System & Escalation Engineer
公司概述 GURU,Catalyst2和 UKDedicated 是管理的托管专家，为推动繁荣的网络业务提供了卓越的专门服务和云服务。我们通过我们的强大的客户中心英国品牌与机构，中小企业和行业领先组织合作。我们是 team.blue 的一部分，由60多个成功的 PaaS 和 SaaS 品牌组成的生态系统，在22个欧洲国家共同努力，以提供其350万中小企商客户最好的技术知识和服务来获得他们在线上的成功。你是否准备分享对科技的热情并加入我们的英国团队？我们所做的工作。·提供5星级评级的托管服务 ·让我们的产品保持可访问性和行业领先地位 ·为客户提供多种产品来实现增长 · 专注于客户，提供多道特殊支持工作描述 我们正在寻找一个系统和升级工程师加入我们英国技术团队，包括 Catalyst2,GURU 云和 UKDedicated - 一个人带来对科技和托管经验的热情。这是一个快速发展且多样化的技术实践角色涉及不断升级的内部和客户支持问题，提供新服务，管理系统并指导其他支持团队成员。地点：培训：你将获得完整的培训和支持。主要责任 · 为客户提供加剧了深入的第三线支持。主要通过电子邮件/门票，电话，在较小程度上。· 支持我们的内部1号和第二线支持团队技术升级。·部署新的客户服务。·系统管理，持续管理和升级以及与供应商联系。所需技能和经验 · 拥有至少2年的强大的托管经验，特别是使用 cPanel 和 WHM,并通过命令行 (CLI) 来管理和解决底层 Linux 服务器的实际经验，而不仅仅是通过 cPanel/WHM 界面.Plesk 是一个优势。·对 WordPress 和其他 CMS/Ecommerce 网页应用程序的卓越技术知识。·了解关键互联网协议和技术。·能够展示和应用以进程驱动和安全为主导的思维方式。·强大的故障排除技能。以下将是有利的 ·Saltstack,Ansible 或其他配置管理
查看英文原文
Company overview
GURU, Catalyst2 and UKDedicated are managed hosting specialists, delivering exceptional dedicated and cloud services to drive booming online businesses. We work with agencies, SMBs and industry-leading organisations through our strong customer-focused UK brands.
We’re part of team.blue, an ecosystem of 60+ successful PaaS and SaaS brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.
Are you ready to share your passion for tech and join our UK team?
What we do
We make succeeding online as easy as it can be for our customers. We:
- Provide 5-star rated hosting services
- Keep our products accessible and industry-leading
- Offer a diverse range of products to allow customers to grow
- Are customer-obsessed, offering multi-channel exceptional support
Job description
We're seeking a Systems and Escalations Engineer to join our UK technical team under group brands that include Catalyst2, GURU Cloud and UKDedicated - someone who brings passion for tech and experience in hosting.
This is a fast-paced and varied technical hands-on role involving escalated internal and customer support matters, provisioning new services, managing systems and mentoring other support team members.
Location: completely remote (UK-based only) or working hybrid from our Worcester, Reading or Hemel Hempstead offices.
Training: you will be given complete training and support.
Key responsibilities
- Providing escalated in-depth 3rd line support to our customers. Primarily by email/ticketing, phone to a lesser extent.
- Supporting our internal 1st & 2nd line support teams with technical escalations.
- Deploying new customer services.
- System administration, ongoing management and upgrades and liasing with vendors.
Required skills & experience
- Minimum 2 years of strong hosting experience, especially with cPanel and WHM, with hands-on experience administering and troubleshooting the underlying Linux servers via the command line (CLI), not just through the cPanel/WHM interface. Plesk is a plus.
- Excellent technical knowledge of WordPress and other CMS/Ecommerce web apps.
- Understanding of key internet protocols and technologies.
- Able to demonstrate and apply a process-driven and security-focused mindset.
- Strong troubleshooting skills.
The following would be advantageous
- Saltstack, Ansible or other configuration management/orchestration tools.
- Experience of: Windows Server, IIS, MySQL, Magento, VLANs/networking and Firewalls.
- Understanding around programming languages such as PHP, Python and shell scripting.
- Technical qualifications and/or degree-level education.
Key Competencies
- Excellent spoken and written English communications.
- Customer service driven with a desire to help others, backed by commercial awareness.
- An inquisitive and positive mindset with strong motivation and ability to problem solve under pressure.
- Ownership of delivering solutions and resolving multiple issues at pace.
- Adaptable, flexible and quick thinker with attention to detail.
- Strong organisational skills, able to manage workloads and schedules.
Working hours
Our operations are 24x7 and this role is shift-based, working alternating weekly shifts of 7.30am-4:00pm and 2.00pm-10.30pm Monday through Friday. Participation in a paid on-call rota is required.
Why choose our organisation?
We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:
- A diverse and inclusive culture
- A relaxed, collaborative atmosphere
- Motivational, coach-style leadership
- Employee perks, including an enhanced holiday scheme and a birthday bonus.
Sustainability
At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.
Right to work
At any stage please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support relocation packages or sponsorship visa.
Originally posted on Himalayas