结算服务经理
Manager, Settlement Services
你准备好在Altisource工作了吗？
· 你是否是一个乐于帮助他人、善于解决问题并找到最佳方案的人？
· 你是否是一个学习能力强、自我驱动，并且能够独立工作或在团队中良好协作的人？
· 你是否对参与一个新产品并立即产生影响感兴趣？
如果是的话，很高兴认识你；我们就是Altisource！我们正在寻找充满活力、技能高超的主动型人才，他们能在动态和快节奏的环境中茁壮成长。我们提供具有挑战性的工作、优秀的同事以及职业发展机会。
结算服务经理负责在产权与结算职能中提供战略和运营领导，确保高质量服务的一致交付、合规性以及可扩展的运营表现。该职位管理多个团队及团队负责人，涵盖预 closing、closing、资金、登记和 post-closing 运营，并对端到端的运营成果、财务表现、风险管理及人员效能负责。
运营经理会与合规、承保、技术、销售及高级管理层紧密合作，推动结算运营的标准化、转型和持续改进。
关键职责
运营领导与交付
· 负责产权与结算流程中的端到端运营表现，包括预 closing、closing、资金、登记和 post-closing。
· 设定并管理服务交付标准、SLA、处理时间、生产力基准和质量指标。
· 确保符合 ALTA 最佳实践、州级特定法规、承保人指南和客户 SLA 的操作执行。
· 推动运营的可扩展性，以支持业务量增长、新客户上线和遗留组合的过渡。
· 作为复杂运营、客户、承保人或监管问题的最终升级点。
人员管理与组织效能
· 领导和管理团队负责人和/或主管，提供方向、指导和绩效监督。
· 建立明确的绩效期望，进行绩效评估，并管理继任计划。
· 制定与业务预测一致的人员规划、容量建模和招聘策略。
· 通过有针对性的发展、跨培训和辅导打造强大的领导梯队。
· 培养问责文化、运营效率和团队协作精神。
查看英文原文
ARE YOU READY TO WORK AT ALTISOURCE?
· Are you a natural helper who loves working through people’s problems to find the best solution?
· Are you a quick learner who is self-motivated and able to work well independently as well as on a team?
· Are you interested in working on a new product where you can make an immediate impact?
If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.
The Manager Settlement Services is responsible for providing strategic and operational leadership across the Title & Settlement function, ensuring consistent delivery of high-quality services, regulatory compliance, and scalable operational performance. This role oversees multiple teams and Team Leads across Pre-Closing, Closing, Funding, Recording, and Post-Closing operations, and is accountable for end-to-end operational outcomes, financial performance, risk management, and workforce effectiveness.
The Operations Manager partners closely with Compliance, Underwriting, Technology, Sales, and Senior Leadership to drive standardization, transformation, and continuous improvement across settlement operations.
Key Responsibilities
Operational Leadership & Delivery
· Own end-to-end operational performance across Title & Settlement workflows, including Pre-Closing, Closing, Funding, Recording, and Post-Closing.
· Set and manage service delivery standards, SLAs, turn times, productivity benchmarks, and quality metrics across teams.
· Ensure consistent execution of operations in compliance with ALTA Best Practices, state-specific regulations, underwriter guidelines, and client SLAs.
· Drive operational scalability to support volume growth, onboarding of new clients, and legacy portfolio transitions.
· Act as the final escalation point for complex operational, client, underwriter, or regulatory issues.
People Management & Organizational Effectiveness
· Lead and manage Team Leads and/or Supervisors, providing direction, coaching, and performance oversight.
· Establish clear performance expectations, conduct performance reviews, and manage succession planning.
· Drive workforce planning, capacity modeling, and staffing strategies aligned with business forecasts.
· Build a strong leadership bench through targeted development, cross-training, and mentoring.
· Foster a culture of accountability, operational discipline, collaboration, and continuous improvement.
Process Excellence & Transformation
· Own process standardization, documentation, and governance across all settlement workflows.
· Identify systemic gaps, root causes of defects, and inefficiencies; lead large-scale process improvement initiatives.
· Partner with Technology and Product teams to drive automation, workflow enhancements, and system optimization.
· Lead change management efforts for new systems, regulatory changes, or operational model shifts.
· Ensure SOPs, playbooks, job aids, and control documents are current, audit-ready, and consistently applied.
Quality, Compliance & Risk Management
· Embed quality and risk management frameworks within daily operations.
· Partner with Compliance to support regulatory exams, client audits, and underwriter reviews.
· Ensure timely corrective action and remediation plans for audit findings and operational risks.
· Track and reduce error rates, rework, customer complaints, and operational losses.
· Ensure strong internal controls across settlement, funding, recording, and post-closing processes.
Client & Stakeholder Management
· Serve as an operational partner for key clients, lenders, and underwriters.
· Provide operational insights, performance reporting, and risk assessments to internal and external stakeholders.
· Support client onboarding, implementation, and ongoing relationship management from an operational perspective.
· Collaborate cross-functionally with Sales, Customer Success, Compliance, Legal, and Vendor Management teams.
Financial & Performance Management
· Own operational KPIs, dashboards, and management reporting.
· Support budgeting, cost management, and productivity optimization initiatives.
· Analyze volume trends, capacity utilization, and cost drivers to inform strategic decisions.
· Drive continuous improvement to balance cost, quality, speed, and customer experience.
Education
· Bachelor’s degree in Business, Operations Management, Finance, or a related field (preferred).
Experience
· 8–12 years of progressive experience in Title, Escrow, or Settlement Services operations.
· Demonstrated experience leading scaled operations, complex workflows, and cross-functional initiatives.
· Experience working with national title underwriters, large lenders, or institutional clients preferred.
Knowledge & Skills
· Deep understanding of:· Title search, examination, curative, and closing operations
· Escrow, funding, recording, and post-closing processes
· Title insurance underwriting concepts
· ALTA Best Practices, RESPA, and state-specific regulatory requirements
· Quality assurance, audit, and risk control frameworks
- Strong people leadership, coaching, and stakeholder management skills
- Data-driven mindset with strong analytical and problem-solving capabilities
- Experience with title/settlement systems (e.g., ResWare, Qualia, or proprietary platforms)
- Excellent written and verbal communication skills
- Ability to operate effectively in a fast-paced, high-volume, regulated environment