数据库支持工程师 (欧洲、中东和非洲)
Database Support Engineer (EMEA)
在Tiger Data（前身为Timescale），我们通过专为事务性、分析性和代理工作负载设计的最快PostgreSQL平台，赋能开发者和企业。全球数千家组织信赖Tiger，它加速实时洞察，推动智能应用，并在大规模下支撑关键基础设施。作为一家全球分布式、以远程优先的团队，我们致力于直接沟通、责任担当和协作卓越，正在塑造为速度、灵活性和简洁性而打造的数据基础设施未来。
Tiger Data正在招聘一名数据库支持工程师，加入我们不断壮大的全球团队！合适的候选人将能够提供深入的技术支持，并与客户日常互动。您应具备关系型数据库的丰富经验（PostgreSQL经验是巨大优势！），并能快速深入了解TimescaleDB。您应具备“我能完成”的态度，以帮助用户为先。
**地点：此职位仅对目前位于EMEA地区的候选人开放。**
- EMEA地区以外的候选人不符合此职位资格。
- 这是一个永久性的 weekday 职位，每周5天，每天8小时，周一至周五在当地时间工作。
- 值班轮班大约每5周一次。
**熟悉TimescaleDB！** 在申请前注册免费试用 🐯 并测试一下。 [**https://console.cloud.timescale.com/signup**](https://console.cloud.timescale.com/signup)
在这里查看一个教程：[https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/](https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/)
#### **您将负责：**
- 与我们的客户在各种主题上合作，从TimescaleDB的基础管理到关于设计、优化和实施的深入咨询对话
- 从头到尾处理支持案例。
- 与客户建立并维护紧密关系，帮助他们取得成功。
- 保持好奇心，始终愿意学习，并不断寻找改进我们的产品、流程和文化的方法。
#### **您需要具备：**
- 计算机科学、信息系统或相关专业的学士学位或同等经验。
- 在大规模关系型数据库方面有经验：管理、数据建模、查询优化
- 有关系型数据库的经验（PostgreSQL经验是巨大优势！）
- 有面向外部客户的工程技术支持经验。
- 强烈的适应能力
查看英文原文
At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.
Tiger Data is hiring a Database Support Engineer for our growing global team! The right candidate will be comfortable providing deep technical support and interacting with customers daily. You should have deep experience with relational databases (PostgreSQL is a strong plus!) and be able to quickly gain a detailed understanding of TimescaleDB. You should have a “can do it” attitude, where helping the user comes first.
**Location: This position is open only to candidates currently based within the EMEA region.**
- Candidates based outside of EMEA are not eligible for this position.
- This is a permanent weekday role with 5-day, 8-hour, Monday–Friday shifts during local hours.
- On-call rotation approximately every 5 weeks.
**Be familiar with TimescaleDB!** Sign up for the free trial 🐯 and test it out before you apply **.** [**https://console.cloud.timescale.com/signup**](https://console.cloud.timescale.com/signup)
Check out a tutorial here: [https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/](https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/)
#### **What You Will Do:**
- Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation
- Manage support cases from beginning to end.
- Develop and maintain close relationships with our customers to help them be successful.
- Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture.
#### **What You Need:**
- Bachelor’s degree in computer science, information systems, or equivalent experience.
- Relational DB experience at scale: administration, data modeling, query optimization
- Experience with relational databases (PostgreSQL a strong plus!)
- Experience as a technical support professional with external customers.
- Strong aptitude to understand and learn new software products.
- Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.
#### **Other Things that Will Help:**
- **Be familiar with TimescaleDB! You should download and test it out before you interview:**
- Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure.
- Experience with Relational databases, NoSQL databases, and data modeling tools.
- Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc
- A strong sense of curiosity and a willingness to wade into the unknown and learn as you go.
#### **Our Commitment:**
- We respond to every applicant.
- We review applications fairly and objectively, and shortlist based on relevant skills and experience.
- We ensure clear and timely communication throughout your candidate journey.
- We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.
#### [**About Tiger Data🐯**](https://www.tigerdata.com/about)
Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future.
_👉_ 👉 Want to get a feel for how we work and what we value? Check out our blog post: [**What It Takes to Thrive at Tiger Data**](https://www.timescale.com/blog/what-it-takes-to-thrive-at-timescale)
We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch 🍗, sharing workout routines 💪, or discussing your favorite plants 🌱 and pets 🐾, you'll find your community here.
#### **Our Tech Stack:**
We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics.
Learn more at [www.tigerdata.com](http://www.tigerdata.com) or follow us on Twitter [@TigerDatabase](https://x.com/TigerDatabase)
#### **What We Offer:**
(Please note that benefits may vary based on country.)
- Flexible PTO and comprehensive family leave
- Fridays off in August 😎
- Fully remote opportunities globally
- Stock options for long-term growth
- Monthly WiFi stipend
- Professional development and educational resources 📚
- Premium insurance options for you and your family (US-based employees)
Ready to join the future of PostgreSQL? We can’t wait to meet you. 🚀🐯