客户成功经理
Customer Success Manager
在Tiger Data（前身为Timescale），我们为开发者和企业打造了最快的PostgreSQL平台，专为事务性、分析性和代理型工作负载设计。全球数千家组织信赖Tiger，它加速实时洞察，推动智能应用，并大规模支持关键基础设施。作为一家全球分布式、以远程优先的团队，我们致力于直接沟通、责任担当和协作卓越，正在塑造数据基础设施的未来，专注于速度、灵活性和简洁性。
帮助我们的客户更快采用、更快增长、更长久留存——同时塑造Postgres的未来。
在TigerData 🐯（前身为Timescale），我们正在打造全球最快的PostgreSQL平台，为开发者和企业实时提供关键基础设施。作为**客户成功经理**，你将负责高影响力的客户组合，并在收入保留、扩展和客户倡导中发挥直接作用。
这是一个构建者-运营者角色。我们发展迅速，这意味着我们需要能够执行世界级客户成功行动的人，同时帮助我们设计底层系统。你将诊断风险，制定成功计划，深化多线关系（从DevOps工程师到CTO），并帮助我们推动什么是优秀客户成功的标准——由AI驱动，数据驱动，始终以人为本。
如果你热爱数据库、开发工具，并且喜欢帮助客户在规模上取得成功，我们想与你交谈。
**你在这个职位中的职责包括：**
- 负责客户组合的健康状况、成功和增长——包括入职、采用、保留、扩展和倡导
- 分析客户健康状况，识别风险，并制定符合客户投资回报率的数据驱动成功计划
- 与技术及业务利益相关者建立牢固的多线关系，包括高管
- 主导客户互动，如入职电话、季度回顾会议、路线图讨论和升级解决
- 与销售、产品、支持和工程团队合作，代表客户需求并影响产品路线图
- 通过发现、使用洞察和战略对话生成和筛选扩展机会（CSQL）
- 推动我们客户成功操作手册、工具和自动化的内部改进，随着规模扩大
- 利用AI优化工作流程，揭示风险，生成内容，改善客户接触点
- 帮助我们将客户转化为积极的倡导者——案例研究
查看英文原文
At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.
Help our customers adopt faster, grow faster, and stay longer — all while shaping the future of Postgres.
At TigerData 🐯 (formerly Timescale), we’re building the fastest PostgreSQL platform in the world, powering critical infrastructure for developers and businesses in real-time. As a **Customer Success Manager**, you’ll own a portfolio of high-impact accounts and play a direct role in revenue retention, expansion, and customer advocacy.
This is a builder-operator role. We’re scaling fast, which means we need people who can run world-class CS motions _and_ help us design the system underneath. You’ll be diagnosing risk, mapping success plans, deepening multithreaded relationships (from DevOps engineers to CTOs), and helping us push what great CS looks like — powered by AI, driven by data, and always human.
If you love databases, developer tools, and helping customers succeed at scale, we want to talk to you.
**What you will be responsible for in this role:**
- Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy
- Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI
- Building strong, multithreaded relationships with technical and business stakeholders, including execs
- Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution
- Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap
- Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations
- Driving internal improvements to our CS playbooks, tooling, and automation as we scale
- Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints
- Helping us convert customers into active champions — case studies, testimonials, reference calls, and more
**You could be a great fit if you:**
- Have 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range
- Are fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)
- Bring hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similar
- Can translate fluently between business goals and technical complexity — you’re as comfortable with a VP Eng as a DevOps IC
- Know what great looks like and have built or iterated on CS playbooks, customer journeys, and internal tooling
- Are curious, decisive, and proactive — you think ahead and solve for scale
- Have **excellent time management, organization, and prioritization skills** — you know how to stay focused in fast-moving, ambiguous environments
- Have a working opinion on how AI is reshaping CS, and are actively experimenting with tools like GPT, Claude, or Zapier AI
- Have strong communication skills (written, verbal, async) and know how to build trust quickly with customers
- Thrive in fast-paced environments where ambiguity is a feature, not a bug
**You might not be a great fit if:**
- You’re new to working with technical products or are uninterested in learning about databases and infrastructure
- You prefer following detailed playbooks over building and iterating on them
- You’re not comfortable leading customer conversations at both technical and executive levels
- You avoid ambiguity or aren’t energized by rapid growth and change
#### **Our Commitment:**
- We respond to every applicant.
- We review applications fairly and objectively, and shortlist based on relevant skills and experience.
- We ensure clear and timely communication throughout your candidate journey.
- We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.
#### [**About Tiger Data🐯**](https://www.tigerdata.com/about)
Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future.
_👉_ 👉 Want to get a feel for how we work and what we value? Check out our blog post: [**What It Takes to Thrive at Tiger Data**](https://www.timescale.com/blog/what-it-takes-to-thrive-at-timescale)
We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch 🍗, sharing workout routines 💪, or discussing your favorite plants 🌱 and pets 🐾, you'll find your community here.
#### **Our Tech Stack:**
We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics.
Learn more at [www.tigerdata.com](http://www.tigerdata.com) or follow us on Twitter [@TigerDatabase](https://x.com/TigerDatabase)
#### **What We Offer:**
(Please note that benefits may vary based on country.)
- Flexible PTO and comprehensive family leave
- Fridays off in August 😎
- Fully remote opportunities globally
- Stock options for long-term growth
- Monthly WiFi stipend
- Professional development and educational resources 📚
- Premium insurance options for you and your family (US-based employees)
Ready to join the future of PostgreSQL? We can’t wait to meet you. 🚀🐯