高级解决方案工程师（3年以上，B2B SaaS）
Senior Solutions Engineer (3+ years, B2B SaaS)
关于Docsumo：
Docsumo是您处理业务操作的文档AI解决方案。我们将复杂的文件如银行对账单、政策文件和财务报表转化为有价值、可操作的数据。我们领先的技术帮助企业在更短时间内做出更明智的决策。我们得到了Sequoia、Barclays、Fifth Wall、Common Ocean和Techstars等知名投资机构的支持。
在Docsumo，我们的使命是革新企业处理数据的方式。我们赋能公司：
- 提高效率6到10倍。
- 从非结构化信息中快速准确地做出决策。
- 通过创新技术轻松扩展运营
主要职责：
- 通过各种方式（现场/虚拟演示、白板等）提供技术专长，进行方案设计、方案演示和概念验证。
- 能够满足客户的需求。
- 在需要时能为客户提供支持服务。
- 进行客户演示并协助客户上手。
- 能根据客户需求设计解决方案，具备灵活性，并且懂得如何处理多个解决方案。
- 与产品管理和工程团队跨职能合作，确保内部障碍被及时发现。
- 报告可能需要改进的流程。
- 确保我们的CRM中包含准确的账户详情和联系信息。
- 与客户成功和销售团队合作，确保所有演示和上手设置都得到妥善处理。
- 具备研发思维，能够提出创新的解决方案和工作流程。
- 工作时间是印度标准时间下午3:30至凌晨12:30
要求：
- 至少有3年经验，最好在SaaS或IT领域。
- 必须拥有工程背景的全日制学位。
- 必须有Python等编程语言的良好经验。
- 对REST API和API调用有良好的理解。
- 有使用POSTMAN、Zapier等集成工具和其他中间件的良好经验。
加分项：
- 团队成员，能够承担从修复办公室网络到向公司CXO做销售提案等各种责任。我们相信“责任到我为止”的理念。
- 有持续记录文档、总结和沟通结果的经验。
- 必须自我驱动、灵活、协作，并有学习的渴望。
- 承诺采用最佳实践并保持持续改进的心态。
我们的文化标准：
查看英文原文
About Docsumo:
Docsumo is your go-to Document AI solution for streamlining business operations. We turn complex documents like bank statements, policies, and financial statements into valuable, actionable data. Our cutting-edge technology helps businesses make smarter decisions faster. We are backed by marquee investors such as Sequoia, Barclays, Fifth Wall, Common Ocean, and Techstars.
At Docsumo, we're on a mission to revolutionize how businesses handle data. We empower companies to:
- Boost efficiency by 6-10 times.
- Make quick, accurate decisions from unstructured information.
- Scale operations effortlessly through innovative technology
Key Responsibilities:
- Provide technical expertise through solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc.
- Should be able to cater to the customer's requirement.
- Should be able to provide support assistance to the customer at times when required.
- Delivering customer demos and helping with customer onboarding.
- Should be able to design solutions based on the customer’s requirement and flexibility and must know how to work on multiple solutions.
- Work cross-functionally with the Product Management and Engineering teams to ensure internal speed bumps are encountered.
- Reporting processes that may need improvement.
- Ensuring that our CRM contains accurate account details and contact information.
- Work with the CS and Sales team to ensure all the demos and onboarding setups are handled.
- RnD mindset to come up with innovative solutions and workflows.
- Work Timings will be 3:30PM IST to 12:30AM IST
Need to have:
- Has minimum 3 years of experience, preferably in SaaS or IT.
- Must have a full time degree in Engineering Background.
- Must have good experience in programming languages like python.
- Good understanding of REST API and making api calls.
- Good experience with POSTMAN, integration tools like zapier, and other middleware.
Nice to have:
- Team player who can take responsibility for anything from fixing the office internet to making a sales pitch to the CXO of a company. We believe in the ideology that - Buck stops with me
- Consistent track record of documenting, synthesizing, and communicating results.
- Must be self-motivated, flexible, collaborative, with an eagerness to learn.
- Commitment to embracing best practices and a continual improvement mindset.
Our Cultural Standards:
Take ownership of your time and work
- You should feel proud of what you have accomplished at Docsumo
- No excuses & get things done
Have a growth mindset
- Welcome ambiguous situations, think through, and decide.
- Yes, you can climb all 14 peaks over 8k meters in 7 months, but first you have to imagine it and then do everything to move the needle - Nims Purja
Pay attention to details
- Nothing reflects carelessness more than poorly written notes/emails, basic code errors, poor word choices, and unclear task updates.
Be highly collaborative while deciding independently
- We want to be like a high performing football team where everyone knows where the goal is but players make their own decisions on the field.
- Take inputs from your team frequently to get perspective and then act fast.
Be purposeful in your actions
- Improve people's lives through your work & be proud of your time at Docsumo
- Challenging work, great boss, great team & good pay - let us know if anything changes
Be respectful
- Respect people & do right by them (customers, team, vendors, partners, society)
- Speak up, give constructive feedback & be part of each others journey
How to Apply:
Apply on our career page (); and/or
Send us an application at
Originally posted on Himalayas