Customer Success Manager
关于我们 我们是一个不断增长的医疗保健技术公司，改变了牙科实践与患者之间的联系方式。由一名执业牙科医生创立，我们通过澳大利亚和欧洲提供服务，通过我们的 SAAS 平台每月促进超过130,000名患者互动，从而提高了患者满意度并加速了实践成长。我们寻求一个客户成功专家成为我们的牙科实验客户的可信顾问。你将确保他们充分发挥我们的平台潜力，同时推动患者护理和商业绩效的可测量改善。作为客户的主要冠军，你将引导实践通过其数字化转型之旅从上网到持续优化。关键责任：客户宣传和增长 • 为新牙科实践提供端到端的上网服务，确保无的实施和早期价值意识。•与实验管理人员，牙医和行政团队建立强有力的咨询关系以促进参与和满意度。•确定成长和扩张机会，密切合作销售团队在升级计划中。积极支持采用新功能和现有的特性来最大化产品价值。数据驱动的见解 分析患者反趋势和参与度量表以提供可操作的见解 •基于特定数据制定定制改进建议 使用同情心和专业知识管理升级，将挑战转变为成功故事 产品合作伙伴关系 与我们的产品团队沟通客户需求并影响路线图决策 参加 beta 测试并收集用户反对产品增强要求必不可少 2年以上客户成功，帐户管理或客户服务 （SaaS 优先）特殊的沟通和演示技能 •强大的分析思维能力，能够将数据转化为可行的建议•技术能力与 SaaS 平台以及快速学习能力高度重视 •医疗保健，牙科或 MedTech 背景 •CRM 平台经验 (HubSpot,Salesforce) •高增长创业经验 原始发布在喜马拉雅地区
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A Customer Success Specialist for an expanding healthcare technology startup.
About Us
We are a growing healthcare technology company, changing how dental practices connect with their patients. Founded by a practicing dentist, we serve practices across Australia and Europe, facilitating over 130,000 patient interactions monthly through our SAAS platform which improves patient satisfaction and accelerates practice growth.
The Role
We're seeking a Customer Success Specialist to become the trusted advisor for our dental practice clients. You'll ensure they unlock the full potential of our platform whilst driving measurable improvements in both patient care and business performance. As our customers primary champion, you'll guide practices through their digital transformation journey from onboarding through ongoing optimisation.
Key Responsibilities
Customer Advocacy & Growth
Lead end-to-end onboarding for new dental practices, ensuring seamless implementation and early value realisation.
Build strong, consultative relationships with practice managers, dentists, and administrative teams to drive engagement and satisfaction.
Identify growth and expansion opportunities, partnering closely with the sales team on upsell initiatives.
Monitor customer health metrics and proactively mitigate risks to reduce churn.
Proactively support practices in adopting new and existing features to maximize product value.
Data-Driven Insights
Analyse patient feedback trends and engagement metrics to provide actionable insights
Develop customised improvement recommendations based on -specific data
Manage escalations with empathy and expertise, turning challenges into success stories
Product Partnership
Partner with our product team to communicate customer needs and influence roadmap decisions
Participate in beta testing and gather user feedback for product enhancements
Requirements
Essential
2+ years in customer success, account management, or client services (SaaS preferred)
Exceptional communication and presentation skills
Strong analytical mindset with ability to translate data into actionable recommendations
Technical aptitude with SaaS platforms and quick learning ability
Highly Valued
Healthcare, dental, or MedTech background
CRM platform experience (HubSpot, Salesforce)
High-growth startup experience
Originally posted on Himalayas