外派销售与客户服务
Outbound Sales & Customer Service
我们的客户是制造和商业供应行业领先的提供商，以提供高质量的水过滤产品和创新解决方案而闻名。他们专注于在其庞大的业务网络中保持运营卓越、数据完整性以及高标准的服务。
他们现在正在招聘一名外呼销售与客户服务人员，以提供卓越的客户体验，同时推动销售增长和客户留存。该职位是处理客户咨询、开展主动外呼销售电话以及准确处理订单的主要联系人。
岗位职责
销售与客户体验
- 通过积极的销售和交叉销售活动实现个人和团队的销售目标
- 提供关于水过滤产品系列的专业建议，并引导客户选择合适的解决方案
- 在电话、电子邮件和在线渠道上提供卓越的客户服务
- 建立牢固的客户关系，以保持高水平的客户满意度和留存率
订单处理与行政管理
- 准确处理电子邮件和电话订单、订阅、退货、信用和报价请求
- 检查交货时间表并确保订单按正确的交货日期处理
- 监控订单进度，管理缺货订单，并主动向客户传达更新信息
- 准备并维护准确的销售和服务报告
咨询与案件管理
- 及时专业地回应客户的咨询、问题和投诉，确保一次解决
- 跟进客户的咨询、未完成的订单和服务案例，确保全部完成
- 专业处理客户的投诉和升级，通过识别根本原因并实施解决方案
- 为售后服务平台请求提供建议，并通过系统工作流程准确升级案件
CRM操作与团队协作
- 在CRM平台上维护准确、完整和最新的客户记录
- 及时记录所有互动、咨询、销售活动和机会
- 跟踪客户跟进活动，包括回拨、任务和服务案例
- 与内部运营、物流和财务团队协作，解决客户问题
要求
- 在客户服务和主动外呼销售方面有实际经验
- 强大的沟通和人际交往能力，
查看英文原文
Our client is a leading provider in the manufacturing and commercial supply industry, known for delivering high-quality water filtration products and innovative solutions. They focus on maintaining operational excellence, robust data integrity, and high standards of service across their expansive business network.
They are now seeking to hire an Outbound Sales and Customer Service to deliver exceptional customer experiences while driving sales growth and customer retention. This role serves as the primary contact point for managing customer enquiries, conducting proactive outbound sales calls, and accurately processing orders.
Job Responsibilities
Sales and Customer Experience
- Achieve individual and team sales targets through proactive selling and cross-selling activities
- Provide expert advice on the water filtration product range and guide customers toward appropriate solutions
- Deliver exceptional customer service across phone, email, and online channels
- Build strong customer relationships to maintain high levels of customer satisfaction and retention
Order Processing and Administration
- Process email and phone orders, subscriptions, returns, credits, and quote requests with complete accuracy
- Check delivery schedules and ensure orders are processed for correct delivery dates
- Monitor order progress, manage backorders, and proactively communicate updates to customers
- Prepare and maintain accurate sales and customer service reports
Enquiry and Case Management
- Respond promptly and professionally to customer enquiries, concerns, and complaints to ensure first pass resolution
- Follow up on customer enquiries, outstanding orders, and service cases to ensure full completion
- Handle customer complaints and escalations professionally by identifying root causes and implementing solutions
- Provide advice on after-sales service requests and escalate cases accurately through system workflows
CRM Operations and Team Collaboration
- Maintain accurate, complete, and up-to-date customer records in the CRM platform
- Record all interactions, enquiries, sales activities, and opportunities in a timely manner
- Track customer follow-up activities including call-backs, tasks, and service cases
- Collaborate with internal operations, logistics, and finance teams to resolve customer issues
Requirements
- Proven experience in customer service and proactive outbound sales
- Strong communication and interpersonal skills with high proficiency in written and spoken English
- Excellent problem-solving, negotiation, and conflict resolution capabilities
- High attention to detail and accuracy in data entry and order processing
- Demonstrated ability to multitask, manage competing priorities, and thrive in a fast-paced environment
- Proficiency in Microsoft Office applications and CRM software
Nice-to-Have Skills
- Direct experience using Zoho CRM and Zoho Books
- Prior background in the water filtration, manufacturing, or commercial supply sectors
- Experience managing backorders and coordinating with supply chain or logistics teams
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- 13-month pay
- With Government mandated benefits
Originally posted on Himalayas