Customer Service Representative (Healthcare Account) - PH
客户服务代表 （医疗/电卫）行业：卫生保健 / 远程健康 减肥治疗地点和时间区：美国 （运营在太平洋时间）客户概况 客户是一个专注于 GLP-1减肥治疗的远程健康公司，包括セ马格鲁泰德和蒂尔泽帕泰德，通过订阅模型提供。该公司遍布全国所有美国州，完全遥控患者登陆，治疗管理和药物交付。目前该企业支持大约2,000名活跃病人，每天登上30名新病人。角色目标 客户正在寻求虚拟助理来支持日常操作，通过管理患者摄入检查，约会安排，提供商协调，药物提交以及持续的病人沟通和跟踪。职责和责任包括但不限于：1.执行准确数据输入，包括填写接入表格和预定日期 2.联系患者获取缺失信息或要求额外文件 3.将患者信息上传到 RX 门户端并协调药物提交 4. once medications are dispatched 分享随机后与患者共享货物追踪号码 5. 处理患者沟通，包括常见问题，反，关切和一般询问 6.确保及时的跟踪并保持与病人和内部团队的清晰专业交流 7.特别任务：· 在 B2C 或 B2B 能力中至少经验证明的一年的客户服务代表 · 书面和口头 （至少 B2级）的英语通信技能；· 电话，电子邮件和即时消息传播技术；· 强大的组织和时间管理技巧 · 熟悉科技知识和当前技术，如桌面共享，云服务，CRM 和 VoIP 等。· 经验与文字处理软件和电子表格 （例如 MS Office）· 在线日历和安排知识 （如谷歌日历）·积极的，对细节有信心 · 能够在墓地转班工作工具和系统：（客户愿意训练）· (CRM) · RX 门户端 · FedEx 跟踪系统技术要求：· USB 耳机带噪声取消功能 · 工作网络摄像头 · 最少 1.8 GHz 处理器和至少 4GB RAM 的计算机 · 主网服务速度：最少 25 Mbps 电缆连接好处：健康保险 (HMO) · 性能
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Customer Service Representative (Healthcare/Telehealth)
Industry: Healthcare / Telehealth – Weight Loss Treatment
Location & Time Zone: United States (operates on Pacific Time)
Client Overview
The client is a telehealth company specializing in GLP-1 weight loss treatments, including Semaglutide and tirzepatide, offered through a subscription model. The company operates nationwide across all U.S. states with fully remote patient onboarding, treatment management, and medication delivery. The business currently supports approximately 2,000 active patients and onboards around 30 new patients daily.
Role Objective
The client is seeking Virtual Assistants to support daily operations by managing patient intake reviews, appointment scheduling, provider coordination, medication submissions, and ongoing patient communication and follow-ups.
Duties and Responsibilities include, but are not limited to:
1. Perform accurate data entry, including completing intake forms and scheduling appointments
2. Contact patients to obtain missing information or request additional documentation
3. Upload patient information to the RX portal and coordinate medication submissions
4. Share shipment tracking numbers with patients once medications are dispatched
5. Handle patient communications, including FAQs, feedback, concerns, and general inquiries
6. Ensure timely follow-ups and maintain clear, professional communication with patients and internal teams
7. Ad hoc tasksQualifications:
- At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
- Excellent English communication skills, both written and verbal (at least B2 level)
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to details
- Able to work on a graveyard shift
Tools & Systems:
(Client is willing to train)
- (CRM)
- RX Portal
- FedEx Tracking System
Technical Requirements:
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
Benefits:
- Health Insurance (HMO)
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Schedule: 8:00 AM - 5:00 PM PST
Location: This is a remote job
Please note:
- Only qualified candidates will be invited to take the assessment & scheduled for an interview.
- We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
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Salary: Starts at ₱28,00/month with HMO up to ₱30,000 a month
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Originally posted on Himalayas