EDI & Reporting Coordinator
由于公司的发展，我们客户是快速增长的咖啡烤和制造业务，为美国主要零售商和企业提供私标咖啡。包括大型便利店，餐厅和零售链。由于显著增长，他们正在寻找一个经验丰富的 EDI 和报告协调员来负责他们的 EDI 流程，购买订单和客户报告。这是一个非常有组织的人，技术自信的人，并喜欢解决运营问题的人。角色 你将负责通过公司的 EDI 系统确保购买订单流动正确，解决问题并与内部团队和公司的 EDE 提供商密切合作。你还将支持客户咖啡报告的编制和维护，使用 Excel 和潜在的人工智能工具来改善和简化报告过程。关键责任 ●管理和监控通过 EDI 收到的购买订單 ●处理 EDI 和购买订票问题的故障 ●调查不正确的定价，失败交易和其他处理问题 ●直接与 SPS 商业合作以解决 EDI 的问题 ●协助新零售客户建立 EDI 连接 ●确保客户和内部系统之间的顺利流动订单 ● 保持 EDI 活动和购买订单的准确记录 ● 准备和更新客户咖啡报告 ● 与大型数据集和电子表格合作以保证报道精度 ● 确定改善和自动化报告过程的机会 ● 与内部运营，金融和客户支持团队密切合作 ●通过电子邮件，电话和微软团队有效沟通 ● 负责问题并遵循其解决要求 ● 在 EDI 系统工作之前的经验 ● 经历处理和故障解决购买订單 ●经验 SPS 商业或类似的 EDI 提供商 ●强大的 Excel 技能 ●与详细报告和大型数据集工作的经验 ●对细节和准确性高度关注 ●优秀的问题解决和故障解决技巧 ●能够独立工作并掌握任务的能力 ● 强有力的书面和口语英语 ● 与内部团队和外部服务提供者进行舒适沟通 ●具有智慧的经验是非常可望的 ●熟悉 ChatGPT 或 Claude 等 AI 工具将是一个优势 我们正在寻找一个专注于细节的人，Proact
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About the Company
Our client is a rapidly growing coffee roasting and manufacturing business supplying private-label coffee to major US retailers and businesses, including large convenience, restaurant and retail chains.
Due to significant growth, they are looking for an experienced EDI & Reporting Coordinator to take ownership of their EDI processes, purchase orders and customer reporting.
This is an excellent opportunity for someone who is highly organised, technically confident and enjoys troubleshooting operational issues.
The Role
You will be responsible for ensuring purchase orders flow correctly through the company's EDI systems, troubleshooting issues and working closely with internal teams and the company's EDI provider.
You will also support the preparation and maintenance of customer coffee reports, using Excel and potentially AI tools to improve and streamline reporting processes.
Key Responsibilities
● Manage and monitor purchase orders received through EDI
● Troubleshoot EDI and purchase order issues
● Investigate incorrect pricing, failed transactions and other processing issues
● Work directly with SPS Commerce to resolve EDI issues
● Assist with setting up EDI connections for new retail customers
● Ensure orders successfully flow between customer and internal systems
● Maintain accurate records of EDI activity and purchase orders
● Prepare and update customer coffee reports
● Work with large datasets and spreadsheets to ensure reporting accuracy
● Identify opportunities to improve and automate reporting processes
● Work closely with internal operations, finance and customer support teams
● Communicate effectively through email, phone and Microsoft Teams
● Take ownership of issues and follow them through to resolution
Requirements
● Previous experience working with EDI systems
● Experience processing and troubleshooting purchase orders
● Experience with SPS Commerce or a similar EDI provider
● Strong Excel skills
● Experience working with detailed reports and large datasets
● Strong attention to detail and accuracy
● Excellent problem-solving and troubleshooting skills
● Ability to work independently and take ownership of tasks
● Strong written and spoken English
● Comfortable communicating with internal teams and external service providers
● Experience with Sage is highly desirable
● Familiarity with AI tools such as ChatGPT or Claude would be an advantage
The Ideal Candidate
We are looking for someone who is detail-oriented, proactive and solutions-focused.
You should be comfortable working through technical issues without needing constant supervision and have a strong sense of ownership over your work.
The ideal person will be calm, organised and able to work with a sense of urgency when issues arise, particularly where a problem could affect customer orders.
If you have EDI experience and enjoy improving processes rather than simply completing tasks, this could be a great opportunity.