客户代表，电话销售
Customer Rep., Telesales
**职位描述**
我们的混合销售团队通过提供有关产品的临床信息、教育信息、临床培训项目和资源，为客户提供支持。我们帮助医疗保健提供者和医疗系统实现其所在社区患者的医疗目标。
药房疫苗客户代表（VAR）是疫苗客户团队的一员，在支持公司疫苗客户参与模式中发挥关键作用。PVAR 负责以符合本地市场对人群健康关注的方式与指定客户（即药店、医疗集团、医生办公室）进行互动，聚焦这些客户最具潜力的业务机会，从而提升我们在公共卫生方面的影响。他们将与本地市场团队合作，了解并识别客户需求，主动协调产品和服务，支持与整合策略相关的拉动活动，并确保公司被视作在向医疗专业人员及其患者展示价值和改善健康结果方面表现突出。PVAR 负责确保所有活动都符合公司政策和美国法律法规的精神和字面要求。
PVAR 向客户团队负责人（CTL）汇报工作，隶属于我们公司的疫苗客户中心，并与更广泛的疫苗现场销售和疫苗药房客户经理团队紧密协作。
- 该职位为混合销售岗位，60% 的与 HCP 的互动通过远程方式进行。40% 需要出差以进行现场客户互动以及季度公司会议。**候选人必须居住在底特律（密歇根州）或密歇根州、克利夫兰（俄亥俄州），或可能在芝加哥。**
- 建议居住在主要机场附近。
- 公司疫苗客户中心的常规工作时间为周一至周五上午8点至下午7点（东部时间），具体时间根据地理时区（东部、中部、山地、太平洋）进行调整。由于 MVCC 需要为不同时区的客户提供疫苗信息和支持，因此工作时间会根据所负责区域而有所不同。
- 对于所有公司员工，请与您的经理讨论您对该机会的兴趣，并确定与您的员工发展计划的契合度（准备程度/可用性）。
**主要职责：**
**客户管理与合同**
- 理解多个内部部门之间的协作流程
查看英文原文
**Job Description**
Our Hybrid Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems in meeting the healthcare goals of the patients in their communities.
The Pharmacy Vaccine Account Representative (VAR) is a member of the Vaccine Account Team and plays a critical role in supporting the Company's Vaccines customer engagement model. The PVAR is responsible for engaging with assigned customers (i.e., pharmacies, medical groups, physician offices) in a way that supports the local market focus on population health and centers on the highest potential business opportunities with these customers that will improve our impact on public health. They will work with the local market team to understand and identify customer needs, proactively align products and services, support pull-through activities relative to integrated strategies, and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. The PVAR is responsible for ensuring all activities adhere to the spirit and letter of all Company Policies and US Laws and Regulations
The PVAR reports to the Customer Team Leader (CTL), our company Vaccine Customer Center, and works in close collaboration with the broader Vaccine Field Sales and Vaccines Pharmacy Account Executive teams.
- This position is a hybrid sales position with 60% of the engagements with HCPs occurring remotely. And 40% requiring travel for the purpose of live customer engagement, and quarterly company meetings. **Candidate(s) must reside in the cities of Detroit (MI) or in the state of Michigan, Cleveland (OH), or potentially Chicago.**
- Preferred reside near a major airport.
- Typical hours of operation of our company Vaccines Customer Center are 8AM - 7PM EST, Monday - Friday. With the hours aligned to the geographical time zone (easter, Central, Mountain, Pacific). The MVCC provides vaccine information and support to customers across time zones, as a result job hours vary depending on territory assignments.
- For all our company employees, please initiate a discussion with your manager to review your interest in this opportunity and to determine alignment (readiness/availability) with your Employee Development Plan.
**Primary Responsibilities:**
**Account Management & Contracting**
- Understand multiple interdependencies within an account, consider customer healthcare goals and needs, and maximize account performance by building long-term relationships through collaborative business planning processes and approaches. This includes conducting customer business reviews with appropriate stakeholders discussing the financial impact of contracts and progress/ results of targeted vaccine programs and previously identified opportunities to improve customer benefits.
