客户服务代表
Customer Service Representative
职位名称：客户服务代表
部门：客户服务
地点：远程办公
雇佣类型：项目制 - 全职
工作时间：轮班和调班，可能在东部时间区的周末工作
薪资：每小时美元
职位简介：
我们正在寻找一位具备出色沟通能力、强烈客户服务意识，并能够处理咨询、订单处理和升级问题的客户服务代表。此职位需要具备批判性思维、解决问题的能力和细致入微的注意力，以通过多种渠道（包括电话、电子邮件、语音邮件、社交媒体和电子传真）协助客户。
主要职责：
- 客户服务 – 电话支持
- 协助客户解决基本产品问题、订单流程、运输详情和网站指导。
- 提供现有订单的更新信息，协助创建客户账户，并帮助下标准订单。
- 处理升级的客户问题并确保满意的解决方案。
- 客户服务 – 非电话支持
- 管理通过语音邮件、电子传真、电子邮件、Bazaar 报告和社交媒体升级的沟通。
- 及时且专业地回应客户的咨询和投诉。
- 确保准确记录互动和解决方案。
- 客户账户管理
- 协助通过 M3 设置新账户来管理经销商账户。
- 通过研究丢失包裹、发起追踪并协助索赔处理来支持 UPS 索赔。
- 外部线索生成
- 识别新的潜在客户以扩大品牌影响力。
- 进行互联网研究、外拨电话和电子邮件推广以生成线索。
- 资格与要求：
- 英语流利，能自然对话。
- 1年以上客服中心和/或客户服务经验，包括处理升级案例和推销。
- 优秀的口头和书面沟通能力，具有专业且富有同理心的态度。
- 强烈的细节关注、批判性思维和解决问题的能力。
- 打字速度20+ WPM。
- 能够独立工作并有效管理时间。
- 可靠且守时。
- 加入我们的原因？
- 在充满活力和支持性的环境中工作。
- 职业发展的机会。
- 实战培训和职业发展。
- 竞争性的时薪和福利。
- 如果你热衷于提供卓越的客户服务，在快节奏的环境中茁壮成长，并满足上述资格要求，欢迎加入我们。
查看英文原文
Job Title: Customer Service Representative
Department: Customer Service
Location: Remote
Employment Type: Project-Based - Full Time
Schedule: Shifting and rotating schedule, possible work on weekends on EST time zone.
Salary: USD per hour
Job Summary:
We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax.
Key Responsibilities:
- Customer Service – Voice Support
- Assist customers with basic product questions, order processes, shipping details, and website guidance.
- Provide updates on existing orders, assist with creating customer accounts, and help place standard orders.
- Handle escalated customer concerns and ensure satisfactory resolutions.
- Customer Service – Non-Voice Support
- Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations.
- Respond promptly and professionally to customer inquiries and complaints.
- Ensure accurate documentation of interactions and resolutions.
- Customer Account Management
- Assist in managing Reseller Accounts by setting up new accounts in M3.
- Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing.
- Outbound Lead Generation
- Identify new potential customers to expand brand presence.
- Conduct internet research, outbound calls, and email outreach to generate leads.
Qualifications & Requirements:
- Fluent, conversational, and natural English proficiency.
- 1+ year of contact center and/or customer service experience, including handling escalated cases and upselling.
- Excellent verbal & written communication skills with a professional and empathetic demeanor.
- Strong attention to detail, critical thinking, and problem-solving skills.
- Typing speed of 20+ WPM.
- Ability to work independently and manage time effectively.
- Reliable and punctual.
Why Join Us?
- Work in a dynamic and supportive environment.
- Opportunity for career advancement.
- Hands-on training and professional development.
- Competitive hourly pay and benefits.
- If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and meet the qualifications listed above, we encourage you to apply today!
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.
Originally posted on Himalayas