Provider CRM Lead
成为我们关心社区的一部分提供商 CRM 领导 （领先产品经理）是负责定义和推进策略，路线图以及采用提供商 CRm 功能，使得提供商体验更连接，数据驱动。你将在业务，运营，数字，分析和技术团队中合作，以改善供应商参与度，加强关系管理，简化工作流程并为现场和操作团队提供可行的见解。理想的候选人将产品管理，客户关系管理和改变领导经验结合起来，能够把业务优先事项转化为可扩展能力，从而提高供应商满意度，运营效率和业务结果。你将向 AVP 报告，产品管理战略与愿景 ·通过 CRM 创新来定义并传达 CRM 功能和客户参与平台的长期视野，策略和路线图 · 与业务目标，客户需求和增长策略相一致的 CRM 投资 ·确定改善客户收购，保留，忠诚性和终身价值的机会 ·监测行业趋势，新兴技术和竞争性 CRM 能力产品领导力 ·从发现到交付并持续优化的端到端产品生命周期管理 ·利用数据，客户见解，业务成果和利益相关者反优先事项 ·开发商业案例和产品投资成功指标 ·辅导和其他产品经理和跨职能团队成员 CRM 平台管理 ·自有 CRM 平台功能包括客户个人资料，细分类，领先管理，运动管理，工作流动化，报告和集成 ·与工程团队合作，定义可扩展的架构和平台增强 ·推动平台现代化和采用人工智能驱动的人造化和自动化能力 ·确保数据质量，治理，隐私和合规标准得到维护 使用你的技能产生影响所需资格 ·学士学位 · 8年以上经验领导 CRM 实施 · 2年以上项目领导经验 ·能够将业务优先事项转换为产品要求，用户故事，路线图和交付计划 ·经验跨企业，运营，技术，分析和数字团队进行伙伴关系实现
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The Provider CRM Lead (Lead Product Manager) is responsible for defining and advancing the strategy, roadmap, and adoption of Provider CRM capabilities that enable a more connected, data-driven provider experience. You will partner across business, operations, digital, analytics, and technology teams to improve provider engagement, strengthen relationship management, streamline workflows, and deliver actionable insights for field and operational teams. The ideal candidate combines product management, customer relationship management, and change leadership experience with the ability to translate business priorities into scalable capabilities that improve provider satisfaction, operational efficiency, and business outcomes. You will report to the AVP, Product Management.Product Strategy & Vision
- Define and communicate the long-term vision, strategy, and roadmap for CRM capabilities and customer engagement platforms
- Align CRM investments with business objectives, customer needs, and growth strategies
- Identify opportunities to improve customer acquisition, retention, loyalty, and lifetime value through CRM innovation
- Monitor industry trends, emerging technologies, and competitive CRM capabilities
Product Leadership
- Lead end-to-end product lifecycle management from discovery through delivery and ongoing optimization
- Prioritize initiatives using data, customer insights, business outcomes, and stakeholder feedback
- Develop business cases and success metrics for product investments
- Mentor and guide other product managers and cross-functional team members
CRM Platform Management
- Own CRM platform capabilities including customer profiles, segmentation, lead management, campaign management, workflow automation, reporting, and integrations
- Partner with engineering teams to define scalable architecture and platform enhancements
- Drive platform modernization and adoption of AI-driven personalization and automation capabilities
- Ensure data quality, governance, privacy, and compliance standards are maintained
Use your skills to make an impact
Required Qualifications
- Bachelor’s degree
- 8+ years experience leading CRM implementation
- 2+ years of project leadership experience
- Ability to translate business priorities into product requirements, user stories, roadmaps, and delivery plans
- Experience partnering across business, operations, technology, analytics, and digital teams to implement enterprise solutions
- Strong analytical skills with the ability to leverage data, performance metrics, and stakeholder feedback to drive continuous improvement
- Excellent communication, stakeholder management, and change management skills
Additional Information
This role is not eligible for work visa sponsorship.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$126,300 - $173,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 10-22-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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