专业服务顾问
Professional Services Consultant
描述作为专业服务顾问，你将通过数字质量转型引导生命科学客户。你将拥有高质量的实施方案，向客户提供优秀实践教训，并确保每个项目都能获得可衡量的价值。如果你了解生命科学监管和质量流程，有技术思维，享受演示和培训，并且以英语自信沟通，你会在这里壮成长。关键责任 ·领导客户的实现项目，保持范围，时间表格和质量目标。·与客户合作，以配置和优化基于业务和合规要求的点合规解决方案。·分享最佳实践并提供整个项目生命周期中战略指导。·运行培训会议，研讨会和持续辅导，在客户方面建立持久质量管理能力。·构建和维护详细的工作计划，时间表，估计和资源分配。·追踪进展，提前地应对风险，并推动主动缓解。·使用人工智能驱动工具来加速客户交付结果 项目计划，配置文件和培训材料 不损害准确性，质量或合规性。· 作为可信的顾问，建立长期客户关系，持续执行。要求资格 · 在生命科学部门专业服务，客户成功或项目管理方面7年以上工作。· 对制药，生物技术和/或医疗设备 （例如 ISO 13485,FDA 21 CFR 部分11）的监管要求和质量流程有强烈的了解。·经验在 eQMS 实现中，最好是在销售力量基础上的平台上进行。· 证明管理复杂项目的能力和领导跨职能团队。· 学历学士学位科学，工程，商务管理或相关领域。·英语书面和口头沟通优秀 （德语或法语加上）. · 强大的解决问题，组织能力和利益相关者管理技能。A+如果你满足这些要求；• 经验 Dot Compliance 或类似基于云的 QMS 平台。·熟悉 Salesforce CRM 或 Force.com 平台。· PMP,PRINCE2或同等项目管理认证。最初发布在喜马拉雅山脉。
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Description
As a Professional Services Consultant, you will guide life sciences customers through their digital quality transformation. You will own eQMS implementations end to end, coach customers on quality best practices, and make sure every project delivers measurable value.
You will thrive here if you know your way around life sciences regulatory and quality processes, are technically minded, enjoy presenting and training, and communicate with confidence in English.
Key Responsibilities
- Lead customer implementation projects end to end, keeping scope, timelines, and quality objectives on track.
- Partner with customers to configure and optimize Dot Compliance solutions around their business and compliance requirements.
- Share best practices and provide strategic guidance across the full project lifecycle.
- Run training sessions, workshops, and ongoing coaching build lasting quality management capability on the customer side.
- Build and maintain detailed work plans, schedules, estimates, and resource allocations.
- Track progress, surface risks early, and drive proactive mitigation.
- Use AI-powered tools to accelerate customer deliverables — project plans, configuration documentation, and training materials — without compromising accuracy, quality, or compliance.
- Act as a trusted advisor and build long-term customer relationships that outlast the implementation.
Requirements
Qualifications
- 7+ years in professional services, Customer Success, or project management within the life sciences sector.
- Strong grasp of regulatory requirements and quality processes across pharma, biotech, and/or medical devices (e.g., ISO 13485, FDA 21 CFR Part 11).
- Experience with eQMS implementation, preferably on Salesforce-based platforms.
- Demonstrated ability to manage complex projects and lead cross-functional teams.
- Bachelor’s degree in science, Engineering, Business Administration, or a related field.
- Excellent written and verbal communication in English (German or French a plus).
- Strong problem-solving, organizational, and stakeholder management skills.
A+ if you meet these requirements
Bonus Points
- Experience with Dot Compliance or similar cloud-based QMS platforms.
- Familiarity with Salesforce CRM or Force.com platform.
- PMP, PRINCE2, or equivalent project management certification.
Originally posted on Himalayas