- Maintain complete knowledge and understanding of our company's contract terms and conditions. Apply knowledge of contracts and historical ordering patterns to optimize vaccine purchases for customers and appropriate inventory in support of office protocols, vaccination goals, and seasonality in patient origination.
- Establish and track account performance metrics to evaluate progress and performance, and to assess opportunity and need to adjust plans and associated tasks.
- Apply knowledge of full portfolio of our company's vaccines, competitive brands, immunization recommendations and protocols to support the integration of a standard of care and the development and establishment of vaccination protocols.
- Manage customer supply, product transition, and back-order challenges and communications.
**Sales Acumen**
- Build trust with customers and demonstrate value in selling situations to deliver high-quality engagements or interactions that deliver products/ solutions with the common goal of improving health outcomes in pediatric, adolescent, and adult populations and across customer segments. Work cross functionally with each Field Sales counterpart to provide support and resources that assist customers in achieving health outcomes.
- Collaborate with customers through solid relationship management skills and leverage customer insights to provide appropriate information and solutions.
- Change customer behaviors by understanding beliefs and experiences and providing appropriate insight that creates a different experience.
- Create a compelling and logical rationale for the value of Company Vaccines (clinical) and Commercial Offers in support of patient health & wellness.
- Ask strategic, insightful questions to obtain information on customer healthcare needs, use the insights to position Company vaccines and commercial offers.
**Customer Segmentation & Targeting**
- Divide assigned customer population into groups of individuals who share similar characteristics and buying behaviors, and apply this information to focus on groups effectively, allocate promotional resources, and drive execution of commercial plans.
- Evaluate and prioritize business across assigned customer segments.
- Apply customer insights to effectively and differentially allocate marketing and field resources that drive execution of sales and marketing plans.
- Communicate our Company's Vaccine clinical information and Commercial Offers in a way that is meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer's needs.
**Position Qualifications:**
**Education:**
- Bachelor’s degree with 0-3 years Sales experience OR a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).
- **Valid Driver's license.**
**Required Skills:**
- Demonstrated aptitude to excel in current or previous educational or professional roles.
- Ability to work both independently and within a team environment.
- Strong organizational and time management skills
- Excellent interpersonal and communication skills
**Preferred Skills/Experience:**
- Ability to convey technical concepts accurately and clearly.
- Prior experience working in a technical/scientific field or healthcare environment.
- Previous sales, account management, consultative, or customer service experience
- Experience developing and executing a plan for engaging customers and meeting customer needs.
- Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations
- Ability to analyze metrics to assess progress against objectives.
- Vaccines experience
#MSJR
**Required Skills:**
Account Management, Account Management, Account Planning, Account Strategies, Business Metrics, Customer Engagement, Customer Experience Management, Customer Management, Goal Setting, Lead Generation, Lead Generation Management, Market Analysis, Market Opportunity Analysis, Meeting Organization, Metrics Development, Order Processing, Outbound Telemarketing, Outside Sales, Performance Metrics, Product Knowledge, Product Sales, Progress Monitoring, Qualifying Leads, Relationship Management, Sales Campaigns {+ 8 more}
**Preferred Skills:**
Current Employees apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)
Current Contingent Workers apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)
**US and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please [click here](https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
[EEOC Know Your Rights](https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
[EEOC GINA Supplement](https://www.eeoc.gov/gina-genetic-information-nondiscrimination)
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
[Learn more about your rights, including under California, Colorado and other US State Acts](https://www.msdprivacy.com/us/en/CCPA-notice/)
The salary range for this role is
$71,900.00 - $113,200.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at [https://jobs.merck.com/us/en/compensation-and-benefits](https://jobs.merck.com/us/en/compensation-and-benefits).
You can apply for this role through [https://jobs.merck.com/us/en](https://jobs.merck.com/us/en) (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
Domestic
**VISA Sponsorship:**
No
**Travel Requirements:**
50%
**Flexible Work Arrangements:**
Remote
**Shift:**
Not Indicated
**Valid Driving License:**
Yes
**Hazardous Material(s):**
N/A
**Job Posting End Date:**
09/17/2026
***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.**