Technical Support Specialist
我们的使命在温室气体是让招聘工作为每个人都做，所以我们尽最大努力雇用伟大的人才，因为我们相信他们是我们的成功的基础。在温室气體，你将加入一个有目的合作，促进包容性，并通过透明度和问责制沟通团队，以便我们实现我们的任务。加入我们来完成你的职业生涯中最好的工作，解决与杰出团队具有意义的问题。温室正在寻找一个**技术支持专家**加入我们的团队！作为面向客户的产品专家，我们的技术支持专家领导我们展示温室不仅是一个有用的招聘功能集群，而且是组织变革的平台。你将成为一个拥有高水平的团队的一部分，并努力帮助客户改变他们雇佣的方式。经常被我们的用户引用为"温室最好的东西",技术支持专业人员与我们的客户成功，产品和工程团队合作，以提供更好地帮助利益相关者的支持水平。这种独特的机会让你处于最好的位置，以了解产品路线图，管理未来发布期望，提高客户与温室的经验。**这个角色将需要工作9:00-6:00 PT** #### **谁会喜欢这份工作** - **一个倡导者** 你在与我们的客户接触上兴旺，努力帮助他们取得成功 - **一个解决问题** 你通过使用可用的资源创造性地找到解决方案和解决方案 - **一个词匠** 你沟通清楚，简洁，友好语调 - **一个助手** ,你是友好和耐心的，每次互动都为客户带来积极体验 - **一个高效的员工** 你在没有汗水中打破优先事项，保持出色的组织水平 - **一个自动化的人** 在有权做决定和主动性的环境中表现出优势## **你会做什么** - 为所有技术支持通信的第一点接触 主要但不限于电子邮件和网络聊天 回答问题，提供帮助，解决故障问题以及适当地调整产品反 - 诊断并解决客户的问题与温室套房中的产品，根据需要升级以确保及时跟踪和满意的解决方案 - 扩大你对我们的专业人士的知识
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Our [mission](https://www.greenhouse.com/mission) at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission.
Join us to do the best work of your career, solving meaningful problems with remarkable teams.
Greenhouse is looking for a **Technical Support Specialist** to join our team!
As customer-facing product experts, our Technical Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change. You'll be a part of a team that has a high bar for customer happiness and strives to help our customers transform the way they hire.
Often cited by our users as the "best thing about Greenhouse", Technical Support Specialists work with our Customer Success, Product, and Engineering teams to provide a level of support that best helps our stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate our customers' experience with Greenhouse.
**This role will be required to work 9am - 6pm PT**
### **Who will love this job**
- **An advocate** – you thrive on engaging with our customers, working hard to help them succeed
- **A problem solver** – you creatively find solutions and discover workarounds using the resources available
- **A wordsmith** – you communicate clearly, concisely, and with a friendly tone
- **A helper** – you are friendly and patient, crafting a positive experience for our customers with each interaction
- **An efficient worker** – you juggle priorities without breaking a sweat, maintaining an excellent level of organization
- **A self-motivated individual** – you excel in environments where you have the autonomy to make decisions and take initiative
### **What you’ll do**
- Serve as first point of contact for all technical support communications – primarily but not limited to email and online chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately
- Diagnose and resolve customer issues with products in the Greenhouse Suite, escalating as needed to ensure timely follow-up and satisfactory resolution
- Expand your knowledge of our products and technical skills via both training and practical experience
- Provide recommendations for continuous product and process improvement
- Additional projects and responsibilities as business needs require
### **You should have**
- 2+ years customer-facing work experience on both email and live chat channels
- Comfort supporting a live video support experience
- Experience using Zendesk required
- SaaS experience
- Excellent problem-solving and analytical skills
- Proven perseverance when resolving customer requests
- A passion for learning and sharing knowledge with others
- Excellent written and verbal communication skills with the ability to convey complex information to technical and non-technical audiences
- Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply
_Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. We are unable to support sponsorship at this time._
_For purposes of processing or administering your employment relationship, personal information that you provide to the Company may be transferred to and accessed by an affiliate in the United States or elsewhere, or to agents and contractors (such as payroll companies, insurance companies, information technology consultants, etc.) that provide services to the Company._
_The national pay range for this role is $57,300 - $66,600 CAD. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role._
_#LI-SS1_
### **Who we are**
At Greenhouse, we live by our mission through [using our own product](https://www.greenhouse.com/interviewing-at-greenhouse) to help us hire the right person for the job, every time. We’re committed to designing and responsibly using AI tools to transform how we work while keeping people at the center. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an [award-winning culture](https://www.greenhouse.com/awards) that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.
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_Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io._
_Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See_ [_this page_](https://www.greenhouse.com/candidate-phishing-scams) _on our website if you suspect a phishing scam._