Senior Client Success Manager - Programmatic
通过 Zeta 营销平台 (ZMP),我们的愿景是通过统一身份，智能和全道激活成为一个单个平台来简化复杂的营销。由行业最大的专有数据库之一和 AI 驱动。我们在多个垂直领域的企业客户可以通过每个道来个性化与消费者之间的体验，为营销计划提供更好的结果.Zeta 由 David A. Steinberg 和 John Sculley 创立于2007年，总部位于纽约市，有世界各地的办事处。了解更多信息，请访问 www.zetaglobal.com. THE ROLE 高级客户成功经理 - Programmatic 是 Zeta 战略客户/机构合作伙伴关系的前沿。在这个动态环境中，你将确保 Zeta 客户的书籍实现其竞选绩效目标并与客户成功总监合作推动高度针对性的数字广告计划的账户增长。该职位位于加拿大安大略省多伦多以外的地方。责任：· 快速获得对 Zeta 的产品，报告分析，竞争优势，资源和流程的全面知识，并以令人信服的方式向前景和客户阐述它们 · 与客户和内部团队合作发起和管理跨频道，程序性广告活动，帮助客户与客户联系 · 开展每周的客户状态会议，同时讨论竞选报告，优化和见解 · 在业务需求与客户合时，与销售人员合作提供战略上市建议 · 与分析团队协作准备并进行高影响性报告演示 ·确保每个客户互动的客户满意度水平。· 具有在决策过程各级发展和培养关系以及有效工作的能力 · 高水平的分析技能，包括高水平的沟通能力。
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WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
THE ROLE
The Senior Client Success Manager - Programmatic is at the forefront of Zeta’s strategic client/agency partnerships. In this dynamic environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs.
This role is remote out of Toronto, Ontario in Canada.
Responsibilities:
- Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers
- Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
- Lead weekly client status meetings while discussing campaign reporting, optimizations & insights
- Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs
- Prepare and conduct high impact reporting presentations in collaboration with analytics team
- Ensure exemplary customer satisfaction levels with every customer interaction
Desired Skills and Experience:
- 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning
- Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs
- Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process
- Strong analytic skills, including high level of comfort with Excel
- Passion for digital media and thorough knowledge of the programmatic advertising industry
- Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly.
- Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance.
- Intelligent, outgoing individual with interpersonal skills and work ethic
- Comprehensive experience with MS Office, particularly Excel and PowerPoint
- Ability to travel as needed
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity and Stock Purchase Plan
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $90,000 - $120,000 CAD, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
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