产品战略顾问 - Cigna 全球健康福利
Product Strategy Advisor - Cigna Global Health Benefits
职位概述：
全球健康福利（GHB）产品策略顾问在支持Cigna医疗保健的全球产品组合中发挥关键作用，重点关注美洲地区及相关GHB解决方案。该职位支持产品策略、日常产品管理、运营执行、治理、合规准备、供应商监督以及跨职能支持。
顾问将与GHB商业部门、客户解决方案、实施、运营、临床、网络、承保、营销、法律、合规、技术、采购和外部供应商合作伙伴紧密合作，确保所负责的产品得到充分文档记录、有效治理、商业支持，并符合客户和业务需求。
这是一个为高度组织化、协作性强且注重执行的同事提供的绝佳机会，能够理解如何在Cigna的矩阵式环境中运作，并能将产品优先事项转化为明确的行动、材料和利益相关者成果。
职责：
产品管理与支持
- 支持所负责GHB产品的生命周期管理、解决方案和福利功能。
- 维护产品福利标准指南（PBSGs）、产品手册及相关GHB参考材料。
- 维护美洲产品知识交换页面，确保产品指导内容及时更新并可供内部利益相关者访问。
- 管理GHB产品邮箱，对产品相关查询提供及时、准确的答复或转交。
- 审核产品相关的营销和销售支持材料，确保准确性、一致性，并与已批准的产品定位保持一致。
- 支持GHB商业加拿大产品增强、利益相关者协调、准备活动及实施跟进。
- 与CignaLinks团队合作，支持产品更新、问题解决和利益相关者沟通。
- 主导MetLife和Zurich供应商治理论坛，包括议程制定、查询管理、产品增强跟踪和后续行动。
- 协助合同团队处理GHB产品问题、模板审核和福利语言更新。
- 产品开发与执行
- 为产品增强开发输入材料，包括商业案例输入、影响评估、准备需求和赋能任务。
- 与跨职能的Cigna合作伙伴协调，以交付已批准的产品增强、运营更新和战略举措。
- 跟踪交付进度
查看英文原文
POSITION SUMMARY:
The Global Health Benefits (GHB) Product Strategy Advisor plays a key role in supporting Cigna Healthcare’s global product portfolio, with a focus on the Americas region and related GHB solutions. This role supports product strategy, day-to-day product management, operational execution, governance, compliance readiness, vendor oversight, and cross-functional enablement.
The advisor will partner closely with GHB Commercial, Client Solutions, Implementation, Operations, Clinical, Network, Underwriting, Marketing, Legal, Compliance, Technology, Procurement, and external vendor partners to ensure assigned products are well documented, effectively governed, commercially supported, and aligned to customer and business needs.
This is a strong opportunity for a highly organized, collaborative, and execution-focused colleague who understands how to operate across Cigna’s matrixed environment and can translate product priorities into clear actions, materials, and stakeholder outcomes.
RESPONSIBILITIES:
Product Management & Support
- Support lifecycle management for assigned GHB products, solutions, and benefit capabilities.
- Maintain Product Benefit Standard Guides (PBSGs), product playbooks, and related GHB reference materials.
- Maintain the Americas Product Knowledge Exchange page to keep product guidance current and accessible to internal stakeholders.
- Manage the GHB product mailbox and provide timely, accurate responses or routing for product-related inquiries.
- Review product-related marketing and sales enablement collateral for accuracy, consistency, and alignment with approved product positioning.
- Support GHB Commercial Canada product enhancements, stakeholder coordination, readiness activities, and implementation follow-through.
- Partner with the CignaLinks team to support product updates, issue resolution, and stakeholder communications.
- Lead MetLife and Zurich vendor governance forums, including agenda development, inquiry management, product enhancement tracking, and follow-up actions.
- Support the contracts team with GHB product questions, template reviews, and benefit language updates.
Product Development & Execution
- Develop intake materials for product enhancements, including business case inputs, impact assessments, readiness needs, and enablement tasks.
- Coordinate with cross-functional Cigna partners to deliver approved product enhancements, operational updates, and strategic initiatives.
- Track deliverables, timelines, dependencies, risks, decisions, and stakeholder actions through completion.
Vendor & External Partner Management
- Serve as a primary product liaison for assigned vendor relationships supporting GHB solutions.
- Monitor vendor activity against contractual commitments, operational expectations, service experience, and governance needs.
- Coordinate issue resolution, escalation management, root-cause follow-up, and continuous improvement opportunities.
- Partner with Procurement, Legal, Compliance, Operations, and other internal teams to support vendor governance and required reviews.
Governance, Compliance & Risk Management
- Support compliance reviews for assigned products, materials, product language, and operational processes.
- Partner with Compliance, Legal, Clinical, Regulatory, and business teams to support alignment with Cigna requirements and applicable market expectations.
- Maintain governance documentation, decision logs, approval materials, and supporting artifacts for assigned product work.
- Identify product, process, or execution risks and work with accountable partners to define mitigation plans.
Commercial & Stakeholder Support
- Partner with Sales, Client Management, Client Solutions, Implementation, and Commercial teams to respond to customer, broker, and market-facing product requests.
- Represent product priorities in internal forums, stakeholder meetings, governance routines, and readiness discussions.
- Serve as a subject matter resource for assigned GHB products, benefits, partner solutions, and internal product guidance.
Continuous Improvement
- Identify opportunities to simplify product processes, improve internal enablement, strengthen stakeholder experience, and increase operational efficiency.
- Use data, market feedback, product inquiry trends, and stakeholder insights to recommend enhancements.
- Contribute to GHB product roadmap discussions, prioritization inputs, and strategic planning activities.
IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:
- Bachelor's degree or equivalent professional experience.
- 3+ years of experience in product management, product development, healthcare, health insurance, operations, consulting, or related business roles.
- Strong project management and organizational skills.
- Ability to work effectively across Cigna’s matrixed organization and influence without direct authority.
- Excellent written and verbal communication skills, including the ability to translate complex product information into clear internal guidance.
- Strong analytical and problem-solving capabilities.
- Proficiency in Microsoft Office applications, particularly PowerPoint and Excel.
- Experience with Cigna Healthcare, GHB, international health, expatriate, student, Americas, Canada, or global mobility solutions.
- Experience supporting vendor governance routines, third-party solutions, or partner relationship management.
- Familiarity with product lifecycle management, governance processes, readiness planning, or benefit documentation.
- Experience supporting cross-functional business initiatives across Commercial, Operations, Compliance, Legal, or Technology teams.
- Knowledge of GHB products, CignaLinks, vendor partner solutions, benefit standards, or market-facing product support.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 102,700 - 171,100 USD / yearly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Originally posted on Himalayas