Insurance Sales Support Assistant
这是一个远程职位。我们正在寻找位于罗马尼亚或摩尔多瓦的候选人。这是全日制，美国时间8:30AM-5:00PM EST (3:30PM-12:00AM RO) 国际保险集团正在寻求一个有动机和专注于客户的保险销售支持专家加入我们的团队。这个职位负责积极联系潜在客户，前期客户和现有的客户来确定保险机会，资格领取 leads,收集保险报价信息，并安排机会为我们的经营商。理想的候选人是友好，有组织性，舒适地打出外来电话，同时也享受建立关系。提供卓越的客户服务。关键责任 · 与以前要求报价的潜在客户联系。· 联系前期客户以恢复他们的业务。· 接触现有的客户，只有家或汽车保险和提供捆绑的报价。·解释与我们的机构比较保险选择的益处。·收集准确的保险报价所需的所有信息，包括：·个人信息 · 驾驶员信息 · 车辆信息 · 财产资料 · 当前的保险信息 · · 覆盖优先级 · 在 CRM 系统中输入和维护准确的客户信息。· 安排约会或向经理授权的保险代理转移合格机会。·按照指令跟踪前景和客户。· 记录所有对话和活动详细地。· 每天进行出发电话，领先生成和预约目标。· 提供卓越的客户服务时建立积极关系。要求。· 首选以前的客户服務，销售，远程营销或呼叫中心体验。· 优秀的口头和书面沟通技能。· 方便进行大量出发电调。· 强大的组织和时间管理技能。· 专业地建立关系并克服反对意见的能力。· 基本的计算机技能和与 CRM 软件合作经验。· 多任务处理和准确记录对话的能力。· 保险行业经验是个优势，但不需要 （将提供培训）. ·双语 （英语加上乌克兰语，罗马尼亚语或俄罗斯语）是一个强大优势。优先技能 · 专职电话礼仪 ·积极倾听 · 注意细节 · 积极态度 · S
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This is a remote position.
We are looking for candidates who are located in Romania or MoldovaThis is a full time, US hours 8:30AM - 5:00PM EST (3:30PM - 12:00AM RO)
International Insurance Group is looking for a motivated and customer-focused Insurance Sales Support Specialist to join our team. This position is responsible for proactively contacting prospective clients, previous customers, and existing clients to identify insurance opportunities, qualify leads, gather information for insurance quotes, and schedule opportunities for our licensed agents. The ideal candidate is friendly, organized, comfortable making outbound calls, and enjoys building relationships while providing outstanding customer service.
Key Responsibilities
- Contact prospective clients who have previously requested quotes.
- Reach out to former clients to earn back their business.
- Contact existing customers who have only Home or only Auto insurance and offer bundled insurance quotes.
- Explain the benefits of comparing insurance options with our agency.
- Gather all information necessary to prepare accurate insurance quotes, including:
- Personal information
- Driver information
- Vehicle information
- Property details
- Current insurance information
- Coverage preferences
- Enter and maintain accurate customer information in the CRM system.
- Schedule appointments or transfer qualified opportunities to licensed insurance agents.
- Follow up with prospects and clients as directed.
- Maintain detailed notes of all conversations and activities.
- Meet daily outbound call, lead generation, and appointment-setting goals.
- Build positive relationships while delivering exceptional customer service.
Requirements
- Previous customer service, sales, telemarketing, or call center experience preferred.
- Excellent verbal and written communication skills.
- Comfortable making a high volume of outbound calls.
- Strong organizational and time management skills.
- Ability to build rapport and overcome objections professionally.
- Basic computer skills and experience working with CRM software.
- Ability to multitask and accurately document conversations.
- Insurance industry experience is a plus but not required (training will be provided).
- Bilingual (English plus Ukrainian, Romanian or Russian) is a strong advantage.
Preferred Skills
- Professional phone etiquette
- Active listening
- Attention to detail
- Positive attitude
- Self-motivated and goal-oriented
- Team player
- Ability to learn insurance products quickly
Performance Metrics
Success in this role will be measured by:
- Number of outbound calls completed
- Quotes generated
- Qualified appointments scheduled
- Data accuracy in the CRM
- Follow-up completion rate
- Customer satisfaction
- Conversion of prospects into quoting opportunities
Benefits
1. You canWork from Home.
2. We offer acompetitive pay scale &Meal Tickets.3. You will have careergrowth opportunities with International Insurance Group.4. You will become a professional working in the insurance field,in one of the largest industriesin the United States.5. Paid extensiveTraining & MentorshipProgram.6. Paid Vacation Time, Federal Holidays and paid Bereavement time.
7.You will be a part of awell-established,100employee agency which ranks* in the top 1% of agencies for great customer experience.
8.You will have a voice. We consistently invite our staff to provide feedback about their work experience.
9.You will have the access to represent over 25 top insurance carriers in the industry, throughout 30 states, specializing in personal lines, life, commercial and trucking
Who We Are:
- We are a fast-growing insurance agency, headquartered in Northeast Ohio, specializing in serving English as a Second Language Customers (Albanian, Romanian, Russian, Ukrainian speaking customers) in our 30 licensed states.
- Current Agency size is approximately 100 staff with $45mill in annualized premium.
- Our long-term 30-year goal is to become a 1,000 Soul Company serving 25 different language groups throughout the United States.
- Most of our client interaction is through phone or email. We have an excellent NPS score (91 YTD thru August 2024) and have an excellent group of insurance carrier partners.
- We strive to operate with integrity and trust in all we do. You will be part of a work-family environment, driven by our 3 Core Values ofIntegrity, Impact and Grit.
- We strive to honor God and be respectful of each other, our customers, and other stakeholders. Our purpose is to protect and encourage our clients American dream.
- Check out our home page to find out more about our company:
This position is ideal for someone who enjoys talking with people, building relationships, and helping clients find better insurance solutions while supporting a high-performing sales team.
Originally posted on Himalayas