远程外呼招生与预约安排员（临时）
Remote Outbound Enrollment & Appointment Setter (temporary)
职位简介：
我们正在寻找一位积极主动、注重成果的远程外呼报名与预约专员加入我们的医疗团队。该职位将通过外呼联系潜在客户，介绍医疗保健服务和健康计划选项，了解客户需求，并安排合格的报名预约。该职位需要具备出色的沟通和销售技能，能够建立信任关系，处理异议，并在遵循既定流程和合规要求的前提下有效达成预约和业绩目标。理想的候选人应具有呼叫中心销售、预约安排、催收或医疗报名方面的相关经验，同时具备良好的英语和西班牙语沟通能力。这是一项快节奏、以客户为中心的工作，需要可靠、注重细节、适应性强，并能够在独立工作的同时与团队有效协作。必须能够承诺最初的三个月工作期，有机会转为长期职位。
主要职责：
- 对潜在客户和合格线索进行外呼联系。
- 介绍医疗保健服务和健康计划选项，了解客户需求。
- 安排合格的报名预约并跟进线索。
- 运用有效的销售技巧建立信任关系，克服异议并确保预约成功。
- 通过电话和电子邮件提供准确的信息和专业的客户服务。
- 准确记录通话、预约、跟进及客户互动情况。
- 达成个人和团队的预约及业绩目标。
- 遵循既定话术、流程和政府要求的指导方针。
- 与报名人员和团队成员协作，确保顺畅的客户体验。
- 根据需要执行相关的行政和客户服务任务。
- 完成岗位相关的其他职责。
任职资格与要求：
- 英语（书面和口语）熟练。
- 西班牙语（书面和口语）熟练。
- 与客户、供应商和团队成员具备良好的人际和沟通能力。
- 具有外呼销售、预约安排、呼叫中心、催收或医疗报名的相关经验。
- 具备出色的沟通、说服、谈判和人际交往能力。
- 能够有效处理异议和客户反驳。
- 擅长进行大量外呼电话并朝着绩效目标努力。
查看英文原文
Job Summary:
We are seeking a motivated and results-driven Remote Outbound Enrollment & Appointment Setter to join our healthcare team. The specialist will make outbound calls to prospective members, introduce healthcare services and health plan options, identify their needs, and schedule qualified enrollment appointments. The role requires strong communication and sales skills, the ability to build rapport, handle objections, and work effectively toward appointment and performance goals while following established procedures and compliance requirements. The ideal candidate has previous experience in call center sales, appointment setting, collections, or healthcare enrollment, along with strong English and Spanish communication skills. This is a fast-paced, customer-focused role that requires reliability, attention to detail, adaptability, and the ability to work independently while collaborating effectively with the team. Must be available for an initial three-month commitment, with the possibility of a long-term opportunity.
Key Responsibilities:
- Make outbound calls to prospective members and qualified leads.
- Introduce healthcare services and health plan options and identify member needs.
- Schedule qualified enrollment appointments and follow up with leads.
- Use effective sales techniques to build rapport, overcome objections, and secure appointments.
- Provide accurate information and professional customer service by phone and email.
- Maintain accurate records of calls, appointments, follow-ups, and customer interactions.
- Meet individual and team appointment and performance targets.
- Follow established scripts, procedures, and government-required guidelines.
- Collaborate with enrollment and team members to ensure a smooth customer experience.
- Perform related administrative and customer service tasks as needed.
- Perform other duties related to the position as assigned.
Qualifications & Requirements:
- Proficient level of English (written and spoken).
- Proficient level of Spanish (written and spoken).
- Strong interpersonal and communication skills with clients, vendors, and teammates.
- Previous experience in outbound sales, appointment setting, call centers, collections, or healthcare enrollment.
- Strong communication, persuasion, negotiation, and interpersonal skills.
- Ability to handle objections and overcome customer rebuttals effectively.
- Comfortable making a high volume of outbound calls and working toward performance targets.
- Must be available for an initial three-month commitment, with the possibility of a long-term opportunity.
- Ability to follow scripts, procedures, and compliance requirements accurately.
- Familiarity with CRM and sales-tracking systems is a plus.
- Healthcare experience is preferred.
- Resourceful, accountable, with a strong sense of ownership.
- Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident.
- Strong problem-solving skills with the ability to work independently.
- Strong attention to detail and multitasking skills in fast-paced work environments.
- Excellent organizational skills with the ability to manage daily operations.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Familiar with standard business tools (email, spreadsheets, document management).
- Ability to quickly learn new systems, software, and workflows.
- Ability to follow established processes accurately with minimal supervision.
- Ability to work U.S. EST (New York) business hours and adapt to business needs.
- Interested in long-term career opportunities.
- Able to undergo a background check.
- Reliable Windows 10+ computer, two monitors, and high-speed internet.
- Professional home workstation capable of supporting uninterrupted remote work.
Compensation & Benefits:
- 100% remote work.
- Compensation in USD.
- Full-time position with 40 hours weekly.
- This is a three-month position with the possibility to turn to long-term opportunity.
- Great work environment with potential for growth.
Originally posted on Himalayas