学习管理员
Learning Administrator
学习管理员（LMS 管理员）
地点：远程
经验：2年以上
用工类型：全职
班次时间：晚上10点至早上7点（夜班）
职位简介
我们正在寻找一位注重细节、以客户为中心的学习管理员，以支持我们的学习管理系统（LMS）和培训运营的日常管理工作。该职位将负责协调学习活动、管理培训课程、支持学习者和相关方、处理报告请求，并确保培训物流的顺畅运行。
理想的候选人应具备实际的 LMS 管理经验，出色的组织能力，并能在快节奏的环境中保持高标准的准确性。
主要职责
LMS 管理
- 创建、更新和停用学习活动和培训计划。
- 维护课程目录和学习内容。
- 管理学习者分配和注册。
- 支持学习活动的生命周期管理。
培训协调与课程管理
- 安排讲师主导的培训项目和课程。
- 协调讲师、教室和场地需求。
- 管理注册、候补名单、取消和名单更新。
- 处理批量注册和学习者替换。
- 确保准确的出勤和完成情况跟踪。
报告与访问管理
- 支持 LMS 访问和角色请求。
- 生成标准和临时报告。
- 协助相关方处理与学习相关的咨询。
- 管理报告请求并维护数据准确性。
学习者与相关方支持
- 通过电子邮件和工单系统（优先使用 ServiceNow）回应学习者和业务用户咨询。
- 解决与 LMS 相关的问题和培训协调请求。
- 为内部相关方提供卓越的客户服务。
培训物流
- 协调培训材料和物资。
- 管理培训相关的文档和证书。
- 支持教室布置和物流。
- 协调培训评估和报告。
- 协助培训活动的餐饮、运输和行政支持。
系统监控
- 监控文档加载器活动和交易日志。
- 调查并解决处理错误。
- 确保数据完整性和符合既定流程。
- 所需资格
- 2年以上 LMS 管理、学习协调或培训运营经验。
- 具备基本知识
查看英文原文
Learning Administrator (LMS Administrator)
Location: Remote
Experience: 2+ Years
Employment Type: Full-Time
Shift timing: 10pm to 7am (Night Shift)
About the Role
We are seeking a detail-oriented and customer-focused Learning Administrator to support the day-to-day administration of our Learning Management System (LMS) and training operations. This role will be responsible for coordinating learning activities, managing training sessions, supporting learners and stakeholders, handling reporting requests, and ensuring seamless training logistics.
The ideal candidate will have hands-on LMS administration experience, exceptional organizational skills, and the ability to thrive in a fast-paced environment while maintaining a high standard of accuracy.
Key Responsibilities
LMS Administration
- Create, update, and deactivate learning activities and training plans.
- Maintain course catalogues and learning content.
- Manage learner assignments and enrolments.
- Support learning activity lifecycle management.
Training Coordination & Session Management
- Schedule instructor-led training programs and sessions.
- Coordinate instructor, classroom, and location requirements.
- Manage registrations, waitlists, cancellations, and roster updates.
- Process batch enrolments and learner substitutions.
- Ensure accurate attendance and completion tracking.
Reporting & Access Management
- Support LMS access and role requests.
- Generate standard and ad hoc reports.
- Assist stakeholders with learning-related inquiries.
- Manage reporting requests and maintain data accuracy.
Learner & Stakeholder Support
- Respond to learner and business user inquiries via email and ticketing systems (ServiceNow preferred).
- Resolve LMS-related issues and training coordination requests.
- Deliver exceptional customer service to internal stakeholders.
Training Logistics
- Coordinate training materials and supplies.
- Manage training-related documentation and certificates.
- Support classroom setup and logistics.
- Coordinate training evaluations and reporting.
- Assist with catering, shipping, and administrative support for training events.
System Monitoring
- Monitor document loader activity and transaction logs.
- Investigate and resolve processing errors.
- Ensure data integrity and compliance with established procedures.
Required Qualifications
- 2+ years of experience in LMS Administration, Learning Coordination, or Training Operations.
- Working knowledge of Learning Management Systems (LMS).
- Experience supporting instructor-led and virtual learning programs.
- Strong administrative and organizational skills.
- Excellent verbal and written communication skills.
- Strong attention to detail with a focus on accuracy.
- Ability to manage multiple priorities and deadlines simultaneously.
- Strong customer service and stakeholder management skills.
- Ability to work independently with minimal supervision.
- High level of professionalism and confidentiality.
Preferred Qualifications
- Bachelor's degree or equivalent experience.
- Experience with LMS platforms such as:
- SumTotal
- Cornerstone OnDemand
- SAP SuccessFactors Learning
- Saba
- Workday Learning
- Oracle Learning Management
- Experience using ServiceNow or similar ticketing systems.
- Experience in regulated or compliance-driven environments.
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Originally posted on Himalayas