并提升市场份额，从而促进客户组合的增长。
主要职责：
- 50% 支持外部销售组合增长 - 通过提供优质客户服务、准确详尽的报价、采购和整体项目管理推动重复业务。按时高效完成任务。持续努力支持外部销售合作伙伴通过建立牢固的内外部关系来增长客户。提供订单后跟进，及时解决或纠正问题，并确保所有客户需求得到满足。
- 25% 客户账户管理 - 与供应商和多种跨职能合作伙伴合作，协助处理高量项目需求的报价、定价、可用性和问题解决。从头到尾负责项目，确保管理客户是流程的核心。
- 25% 问题解决 - 在客户旅程中协助内部和外部客户处理问题解决、售后跟进、发票传递和报价请求。
直接上级/下属：
· 该职位向主管汇报
出差要求：
· 通常需要5%至20%的时间进行过夜出差。
身体要求：
· 大部分时间以舒适姿势坐着，有频繁走动的机会。偶尔可能需要移动或搬运轻物。
工作环境：
· 位于舒适的室内区域。任何不愉快的条件都很少见且不会令人反感。
最低资格要求：
查看英文原文
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout of the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share.
Key Responsibilities:
- 50% Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met.
- 25 % Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process
- 25% Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests.
Direct Manager/Direct Reports:
· This position reports to Supervisor
Travel Requirements:
· Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
· Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
· Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Demonstrated project management skills
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
- Previous customer service or retail sales experience; home improvement trades specific
- Knowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external
- In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System
Minimum Education:
· The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
· No additional education
Minimum Years of Work Experience:
· 1
Preferred Years of Work Experience:
· 2
Minimum Leadership Experience:
· None
Preferred Leadership Experience:
· 1
Certifications:
· None
Competencies:
- Action Oriented
- Business Insights
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:
The pay range for this position is between $24.00 - $27.00Originally posted on Himalayas