解决方案交付经理
Solutions Delivery Manager
我们正在为人工智能时代重建生物科技。
当突破被延迟时，世界就会等待。将一种分子从发现到患者，或一种作物从实验室到田间，需要数千个缓慢、手动且不连贯的步骤。人工智能有潜力改变这一切，将数十年的研发工作压缩到几年内。但只有当干净、结构化的科学数据和人工智能被融入科学研究的方式中，这种改变才会发生。
Benchling 是生物技术研究与开发的人工智能平台。科学家使用 Benchling 来设计实验、捕获结构化数据，并在他们的工作流程中直接运行 AI 代理和模型。全球超过 20 万名科学家信任 Benchling 来推动他们最重要的工作，从学术实验室到 Sanofi、Moderna，以及世界上一半以上的顶级生物制药公司。
我们正在为客户打造一位 AI 科学家。如果我们自己没有建立相应的实力，就无法做到这一点。AI 熟练度是我们构建的基础；它是我们工作方式的核心，我们致力于帮助每一位新员工将其融入日常工作中。作为我们面试流程的一部分，你将完成一个简短的 AI 相关练习或讨论，以便我们了解你如何思考并利用 AI 在你的角色中产生影响。欢迎参考你目前使用的任何工具、平台或工作流程。
职位概述
解决方案交付经理负责确保 Benchling 解决方案在客户体验团队中的开发、覆盖范围、有效性、质量和赋能。该职位位于我们的产品套件与客户之间，这个充满活力的角色专注于将我们的产品功能转化为有效的解决方案，以匹配客户的科学使用场景，并使整个 CX 组织能够围绕 Benchling 的最佳实践进行操作。解决方案交付经理会与 Benchling 的开发团队跨职能合作，同时与 CX 各部门协作，开发能够为客户带来价值的稳健解决方案，同时提升内部知识和生产力。
化学是 Benchling 最新且最具吸引力的产品领域之一——解锁了一群全新的公司、科学家和科研工作。该职位将协助这一新兴产品领域走向市场采用，与内部产品、赋能和交付团队紧密合作，同时直接与客户合作，建立信任并帮助塑造我们在该领域的愿景。
成功的解决方案交付经理将发挥其专业知识，推动项目向前发展。
查看英文原文
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
ROLE OVERVIEW
The Solutions Delivery Manager is responsible for ensuring Benchling solution development, coverage, efficacy, quality, and enablement across the Customer Experience team. Operating at the intersection of our product suite and our customers, this dynamic role focuses on translating our product capabilities into effective solutions to match our customers' scientific use cases, and enabling the broader CX organization to operationalize around Benchling's best practices. Solutions Delivery Manager works cross-functionally with Benchling's build organization, as well as across the CX departments, to develop robust solutions that can deliver value to our customers, while improving internal knowledge and productivity.
Chemistry is one of Benchling's newest and most exciting product areas — unlocking an entirely new group of companies, scientists, and science to be done on Benchling. This role will help navigate a budding product area through to market adoption, partnering closely with internal product, enablement, and delivery teams, while working directly with customers to build trust and help shape our vision in this space.
Successful Solutions Delivery Managers will harness the knowledge and experience Benchling has gained across thousands of customer engagements, and leverage previous and learned experience to serve as an expert across scientific domains and modalities served by Benchling. They will develop, and continuously improve our solutions as both the science and Benchling product capabilities evolve. A successful candidate will be comfortable working across teams and systems, often with no existing guidance or playbook, to deliver impactful solutions and value aligned with our department and team goals.
RESPONSIBILITIES
Including, but not limited to:
- Navigate a budding product area through to market adoption — partnering with internal product, enablement, and delivery teams, while working directly with customers to build trust and shape our vision in this space
- Serve as a key advisor on customer accounts as an expert in the scientific and product space
- Deliver services and oversee services engagements to ensure high quality solution and delivery
- Build a roadmap of solution assets to deliver impactful solutions to the broader CX organization
- Build and maintain solution assets, such as best practices documents
- Train and educate the broader CX organization through various means (e.g. create documentation, drive enablement initiatives, refresh solutions, advise on customer engagements, etc.)
- Collaborate across CX departments to reflect customer learnings into solution assets
- Operationalize Benchling’s new product introduction motions to deliver new product insights
- Work cross-functionally with Sales, Marketing, and Strategy teams to align on product value and customer messaging
- Learn existing and new verticals that Benchling services
QUALIFICATIONS
- Experience and Educational Requirements
- 6+ years of lab experience in medicinal chemistry, PD chemistry, or a closely related field
- 2+ years experience in customer service or customer-facing roles
- Bachelor's degree in chemistry, or life sciences related field is required (biology, microbiology, genetics, biotechnology, neurology, etc.)
- Ph.D. in chemistry is preferred
- Scientific and Benchling Knowledge
- Fluency in medicinal chemistry or PD chemistry, ideally both
- Fluency in a chemistry-focused lab informatics tool
- Knowledge of Benchling’s Platform and solutions, and technical proficiency with Benchling products is preferred
- Customer Readiness
- Experienced customer experience professional with a strong track record in overseeing the success of customer engagements
- Superior customer service skills – the ability to be empathetic, accurate, resourceful, and conscientious with a sense of urgency
- Problem Solving and Collaborative Success
- Excellent oral and written communication skills to work effectively with others both inside and outside departmental boundaries, at remote locations and/or outside the company
- Demonstrate ability to analyze and resolve complex problems and rapidly assimilate new knowledge and information
- Flexible and able to adjust on the fly to new demands; a high sense of urgency, tendency towards action, and comfortable working through ambiguity to independently make progress on individual and team goals
HOW WE WORK
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.