Cloud System Administrator
业务单位：在 ClearDATA,我们提供安全，合规的云和专门为医疗保健行业设计的管理服务。我们正在寻找一名高级云系统工程师加入我们的专业服务团队并领导 AWS,Azure 和 GCP 环境中的技术实施。工作总结：我们需要一个实践技术工程师来覆盖整个云运营工作范围。每天，这意味着监测系统健康，排序和解决门票，以及当某些事情需要注意时成为客户的可靠前线资源同时也能够挖掘升级事件，执行基础设施变化，并调整我们的监控，使整个团队看到更少的虚假报警。你将保持主机系统健康，确保客户环境保持安全，合规，运行顺利..工作模式：远程转班时间：周一至星期五 24 小时轮班窗口 （任何9小时轮班）地点：孟买 - 远程关键责任：·监控 & 排序：持续监控 ClearDATA 安全云的系统健康，网络和性能工具，通过类型和紧急性验证警报并分类接入门票，以便问题在正确的情况下达到正确的人手。· 前线客户支持：作为客户在 ClearData 安全云上托管系统的第一个接触点，解决常见请求访问问题，账号更改，低风险修复使用既定运行簿和程序。·事件响应与根源分析：调查和解决超越标准运行册的事件，挖掘日志和绩效指标来诊断复杂的问题并快速恢复服务。· 变更执行：作者，测试和执行批准的基础设施改变请求，验证每个变化，以便客户环境更新不会引入新问题或停机时间。·观察性与自动化：调整监控和警报以改善信号到噪声，并使用 Terraform 或本土云模板等工具实现和维护基础设施作为代码 (IaC) 解决方案来保持环境可重复和易于管理。·遵守规范：确保所有云部署都严格遵循医疗保健合规框架和我们的内部安全标准。·文档和知识共享：保持清晰的票据和技术文件，为跑本和 SOP 提供贡献和更新，并参与轮班交付。
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Business Unit:
At ClearDATA, we provide secure, compliant cloud and managed services designed specifically for the healthcare industry. We are looking for a Senior Cloud Systems Engineer to join our Professional Services team and lead technical implementations across AWS, Azure, and GCP environments.
Job Summary:
We need a hands-on technical engineer who can cover the full range of our Cloud Operations work. Day to day, that means monitoring system health, triaging and resolving tickets, and being the reliable frontline resource for customers when something needs attention — while also being capable of digging into escalated incidents, executing infrastructure changes, and tuning our monitoring so the whole team sees fewer false alarms. You will keep hosted systems healthy and make sure client environments stay secure, compliant, and running smoothly..
Work Mode: Remote
Shift Timings:Monday to Friday – 24 hours shift window ( Any 9 Hours shift)
Location: Mumbai - Remote
Key Responsibilities:
- Monitoring & Triage: Continuously monitor system health, network, and performance tooling across the ClearDATA Secure Cloud, validating alerts and sorting incoming tickets by type and urgency so issues reach the right hands with the right context.
- Frontline Customer Support: Serve as the first point of contact for customers hosting systems on the ClearDATA Secure Cloud, resolving common requests — access issues, account changes, low-risk fixes — using established runbooks and procedures.
- Incident Response & Root Cause Analysis: Investigate and resolve incidents that go beyond standard runbooks, digging into logs and performance metrics to diagnose complex issues and restore service quickly.
- Change Execution: Author, test, and carry out approved infrastructure change requests, verifying each change so updates to client environments don’t introduce new problems or downtime.
- Observability & Automation: Tune monitoring and alerting to improve signal-to-noise, and implement and maintain Infrastructure as Code (IaC) solutions using tools like Terraform or native cloud templates to keep environments repeatable and easy to manage.
- Compliance Adherence: Ensure all cloud deployments strictly follow healthcare compliance frameworks and our internal security standards.
- Documentation and Knowledge Sharing: Maintain clear ticket records and technical documentation, contribute to and update runbooks and SOPs, and participate in shift handoffs so nothing falls through the cracks.undefined
What We Are Looking For:
- Experience: 5+ years of hands-on cloud engineering or systems administration experience, with comfort working from runbooks and SOPs as well as troubleshooting independently when an issue falls outside them. It is important we stress this experience requirement because these are our frontline folks supporting our healthcare managed services.
- Cloud Expertise: Solid, practical knowledge of at least one major public cloud (AWS, Azure, or GCP) with a willingness to learn and troubleshoot across all three, as used within the ClearDATA Secure Cloud platform.
- Technical Foundation: Strong background in core IT operations, including networking, identity and access management, and operating system administration for both Linux and Windows.
- Scripting and Automation: Working proficiency in scripting (such as Python, Bash, or PowerShell) and an interest in building infrastructure automation.
- Customer Communication: Proven ability to communicate clearly and patiently with customers, providing timely updates and a positive frontline support experience during technical issues.
- Certifications: Professional level certifications in AWS, Azure, or GCP are strongly preferred. ( Basic level certification)
Soft Skills/ Behavioural Skills:
1. Excellent Communication Skills (Written & Verbal)
2. Working Independently.
3. Critical Thinking
Benefits:
- Annual Public Holidays as applicable
- 30 days total leave per calendar year
- Mediclaim policy
- Lifestyle Rewards Program
- Group Term Life Insurance
- Gratuity
- ...and more!
Originally posted on Himalayas