Cloud Support Engineer II
你喜欢领先和激励世界级技术支持团队吗？你想在各种地理，环境，文化和技术中工作吗？加入我们最好的技术支持团隊 我们的技术支持组织拥有为全球客户提供复杂技术问题的端到端解决方案。我们致力于卓越服务，为财富500强和政府客户提供服务。作为专家团队，我们分享知识并利用反来改善产品和服务。与最佳阿卡迈合作伙伴，作为云支持工程师 II,领导网络客户的关键全球技术支持。推动流程改进，运营优化和顶级服务指标。作为云支持工程师，你将负责：· 为各种企业和中小企业客户通过 Akamai 的聊天/电子邮件提供可靠的 B2B 客户支持。· 解决问题，内部合作以快速解决技术问题的过程，为客户确保 Akamai 网络的最高性能。·分析 Akamai 网络的问题，创建主动解决方案并调查提高绩效。·适应实时聊天的通信风格，方法地诊断和解决复杂的技术挑战，以及电子邮件支持。·有效平衡优先事项，同时高度重视紧急事务，并保持问题的解决的精确性。·通过了解需求，CDN 指导和培训来推动客户成功。做你喜欢的事情。在这个角色中取得成功，你将：· 拥有3~4年的经验，计算机科学/工程学士学位 . ·至少有2年以上技术 B2B 支持，包括企业聊天道体验。·必须展示强大的互联网知识 (DNS,HTTP/S,TCP),掌握 Linux/Unix 基础知识，VPN,SAML 和身份验证流程。· 拥有卓越的书面沟通技能，能够有效地优先处理工作负载并向具有技术专业知识的利益相关者传达技术问题。·培养以客户为中心的方式，展示出针对客户多种需求而定制的非凡的人际交往技巧。· 在一个充满活力的环境中壮成长，强调协作和适应性 我们在 Akamai,我们每天使数十亿人的生活更好。无论你正在直播现场活动，滚动社交媒体，观看你最喜欢的系列或管理储蓄，我们都是幕后的引擎。我们提供了世界
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Do you love leading and motivating world class technical support team?
Would you like to work across diverse geographies, environments, cultures and technologies?
Join our best-in-class technical support team
Our Technical Support Organization owns the end-to-end resolution of complex technical issues for our global customers. We collaborate for excellence, serving Fortune 500 and Government clients. As an expert team, we share knowledge and use feedback to improve products and services.
Partner with the best
At Akamai, as a Cloud Support Engineer II, lead critical global technical support for online customers. Drive process improvement, operational optimization, and top-tier service metrics.
As a Cloud Support Engineer, you will be responsible for:
- Delivering reliable B2B customer support via Akamai's Chat/Email for diverse Enterprise and SMB clients.
- Problem-solving, collaborate internally for quick technical issue resolution, ensuring peak performance on Akamai's Network for customers.
- Analyzing Akamai Network issues, create proactive solutions, and investigate for improved performance.
- Adapting communication style for real-time chat , Methodically diagnose and resolve intricate technical challenges, and email support.
- Balancing priorities effectively, giving utmost importance to urgent matters while maintaining precision in issue resolution.
- Driving customer success through needs understanding, CDN guidance, and facilitating training.
Do what you love
To be successful in this role you will:
- Have 3-4 years experience, bachelor's in computer science/engineering .
- Have at least 2+ years technical B2B support, including enterprise Chat Channel experience.
- Have to showcase solid internet knowledge (DNS, HTTP/S, TCP), grasp Linux/Unix basics, VPN, SAML and authentication processes.
- Possess exceptional written communication skills with the ability to effectively prioritize workloads and convey technical matters to stakeholders with varying technical expertise.
- Cultivate a customer-centric approach, showcasing remarkable interpersonal skills tailored to the diverse needs of clients.
- Thrive in a dynamic, environment that emphasizes collaboration and adaptability
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Connect with us on social and see what life at Akamai is like!Originally posted on Himalayas