项目账户经理
Project Account Manager
我们正在寻找一位积极主动、注重细节的项目客户经理，负责管理客户账户并确保项目从开始到结束的成功交付。该职位是客户与内部团队之间的主要联络人，需在关系管理与项目执行之间取得平衡。理想的候选人需具备出色的沟通和组织能力，能够在快节奏的环境中管理时间表、预算和期望。
关键职责
· 作为指定客户账户的主要联系人，确保良好的关系和客户满意度。
· 领导项目规划、排期和执行，以实现既定的范围、时间表和预算。
· 协调跨职能团队（设计、工程、运营等）以达成项目目标。
· 监控进度，跟踪里程碑，并主动解决风险或问题。
· 管理预算，准备状态报告，并向客户提供清晰的项目更新。
· 将客户需求转化为可执行的任务，并确保内部一致。
· 通过附加服务或解决方案发现现有账户的增长机会。
任职要求
· 3–5年项目管理、客户管理或相关领域的工作经验。
· 在从启动到交付的客户项目管理方面有扎实背景。
· 出色的组织和时间管理能力，注重细节。
· 能够与客户和内部利益相关者进行清晰有效的沟通。
· 具备强大的解决问题能力和在快速变化环境中的适应能力。
· 熟练使用项目管理和CRM工具（如Asana、Trello、Jira、Salesforce）。
· 商业、传播或相关领域的学士学位（优先考虑）。
· 持有PMP、CAPM或其他类似认证者优先。
查看英文原文
We are seeking a proactive and detail-oriented Project Account Manager to oversee client accounts and ensure the successful delivery of projects from start to finish. This role serves as the primary liaison between clients and internal teams, balancing relationship management with project execution. The ideal candidate combines strong communication and organizational skills with the ability to manage timelines, budgets, and expectations in a fast-paced environment.
Key Responsibilities
· Act as the primary point of contact for assigned client accounts, ensuring strong relationships and client satisfaction.
· Lead project planning, scheduling, and execution to deliver on agreed scope, timeline, and budget.
· Coordinate cross-functional teams (design, engineering, operations, etc.) to meet project goals.
· Monitor progress, track milestones, and proactively address risks or issues.
· Manage budgets, prepare status reports, and provide clients with clear project updates.
· Translate client needs into actionable tasks and ensure internal alignment.
· Identify opportunities to grow existing accounts through additional services or solutions.
Qualifications
· 3–5 years of experience in project management, account management, or a related role.
· Strong background in managing client-facing projects from initiation to delivery.
· Excellent organizational and time-management skills, with keen attention to detail.
· Ability to communicate clearly and effectively with both clients and internal stakeholders.
· Strong problem-solving skills and adaptability in fast-changing environments.
· Proficiency with project management and CRM tools (e.g., Asana, Trello, Jira, Salesforce).
· Bachelor’s degree in Business, Communications, or related field (preferred).
· PMP, CAPM, or similar certification is a plus.