解决方案工程师，售后
Solutions Engineer, Post Sale
Anrok 是领先的 AI 驱动的税务自动化平台，帮助企业在全球范围内扩展业务，而无需担心合规复杂性。
随着数字经济在过去十年增长了六倍，软件企业从不再担心销售税，到现在需要在 20 多个美国州和全球许多国家监控风险、计算税率并申报税务。这给本应能够与客户无缝交易的企业造成了关键瓶颈。
Anrok 通过连接计费和支付系统，实现税务监控、计算和申报的端到端自动化，从而消除这种复杂性。我们的统一平台处理不断变化的市政、州和联邦层面的税务法规，让企业可以专注于增长，而不是合规。
我们的客户包括：
- 福布斯 Top 50 AI 公司中的 40%
- 福布斯 Top 100 云公司中的 20%
- 包括 Notion、Anthropic 和 Cursor 在内的顶级公司
我们正在为大小企业实现合规的数字商务，获得来自 Sequoia、Index 和 Khosla Ventures 等领先投资机构超过 5000 万美元的融资支持。
我们正在寻找一名售后解决方案工程师，帮助推动现有客户群的扩展。你将把技术专长转化为可衡量的收入成果，工作在销售、产品和工程的交汇点，挖掘新机会并确保长期合作。
你将成为客户信赖的技术顾问，掌握我们平台的功能，并在销售税合规和企业集成方面建立深厚的专业知识。通过将客户的业务目标与技术解决方案相结合，你将确立 Anrok 作为客户在业务扩展过程中所依赖的战略合作伙伴地位。
在这一职位中，你将：
- 负责扩展的技术调研 —— 在现有客户中持续进行调研，发现新的使用场景、地理扩展和集成机会。制定技术路线图，将客户目标与 Anrok 的能力对应起来。
- 参与客户战略 —— 与客户经理紧密合作，确定扩展优先级、客户规划和季度回顾（QBR）。提供技术评估和战略洞察，以支持预测。
- 主导复杂实施 —— 推动扩展实施，包括多实体配置和高级功能部署。创建并行工作流，加快价值实现时间，并主动监控实施健康状况。
- 运行现场技术
查看英文原文
Anrok is the leading AI-driven tax automation platform enabling businesses to expand globally without compliance complexity.
As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide. This creates a critical bottleneck for companies that should be able to transact with customers everywhere.
Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end. Our unified platform handles the ever-changing maze of tax laws at municipal, state, and federal levels—so companies can focus on growth, not compliance.
Our customers include:
- 40% of Forbes Top 50 AI companies
- 20% of Forbes Top 100 Cloud companies
- Top companies like Notion, Anthropic, and Cursor
We're making compliant digital commerce a reality for companies big and small, backed by over $50M from leading investors including Sequoia, Index, and Khosla Ventures.
We're seeking a Post-Sales Solutions Engineer to help drive expansion within our existing customer base. You'll transform technical expertise into measurable revenue outcomes, working at the intersection of sales, product, and engineering to unlock new opportunities and ensure long-term partnerships.
You'll become the trusted technical advisor customers rely on, mastering our platform capabilities and developing deep expertise in sales tax compliance and enterprise integrations. By bridging customer business objectives with technical solutions, you'll establish Anrok as the strategic partner customers rely on as they scale their business.
IN THIS ROLE, YOU WILL
- Own technical discovery for expansion — conduct ongoing discovery within existing accounts to uncover new use cases, geographic expansion, and integration opportunities. Create technical roadmaps that map customer objectives to Anrok capabilities.
- Partner on account strategy — work closely with Account Managers on expansion prioritization, account planning, and QBRs. Provide technical qualification and strategic insights that inform forecasting.
- Lead complex implementations — drive expansion implementations including multi-entity configurations and advanced feature deployments. Create parallel workstreams to accelerate time-to-value and monitor implementation health proactively.
- Run live technical consultations — lead troubleshooting calls and configuration sessions with confidence. Demonstrate composure during high-pressure escalations and adapt technical depth based on your audience in real-time.
- Be the Voice of the Customer — channel technical feedback, integration requirements, and product gaps to Product and Engineering to influence roadmap priorities.
- Manage technical escalations — own the Technical Solutions queue for complex configurations and troubleshooting. Maintain SLAs for response and resolution, document issues comprehensively, and escalate to Engineering with complete context.
- Build the playbook — create implementation guides, expansion frameworks, and reusable assets. Mentor new team members and deliver internal training as the SE function scales.
WHAT EXCITES US
- 5+ years as a Solutions Engineer or Solutions Architect in SaaS
- Deep experience with REST APIs, webhooks, SQL, and enterprise integrations — especially in billing, financial, or compliance software
- You default to automation — you use AI and modern tooling to move faster, document better, and scale your impact beyond what's possible through manual effort alone
- You stay calm under pressure — comfortable leading escalation calls and adapting your approach in real-time
- You distill complex technical concepts for any audience, from engineering teams to C-suite executives
- You're a fast learner who builds genuine domain expertise and proactively closes knowledge gaps
- You bring structure to ambiguity — whether qualifying an expansion opportunity, triaging an escalation queue, or building a process from scratch
- Track record of increasing scope and responsibility, ideally including in-seat promotions
- You’re curious and motivated to learn new tools — you've experimented with AI in your work or on your own, you're excited about what's possible, and you've built something with it (an application, a workflow, a creative solution to a real problem) that you can walk us through.
WHAT WE OFFER
- The equity upside of an early-stage startup with the product-market fit of a later-stage company.
- Daily lunch and snacks for those working out of our office hubs.
- Medical, dental, and vision insurance covered 100%.
- One Medical membership covered, flexible sick benefits, and more.
- Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
- Home internet reimbursement stipend.
- Wellness reimbursement program.
- Annual team off-sites and in-person opportunities around our growing Anrok hubs.
- Home office setup stipend to ensure you have the equipment you need to thrive at work.
At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco, New York City, and Salt Lake City where we collaborate in-person 3 days per week.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Anrok recruiters will only reach out via LinkedIn or email with an anrok.com http://anrok.com domain. Any outreach claiming to be from Anrok via other sources should be ignored.