商业成效高级分析师 - Cigna全球健康 - 远程
Commercial Effectiveness Senior Analyst - Cigna Global Health - Remote
帮助将Cigna全球健康福利的商业策略转化为可衡量的结果。作为商业效能高级分析师，您将连接团队、数据、技术和项目，以提升增长、客户体验、运营效率和员工福祉。您将与销售、客户管理、市场、运营、数据与分析以及外部供应商合作，在协作、矩阵式环境中将优先事项从想法转化为执行。
职责
- 从规划到分阶段执行，领导跨职能的商业增长和优化项目，明确治理结构、决策跟踪、风险管理及后续跟进。
- 通过管理需求收集、优先级排序、输出验证及提升供应商平台、内部工具、商业智能应用和客户关系管理系统中的数据质量，将报告需求转化为有用见解。
- 通过在各地区和职能中标准化需求收集、跟踪、报告和数据验证流程，提高可见性和问责制。
- 进行机会规模评估、细分、管道、市场份额及相关分析，帮助领导者聚焦商业优先事项并识别活动或数据质量方面的差距。
- 维护可靠的客户和潜在客户数据集，并与数据与分析团队合作，加强仪表盘、报告准确性和未来系统集成。
- 为管理层会议、业务规划、指导委员会和销售论坛准备简洁、适合高管阅读的更新、建议和演示文稿。
- 与企业NPS团队合作，负责NPS项目的结构和节奏，包括沟通、洞察汇总、战略对齐、跟踪、监控和脉冲调查计划。
- 识别实际可行的数字化和人工智能使用案例，并通过符合治理和数据保护标准的实施计划支持其采用。
- 协调虚拟、混合和现场环境中的供应商支持的员工福祉和援助项目，包括实施、问题解决、发票、项目后材料和利益相关者沟通。
- 支持提案和投标请求，确认操作可行性，并向销售和客户管理团队提供关于项目能力、报告承诺和实施考虑因素的建议。
所需资格
- 至少3年
查看英文原文
Help turn commercial strategy into measurable results for Cigna Global Health Benefits. As a Commercial Effectiveness Senior Analyst, you will connect teams, data, technology, and programs to improve growth, client experience, operational effectiveness, and employee wellbeing. You will partner across Sales, Client Management, Marketing, Operations, Data and Analytics, and external vendors to move priorities from idea to execution in a collaborative, matrixed environment.
Responsibilities
- Lead cross-functional commercial growth and optimization programs from planning through phased execution, with clear governance, decision tracking, risk management, and follow-through.
- Translate reporting needs into useful insights by managing intake, prioritizing requests, validating outputs, and improving data quality across vendor platforms, internal tools, business intelligence applications, and customer relationship management systems.
- Improve visibility and accountability by standardizing intake, tracking, reporting, and data-validation processes across regions and functions.
- Conduct opportunity sizing, segmentation, pipeline, market share, and related analyses that help leaders focus commercial priorities and identify gaps in activity or data quality.
- Maintain reliable client and prospect data sets and partner with Data and Analytics teams to strengthen dashboards, reporting accuracy, and future system integration.
- Prepare concise, executive-ready updates, recommendations, and presentations for leadership meetings, business planning, steering committees, and sales forums.
- Own the structure and cadence of the NPS program in partnership with the enterprise NPS team, including communications, insight consolidation, strategic alignment, tracking, monitoring, and pulse survey planning.
- Identify practical, responsible digital and artificial intelligence use cases and support adoption through implementation plans aligned with governance and data-protection standards.
- Coordinate vendor-supported wellbeing and employee assistance programs across virtual, hybrid, and onsite settings, including implementation, issue resolution, invoices, post-program materials, and stakeholder communications.
- Support proposals and requests for proposal by confirming operational feasibility and advising Sales and Client Management on program capabilities, reporting commitments, and implementation considerations.
Required Qualifications
- At least 3 years of experience in program management, sales enablement, client operations, vendor management, reporting, or a related business function.
- Experience coordinating multiple workstreams, priorities, and stakeholders in a fast-paced, matrixed environment.
- Strong project management, organizational, analytical, problem-solving, and process-improvement skills.
- Clear written and verbal communication skills, including experience preparing reports, presentations, status updates, and recommendations for business stakeholders.
- Strong attention to detail and a consistent focus on data accuracy, quality, and timely delivery.
- Proficiency with Microsoft Office applications and experience using customer relationship management, reporting, or business intelligence tools.
- Ability to work independently while building effective partnerships across functions, regions, and external organizations.
Preferred Qualifications
- Bachelor's degree in business, communications, marketing, analytics, healthcare administration, or a related field, or equivalent professional experience.
- Experience in healthcare, insurance, employee benefits, wellbeing, or employee assistance programs.
- Knowledge of Salesforce, Qlik, or similar customer relationship management and business intelligence platforms.
- Experience with customer experience measurement, knowledge management, digital enablement, or responsible artificial intelligence adoption.
- Project management, process improvement, analytics, or artificial intelligence certification.
- Experience identifying and implementing AI-driven solutions and automation opportunities to enhance project delivery, stakeholder collaboration, knowledge management, and operational efficiency.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 63,600 - 106,000 USD / yearly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Originally posted on Himalayas