Customer Service Representative (PH)
请与你的电子邮件提供商列出"和"域名，以确保你收到我们的电子邮件。免责声明：这是下面所述职位的一份通用工作描述。当你达到最后面试阶段时，实际任务和工具将进一步讨论。请确保根据你的位置和经验申请正确的工作。我们优先考虑能够成功完成这一工作的人！客户服务代表 （远程）翼在全球公司重新定义未来的工作使命上！我们希望成为那些想建立世界级团队并把他们的运营放在自动驾驶飞行器上的公司的一个站点店。我们正在寻找一个客户服务代表，即时开始！职责和责任包括但不限于：1.管理进出电话 2.有效地解决客户问题 3.通过开放的互动沟通建立与客户帐户的可持续关系和信任 4.确保在每次交往中客户满意度 5.记录客户互动，处理并更新客户账户和文件 6.遵循通信程序，指南和政策 7.采取额外的英里参与客户 8. 专项任务资格：· 经验证明至少1年作为客户服务代表，在 B2C 或 B2B 能力中 · 书面和口头英语沟通技巧 （至少 B2级）· 电话，电子邮件和即时消息通信技能；强的组织和时间管理技巧 ·技术熟练并熟悉桌面共享，云服务，CRM 和 VoIP 等当前技术。• 用文字处理软件和表格 （例如 MS Office）的经验 · 在线日历和安排知识 （如谷歌日历）·积极性和自信，对细节有着高度关注 ·能够工作于墓地转班技术要求：· 无声取消功能的 USB 耳机 · 工作网络摄像头 · 至少有1.8 GHz 处理器和至少4GB 内存的计算机 · 主网服务速度：至少25Mbps 电缆连接 ·备份互联网服务速度ಃ至少10 Mbps 利：· 健康保险 (HMO) · 绩效激励措施 · 工作安全与稳定 · 有偿培训 · 包括文化 · 升级机会 · 100% 从家工作 · 特别支持团队 · 职业发展的机会 · 快乐的工作环境 · 休息
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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!
Customer Service Representative (Remote)
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a Customer Service Representative to start immediately!
Duties and Responsibilities include but are not limited to:
1. Manage inbound and outbound calls
2. Resolve customer concerns effectively and efficiently
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Ensure customer satisfaction in every interaction
5. Keep records of customer interactions, process and update customer accounts and file documents
6. Follow communication procedures, guidelines, and policies
7. Take the extra mile to engage customers
8. Ad hoc tasks
Qualifications:
- At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
- Excellent English communication skills, both written and verbal (at least B2 level)
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to details
- Able to work on a graveyard shift
Technical Requirements:
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
- Backup Internet Service Speed: at least 10 Mbps
Benefits:
- Health Insurance (HMO)
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Schedule: US work hours (20-40 hours per week)
Location: This is a remote job
Salary Package (with HMO):
- Entry Level (1-3 years of experience): Up to PHP 31,000
- Intermediate Level (3-5 years of experience): Up to PHP 42,000
- Expert Level (5+ years of experience): Up to PHP 53,000
Please note:
- Only qualified candidates will be invited to take the assessment & scheduled for an interview.
- We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
- You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.
Originally posted on Himalayas