ServiceNow QA顾问（CSM/ITSM）
ServiceNow QA Consultant (CSM/ITSM)
开发工程未标注地域
公司Joyful Craftsmen AG
薪资未公开
工作地点Worldwide
地域资格未标注地域
时区要求日间重叠约 9 小时，基本正常作息
用工类型Contractor
发布时间2 天前
数据来源Himalayas
Overview: 我们正在寻找一位ServiceNow CSM开发人员/顾问，负责在ServiceNow平台上设计、实施和增强客户服务中心管理解决方案。在此职位中，您将与跨职能团队合作，交付可扩展的高质量解决方案，为平台改进做出贡献，并帮助建立开发、测试和解决方案交付的最佳实践。
Responsibilities:
- 配置、定制和增强ServiceNow客户服务中心管理（CSM）和IT服务管理（ITSM）解决方案。
- 与产品负责人、解决方案架构师、开发人员和业务利益相关者协作，理解需求并将其转化为技术和测试解决方案。
- 设计、创建和维护自动化测试框架（ATF）测试，以支持平台质量和发布准备。
- 结构化、维护并持续改进可重用的测试库和自动化测试资产。
- 为新功能、增强功能和平台发布定义测试策略、测试场景和测试用例。
- 审查需求并确保解决方案符合功能、质量和可用性标准。
- 支持缺陷管理、根本原因分析、回归测试和发布验证活动。
- 审查和优化现有的ATF实现并提出改进建议。
- 在团队中推广质量工程和测试自动化最佳实践。
- 参与敏捷仪式，包括冲刺计划、待办事项细化、每日站会和回顾会议。
- 与开发人员紧密合作，将质量保证贯穿整个开发生命周期。
- 为开发、测试和交付流程的持续改进做出贡献。
- Requirements
- Qualifications:
- 具备在ServiceNow平台上开发、配置和定制解决方案的经验。
- 熟悉ServiceNow客户服务中心管理（CSM）和IT服务管理（ITSM）。
- 具有ServiceNow自动化测试框架（ATF）的丰富实践经验。
- 具备设计和维护结构化测试库及可重用测试资产的经验。
- 对软件测试方法、质量保证原则和测试自动化最佳实践有扎实的理解。
- 具备手动和自动化测试的经验。
- 理解ServiceNow平台管理、配置和可扩展解决方案设计。
- 熟悉敏捷方法论，如Scrum或Kanban。
- 强大的分析能力，沟通能力，以及解决问题的能力。
查看英文原文
Overview: We are looking for a ServiceNow CSM Developer / Consultant to design, implement, and enhance Customer Service Management solutions on the ServiceNow platform. In this role, you will collaborate with cross-functional teams to deliver scalable, high-quality solutions, contribute to platform improvements, and help establish best practices across development, testing, and solution delivery.
Responsibilities:
- Configure, customize, and enhance ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) solutions.
- Collaborate with Product Owners, Solution Architects, developers, and business stakeholders to understand requirements and translate them into technical and testing solutions.
- Design, create, and maintain Automated Test Framework (ATF) tests to support platform quality and release readiness.
- Structure, maintain, and continuously improve reusable test libraries and automated test assets.
- Define test strategies, test scenarios, and test cases for new features, enhancements, and platform releases.
- Review requirements and ensure solutions meet functional, quality, and usability standards.
- Support defect management, root cause analysis, regression testing, and release validation activities.
- Review and optimize existing ATF implementations and recommend improvements.
- Promote quality engineering and test automation best practices across the team.
- Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
- Work closely with developers to integrate quality assurance throughout the development lifecycle.
- Contribute to the continuous improvement of development, testing, and delivery processes.
Requirements
Qualifications:
- Experience developing, configuring, and customizing solutions on the ServiceNow platform.
- Strong experience with ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM).
- Strong hands-on experience with ServiceNow Automated Test Framework (ATF).
- Experience designing and maintaining structured test libraries and reusable test assets.
- Solid understanding of software testing methodologies, quality assurance principles, and test automation best practices.
- Experience with both manual and automated testing.
- Understanding of ServiceNow platform administration, configuration, and scalable solution design.
- Familiarity with Agile methodologies such as Scrum or Kanban.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Ability to work independently and collaborate effectively within cross-functional teams.
- Fluent English, both written and spoken.
Originally posted on Himalayas
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